The iTSM Group has been one of the leading experts for digital transformation in enterprise service management for 20 years now. We convince around 750 national and international customers and help them to master their digital services holistically.
Together, we ensure the future viability of your organization, for a today that is still innovative tomorrow. We promise you inspiration, certified training and interdisciplinary project teams for a real competitive advantage.
Because consulting and training work differently today than they did a couple of years ago, we act as service experts and focus on your customer concerns. More than 200 employees support you with their solution expertise in all matters relating to high-performance and cost-efficient organizations in the post-digital age. Our portfolio ranges from needs analysis, strategy and realization to ongoing operation for the customer.
We are implementers with a consulting gene - we realize and produce results that benefit you. We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way. With the services of the iTSM Group, we enable our customers to streamline and accelerate their services to ensure the greatest possible innovation thrust. The result is measurable application success you can rely on.
Digital transformation is omnipresent and part of our increasingly agile reality. The challenges faced by companies are as diverse as the change itself. For successful projects, it is therefore of elementary importance to understand the individual customer requirements and objectives as well as possible in order to develop tailor-made solutions.
Despite all the differences, our projects have one thing in common: We act with the conviction that the work of the individual must be simplified. We see the human being in the center and provide him with the technology for optimal use!
This is what our brand promise stands for: Create your future and become better! Inspiring and Tailored Service Mastery.
More than 20 years of experience in working with people, processes and technologies shape us in what we stand for today: Inspiring & Tailored Service Mastery forms the core principle of our work. We offer enterprise service management based on tailored consulting and stand by our customers as a holistic partner at every step of their digital transformation.
Innovations are not created on the drawing board and you as a customer know your market and your individual challenges best. Therefore, we will not promise you ready-made innovations. What we do promise, however: We have the high standard to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.
There are experts for every task. That is why our business units do not work in isolation, but always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled as required depending on project requirements and scope. In this way, we ensure more efficient and better results and offer customized consulting.
In 2021, we no longer view IT singularly, but as part of the entire value chain: Best Service Mastery for best Digital Services. Your business processes are in good hands with us. Together, we take care of your digital requirements in order to achieve the best values in terms of customer experience and customer satisfaction!
A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers.
Organizational Change Management (OCM) is an essential part of any organization. By using corporate e-learning, companies can increase the efficiency of their change management. However, successful integration of e-learning into the change management process requires targeted planning and training as well as regular evaluation and follow-up.
This year the iTSM Group was again represented by a team of consulting, sales and management at the ServiceNow Sales Kickoff, that took place in Las Vegas from January 16 - 19, 2023.
Planning at portfolio level is complex and difficult to predict - among other things, because it is exposed to many external influencing factors. These are ideal conditions for the use of agile approaches, which can also be used in agile project portfolio management to achieve better results in shorter cycles.