Faster delivery times, closer integration of operations and development, a focus on customer needs - complex challenges for many of our customers.
We support you in the optimal alignment of your organizational structure and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.
Smooth, transparent and flexible service processes
To ensure that the IT organization provides the best possible support for the business processes in its company, the perception of customers - internal and external - must be the central driving force. For them, the quality of the overall service offering carries more weight than the individual product. The service offering should be visible and comprehensible, and it should be provided by a service provider who works in partnership, delivers its services quickly and with reproducible quality, and responds flexibly to changing conditions.
As an IT service provider, you are therefore faced with the conflicting demands of effectiveness and efficiency as well as short-term change requests. Often together with the demand to realize this with an agile attitude and agile practices.
The iTSM Group supports its customers in organizing the value streams and practices with proven methodical procedures from IT Service Management. This creates a basis on which different departments can work together in a well-interlocked manner and automation potential can be tapped.
By taking a holistic view of strategy, organizational development, processes and technology, we prepare the path for detailed implementation with alignment to the big picture.
We support you in various topics of IT service management, both in business and technical consulting and implementation. Here you will find a selection:
Present your IT services to your customers and improve customer relations and service orientation. With the Service Catalog, you can also optimize the source-based allocation of costs and revenues and form the basis for a business impact analysis.
Trim your processes to meet changing business requirements and free yourself up for further development.
Improve incident management, problem management, change management, and request fulfillment while easing the burden on your operational service management.
As a virtual image of IT, the Configuration Management Database (CMDB) and the associated data form the basis for the optimal functioning of other service areas and organizational models. Whether operational efficiency, value orientation, optimal service catalog, automation, DevOps or agile service management - all depend on a valid database.
Create lean, efficient and comprehensive value streams by identifying and eliminating waste, bridging process and tool gaps and organizational silos. With the value stream analysis, you focus the flow on value creation and prepare the basis for efficient processes, automation, DevOps and continuous integration & continuous deployment, among other things.
Our approach to value-based planning and management of digitization initiatives, born in practice, helps you to make investments in a targeted and value-creating manner.
Based on your individual strategic objectives, our experts work with you to develop a concrete roadmap for the step-by-step transformation of your service management organization, taking into account the key levels - processes, technologies, people and partners.
Instead of only working with you on local, technical optimizations in a tool, we prefer to work with a holistic approach. By this we mean a vertical slice through the topics in your organization and how they influence and take into account each other - the dimensions Value Streams & Processes, People & Organization, Technology & Information as well as Partners in the respective levels:
Using a variety of proven methods and process models, we help you to do the right thing and obtain concrete action steps for implementation. We will not leave you alone with the implementation, but will gladly accompany you until the successful operationalization of the jointly set goals.
By using the ServiceNow® platform, you create the optimal capability for high-performance and versatile service management. And much of it already works out of the box and forms the basis for the digitalization and automation of your services.
Deliver scalable, ITIL®-based services that will significantly increase both your company's productivity and your employees' satisfaction. Through the support of automated workflows and innovative tools, such as the CAB Workbench, the handling of ITIL® based process steps by your employees is significantly simplified and improved.
Integrated dashboards and analyses, which provide you with usable information in real time, give you transparency over all implemented processes and services.
As an Elite Partner of ServiceNow®, iTSM Group is a first-class address for the implementation and preparation of your ITSM solution based on ServiceNow®.
With the services in Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.
With our Application Management Service (AMS), we take care of the day-to-day operations of our customers' Enterprise Service Management platform solutions - such as global ServiceNow® platforms.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
Management Consultant Enterprise Service Management
ITSM Consulting GmbH
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 732 794479 0
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00
Our experts for Enterprise Service Management support you in the digitization and networking of the relevant business processes.
With us, you can master your digital services and processes that make work faster and give your company a real competitive edge.