Consulting

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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.
 

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

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IT Infrastructure Library (ITIL®) ist eine Sammlung von Best Practices zur Umsetzung eines IT-Service-Managements. In unseren Trainings erlernen Sie die für den Betrieb einer IT-Infrastruktur notwendigen Prozesse, die Aufbauorganisation und die Werkzeuge und können sich schließlich als "ITIL® Expert" zertifizieren lassen. 

PRINCE2® (Projects in Controlled Environments) ist eine prozessorientierte Projektmanagementmethode, die sich an Best Practices orientiert. Sie bildet einen Rahmen für erfolgreiche Projekte und gibt konkrete Handlungsempfehlungen für jede Projektphase vor. PRINCE2® kann sowohl für einzelne Projekte als auch als gesamtheitlicher methodischer Ansatz für das Projektmanagement im Unternehmen verwendet werden.

Unsere Scrum-Seminare behandeln neben den Grundlagen weiterführende Aspekte wie das Optimieren und Steigern der Teamproduktivität sowie die Produktentwicklung im agilen Umfeld.

ServiceNow ist ein Cloud-basierter Software-as-a-Service-Anbieter, der technischen Management-Support, wie Asset- und License Management für den IT-Betrieb, sowie Helpdesk-Funktionalitäten bereitstellt. Die Kernfunktionen drehen sich um das Managen von Rollen, Incidents, Problems und Changes im IT Service Management.
Mit der ServiceNow Plattform können Sie mühelos über Teams, Silos und Systeme hinweg arbeiten. Egal, ob Sie in den Bereichen IT, Sicherheit, Personal oder Kundenservice tätig sind oder einfach nur Ihre eigenen benutzerdefinierten Anwendungen erstellen möchten - Sie können großartige Erfahrungen sammeln und Ihre Arbeitsprozesse optimieren.

Management of Risk (M_o_R®) ist ein Framework für das Risiko Management. Es hilft Unternehmen Risiken zu identifizieren, zu kontrollieren und passende Entscheidungen zu fällen.

The iTSM Group

Our group of companies is an established business consultancy, which operatively and strategically supports national and international customers in measuring and efficiently controlling their corporate and IT processes in accordance with clear quality criteria. Here you will find out more about us.

How you achieve top performances

Our consulting services enable companies to orient their organisation in a performance-optimising manner, as well as to structure and optimise the respective services and processes in accordance with clear quality criteria. Both serve the purpose of sustainably improving the operational value creation and the innovation power of Service Organisations. Where useful for the customer, we orient ourselves by established rulebooks like ITIL®, COBIT®, Scrum, DevOps, SAFe and PRINCE2®, or we combine them in an intelligent manner.

The iTSM Group as Employer

As a socially responsible employer, we are offering locally and internationally exciting possibilities in an attractive work environment. Here you can become acquainted with our company culture and selectively search for positions which fully correspond to your personal priorities.

The companies of the iTSM Group

Our group of companies consists of various companies, which can counsel our customers, respectively tailored to certain markets or challenges. 

 

Find out more about our companies

Our Company Sites

It is a part of our business philosophy, to not only live as a service provider in a maximum customer proximity in a professional orientation, but also from a geographical point of view - which provides clear impulses for the business development.

Corporate Social Responsibility

As a family-managed company, the iTSM Group takes its social responsibility very seriously. Our actions are embossed with authenticity, responsibility, credibility and dependability.

iTSM Social Responsibility

[Translate to English:] Unsere Akkreditierungen

The companies of the iTSM Group are certified in accordance with various procedures and moreover they are accredited providers of trainings and consulting services. 

 

Our Accredetations

Our Partners

A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers. 

Our Partners

Neuigkeiten der iTSM Group

Our Professional Expertise

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