Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

PRINCE2® 7 Foundation Online (EN)

Online for basic certification for the current PRINCE2® 7

Your Benefits

With online PeopleCert® certification at a time of your choice

Online exam training simulation

Download of sample tests and additional documents

Works on all desktop and mobile devices

Experienced trainers and consultants as contact persons

Course Language: German (Now also available in English)

399 EUR plus VAT.

Price per participant. Plus examination fee for the PeopleCert® certification in the amount of 415 EUR (plus VAT) including the original literature per e-book. 

Via Web Based Training (WBT) to PRINCE2® online certification

Our PRINCE2® Foundation Online Training prepares you for the PRINCE2® Foundation Certification in 8 consecutive modules and provides you with an overview of the structure and application of project management methods - in a browser web-based application.

This makes the training perfect for you if you are involved in or have to lead projects of any kind, regardless of your previous experience. 

After the seminar you can take the online exam and after passing the test you will also receive your official PeopleCert® certificate of the worldwide recognized project management standard. 

The content modules of the PRINCE2® Foundation Online course

Introduction to PRINCE2®

Duration: ~45 minutes

The first module will familiarise you with the structure of the course. We will explain the basic structure of PRINCE2 and introduce you to the practical example that we will return to throughout the course. After completing this module, you will know how to start a project.


Duration: ~35 minutes

What is a project? In order to gain a proper understanding of projects, they must be viewed in specific contexts.

Organization and business case

Duration: ~50 minutes

How do you get to grips with the biggest problems of project implementation? Targeted communication and the definition of benefits and goals as a decisive basis for planning.

Initiating a project, plans and progress

Duration: ~60 minutes

Translating business case requirements into plans and monitoring plans and progress - right from the start of the project.

Directing a project, managing the phase transition, risk

Duration: ~50 minutes

On what basis does the steering committee make its decisions? The basis for these decisions is the input of the project manager.

Quality, controlling a phase, managing product delivery

Duration: ~60 minutes

Getting to know the day-to-day business of project and team managers: processes "Controlling a phase" and "Managing product delivery", as well as defining quality criteria.

Issues and closing a project

Duration: ~50 minutes

What are the dynamics of projects and does a systematic approach support the identification, evaluation and management of issues? Completing a project ("Closing a project" process).

Preparing, exam and certification

Duration: ~70 minutes

This module will prepare you for the PRINCE2 Foundation certification with an online exam simulation. You will receive general information about the examination and certification process. Sample exam papers with solutions are available for download.

Our methodology:

Learning PRINCE2® in a varied way

Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers.

We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.

In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:

  • Texts and explanatory videos in combination with exercises: The content included in this training is based on the original PeopleCert® literature. With different media (audio; video), interactive controls and playful exercises, we guide you through all exam-relevant contents analogous to the PeopleCert® framework curriculum.
  • The PRINCE2® story: The PRINCE2® story about the Greek hotel chain Mamadopoulos, which wants to change its previous concept and expand its services due to the financial crisis, illustrates the content with a practical example.
  • Learning objective test: Each module ends with a quiz with which you can test whether you can apply the terms you have learned and have internalized the theoretical content.
  • Download materials: Because all content is relevant for your practice in addition to preparing for the exam, we offer you, for example, the process model, as well as the compilations of the management products for download.

Testing and certification

On completion of the training course, you fulfill the necessary requirements to take the PeopleCert® certification exam.

The exam must be taken within 12 months of receiving the exam voucher. We will apply for the voucher on your behalf for an examination fee of EUR 415, which we charge in full to PeopleCert® - the certification institute. The exam registration is required by the PeopleCert® certification institute when you register for a course.

You take the certification exam online proctored on the PeopleCert® platform at a time of your choice (24/7/365). You have 60 minutes to answer the 60 multiple-choice questions (75 minutes if English is not your native language). You need 36 (60%) correct answers to pass the exam. You will receive the provisional result immediately after the exam. After successful completion of the exam, you will receive your personal international e-certificate in your PeopleCert® account within 48 hours.

You can find more information on the technical requirements for taking the exam on the PeopleCert® website. At the bottom of the page you can download instructions in any language. We recommend that you test the environment (Web Based Online Proctored Exams) in advance.

Request demo of the online training

Upon request, we will be happy to provide you with demo access to our ITIL® 4 Foundation Online Training. Simply contact us via the contact form - we will then send you the access data for a free and non-binding access to our demo version of the course.