Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

The iTSM Group

Customised consulting approach for tailor-made solutions

The iTSM Group has been one of the leading experts for digital transformation in enterprise service management for 20 years now. We convince around 750 national and international customers and help them to master their digital services holistically.

Together, we ensure the future viability of your organization, for a today that is still innovative tomorrow. We promise you inspiration, certified training and interdisciplinary project teams for a real competitive advantage. 


Your challenge...

... meets our solution. Creating launch pads for innovations together.

Because consulting and training work differently today than they did a couple of years ago, we act as service experts and focus on your customer concerns. More than 200 employees support you with their solution expertise in all matters relating to high-performance and cost-efficient organizations in the post-digital age. Our portfolio ranges from needs analysis, strategy and realization to ongoing operation for the customer.

We are implementers with a consulting gene - we realize and produce results that benefit you. We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way. With the services of the iTSM Group, we enable our customers to streamline and accelerate their services to ensure the greatest possible innovation thrust.  The result is measurable application success you can rely on.





Customized and individual

Digital transformation is omnipresent and part of our increasingly agile reality. The challenges faced by companies are as diverse as the change itself. For successful projects, it is therefore of elementary importance to understand the individual customer requirements and objectives as well as possible in order to develop tailor-made solutions.

  • We empower and move people.
  • We accelerate the right processes.
  • We digitalize and automate them.
  • We objectify and enable control.

Despite all the differences, our projects have one thing in common: We act with the conviction that the work of the individual must be simplified. We see the human being in the center and provide him with the technology for optimal use!

This is what our brand promise stands for: Create your future and become better! Inspiring and Tailored Service Mastery.


Technology alone does not create innovations

The key role is played by the human being.

More than 20 years of experience in working with people, processes and technologies shape us in what we stand for today: Inspiring & Tailored Service Mastery forms the core principle of our work. We offer enterprise service management based on tailored consulting and stand by our customers as a holistic partner at every step of their digital transformation.

Our self-conception

Innovations are not created on the drawing board and you as a customer know your market and your individual challenges best. Therefore, we will not promise you ready-made innovations. What we do promise, however: We have the high standard to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.


There are experts for every task. That is why our business units do not work in isolation, but always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled as required depending on project requirements and scope. In this way, we ensure more efficient and better results and offer customized consulting.




We do not view IT singularly, but as part of the entire value chain: Best Service Mastery for best Digital Services. Your business processes are in good hands with us. Together, we take care of your digital requirements in order to achieve the best values in terms of customer experience and customer satisfaction!





The companies of the iTSM Group

Our group of companies consists of various companies, which can counsel our customers, respectively tailored to certain markets or challenges. 


Find out more about our companies

Subsidiaries of iTSM Group in Europe:

Our partners

A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers. 

Our Partners

News of the iTSM Group

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.


To Enterprise Service Management