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We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

The iTSM Group

Customised consulting approach for tailor-made solutions

The iTSM Group has been one of the leading experts for digital transformation in enterprise service management for 20 years now. We convince around 750 national and international customers and help them to master their digital services holistically.

Together, we ensure the future viability of your organization, for a today that is still innovative tomorrow. We promise you inspiration, certified training and interdisciplinary project teams for a real competitive advantage. 


Our brand profile

Your challenge...

... meets our solution. Creating launch pads for innovations together.

Because consulting and training work differently today than they did 20 years ago, we act as service experts and focus on your customer concerns. More than 200 employees support you with their solution expertise in all matters relating to high-performance and cost-efficient organizations in the post-digital age. Our portfolio ranges from needs analysis, strategy and realization to ongoing operation for the customer.

We are implementers with a consulting gene - we realize and produce results that benefit you. We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way. With the services of the iTSM Group, we enable our customers to streamline and accelerate their services to ensure the greatest possible innovation thrust.  The result is measurable application success you can rely on.





Customized and individual

Digital transformation is omnipresent and part of our increasingly agile reality. The challenges faced by companies are as diverse as the change itself. For successful projects, it is therefore of elementary importance to understand the individual customer requirements and objectives as well as possible in order to develop tailor-made solutions.

  • We empower and move people.
  • We accelerate the right processes.
  • We digitalize and automate them.
  • We objectify and enable control.

Despite all the differences, our projects have one thing in common: We act with the conviction that the work of the individual must be simplified. We see the human being in the center and provide him with the technology for optimal use!

This is what our brand promise stands for: Create your future and become better! Inspiring and Tailored Service Mastery.


The 4 impact dimensions

Technology alone does not create innovations

The key role is played by the human being.

20 years of experience in working with people, processes and technologies shapes us in what we stand for today: Inspiring & Tailored Service Mastery forms the core principle of our work. We offer enterprise service management based on tailored consulting and stand by our customers as a holistic partner at every step of their digital transformation.

Our self-conception

Innovations are not created on the drawing board and you as a customer know your market and your individual challenges best. Therefore, we will not promise you ready-made innovations. What we do promise, however: We have the high standard to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.


There are experts for every task. That is why our business units do not work in isolation, but always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled as required depending on project requirements and scope. In this way, we ensure more efficient and better results and offer customized consulting.




In 2021, we no longer view IT singularly, but as part of the entire value chain: Best Service Mastery for best Digital Services. Your business processes are in good hands with us. Together, we take care of your digital requirements in order to achieve the best values in terms of customer experience and customer satisfaction!





Our Partners

A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers. 

Our Partners

News of the iTSM Group

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.


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