Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

PRINCE2® Foundation Online (EN)

The PRINCE2® 6th Edition Foundation Certification as an online training

Your Benefits

Including PeopleCert® certification

Online exam training simulation

Download of sample tests and additional documents

Works on all desktop and mobile devices

Experienced trainers and consultants as contact persons

399 EUR plus VAT.

Price per participant. Plus examination fee for the PeopleCert® certification in the amount of 415 EUR (plus VAT) including original literature as e-book

Per Web Based Training (WBT) - the PRINCE2® online certification

Our PRINCE2® Foundation Online Training prepares you for the PRINCE2® Foundation Certification in 7 consecutive modules and provides you with an overview of the structure and application of project management methods  - in a browser web-based application.

This makes the training perfect for you if you are involved in or have to lead projects of any kind, regardless of your previous experience. 

After the seminar you can take the online exam and after passing the test you will also receive your official PeopleCert® certificate of the worldwide recognized project management standard. 

To the contents

Please note: PRINCE2® 6th Edition certifications will soon no longer be offered

AXELOS and PeopleCert - as the rights holders of PRINCE2® - will discontinue the certifications for the 6th Edition of the project management methodology on June 30, 2024 and make them available in German for the new PRINCE2® 7 from mid-March 2024. If you have purchased a voucher for the PRINCE2® 6th Edition certification, you must have passed the exam by December 31, 2024, even if your voucher indicates a later validity date. PeopleCert will no longer offer exams for the older version from 2025.

From mid-March 2024, the certifications will be based on the new PRINCE2® 7. If you have any questions, please do not hesitate to contact us!


The content modules of the PRINCE2® Foundation Online course

Introduction to PRINCE2®

Duration: ~70 minutes

The first module will familiarise you with the structure of the course. We will explain the basic structure of PRINCE2 and introduce you to the practical example that we will return to throughout the course. After completing this module, you will know how to start a project.

Organization and business case

Duration: ~50 minutes

The second module will show you how to tackle the most significant problems associated with project implementation with the "organisation" and "business case" themes. Once you have completed the module, you will know the basis for goal-oriented communication as well as the benefits and objectives that provide the defining framework for the planning.

Initiating a project, plans and progress

Duration: ~60 minutes

In the third module you'll learn how to translate the specifications of the business case into plans and how to monitor these plans. To show you how, we'll start at the very beginning of a project with the "initiating a project" process.

Directing a project, managing a stage boundary, risk

Duration: ~50 minutes

In the fourth module, we'll look at the sole process at the top decision-making level. You will learn how and on what basis the project board makes its decisions. These decisions are based on input from the project manager ("managing a stage boundary" process, "risk" theme).

Quality, controlling a stage, managing product delivery

Duration: ~60 minutes

In this module we'll tackle the "quality" theme and define the quality criteria. You'll also learn about the day-to-day work of the project manager and the team manager in the processes "controlling a stage" and "managing product delivery".

Changes, closing a project

Duration: ~50 minutes

The first part of this module focuses on change within projects and how a systematic approach helps us to identify, assess and manage issues. The second part focuses on the "closing a project" process at the end of a project and marks the end of the content section of our web-based training course.

Preparing, exam and certification

Duration: ~70 minutes

The seventh module will prepare you for the PRINCE2 Foundation certification with an online exam simulation. You will receive general information about the examination and certification process. Sample exam papers with solutions are available for download.

Our methodology:

Learning PRINCE2® in a varied way

Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers.

We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.

In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:

  • Texts and explanatory videos in combination with exercises: The content included in this training is based on the original AXELOS literature. With different media (audio; video), interactive controls and playful exercises, we guide you through all exam-relevant contents analogous to the AXELOS framework curriculum.
  • The PRINCE2® story: The PRINCE2® story about the Greek hotel chain Mamadopoulos, which wants to change its previous concept and expand its services due to the financial crisis, illustrates the content with a practical example.
  • Learning objective test: Each module ends with a quiz with which you can test whether you can apply the terms you have learned and have internalized the theoretical content.
  • Download materials: Because all content is relevant for your practice in addition to preparing for the exam, we offer you, for example, the process model, as well as the compilations of the management products for download.

Testing and certification

Upon completion of the training, you will fulfill the necessary requirements to take the PeopleCert® certification.

You will have 60 minutes to answer the 60 multiple-choice questions (75 minutes if German is not your native language). You need 33 (55%) correct answers to pass the exam. You will receive the preliminary result immediately after the exam. After successful completion of the exam, you will receive your personal international PRINCE2® Foundation Certificate as an e-certificate in your personal account at PeopleCert® within 48 hours. This entitles you to participate in the PRINCE2® Practitioner courses. This is not an open-book exam, so relying on textbooks is not allowed here.

We take care of the application for the exam for you against an exam fee, which we charge in full to the certification institute PeopleCert®. The acquisition of the exam is now bindingly bound to the seminar by AXELOS - the official accreditor of PRINCE2®.

Exam formats

You take the certification exam online proctored on the PeopleCert® platform at a time of your choosing (24/7/365). Certified examiners accompany your exam via webcam. The questions are answered on a web interface. The voucher is valid for 12 months after the end of the seminar. We strongly recommend that you take the exam soon after the seminar.

For more information on the technical requirements for taking the exam, visit the PeopleCert® website. At the bottom of the page you can download instructions in any language. We recommend testing the environment (Exam Shield) in advance. 

Validity of the certificate

The new continuing education program - Continuing Professional Development Program - from PeopleCert® is designed to help you stay successful in the competitive job market. To keep your expertise up to date, renewal of your Global Best Practice certifications is a component of the program. Here, all Global Best Practice certifications must be recertified within 3 years of the original award date.

You can find more information in your PeopleCert® account.

Request demo of the online training

Upon request, we will be happy to provide you with demo access to our ITIL® 4 Foundation Online Training. Simply contact us via the contact form - we will then send you the access data for a free and non-binding access to our demo version of the course.

You got any questions?

Johanna Blum

Specialist Learning & Development