The iTSM Group has been one of the leading experts for digital transformation in enterprise service management for 20 years now. We convince around 750 national and international customers and help them to master their digital services holistically.
Together, we ensure the future viability of your organization, for a today that is still innovative tomorrow. We promise you inspiration, certified training and interdisciplinary project teams for a real competitive advantage.
Because consulting and training work differently today than they did a couple of years ago, we act as service experts and focus on your customer concerns. More than 200 employees support you with their solution expertise in all matters relating to high-performance and cost-efficient organizations in the post-digital age. Our portfolio ranges from needs analysis, strategy and realization to ongoing operation for the customer.
We are implementers with a consulting gene - we realize and produce results that benefit you. We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way. With the services of the iTSM Group, we enable our customers to streamline and accelerate their services to ensure the greatest possible innovation thrust. The result is measurable application success you can rely on.
Digital transformation is omnipresent and part of our increasingly agile reality. The challenges faced by companies are as diverse as the change itself. For successful projects, it is therefore of elementary importance to understand the individual customer requirements and objectives as well as possible in order to develop tailor-made solutions.
Despite all the differences, our projects have one thing in common: We act with the conviction that the work of the individual must be simplified. We see the human being in the center and provide him with the technology for optimal use!
This is what our brand promise stands for: Create your future and become better! Inspiring and Tailored Service Mastery.
More than 20 years of experience in working with people, processes and technologies shape us in what we stand for today: Inspiring & Tailored Service Mastery forms the core principle of our work. We offer enterprise service management based on tailored consulting and stand by our customers as a holistic partner at every step of their digital transformation.
Innovations are not created on the drawing board and you as a customer know your market and your individual challenges best. Therefore, we will not promise you ready-made innovations. What we do promise, however: We have the high standard to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.
There are experts for every task. That is why our business units do not work in isolation, but always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled as required depending on project requirements and scope. In this way, we ensure more efficient and better results and offer customized consulting.
We do not view IT singularly, but as part of the entire value chain: Best Service Mastery for best Digital Services. Your business processes are in good hands with us. Together, we take care of your digital requirements in order to achieve the best values in terms of customer experience and customer satisfaction!
Our group of companies consists of various companies, which can counsel our customers, respectively tailored to certain markets or challenges.
"Trusted Quality Switzerland GmbH" represents the iTSM Group on the Swiss market with the entire range of services of our group of companies.
Our subsidiary "Softpoint Trusted Quality GmbH" represents our group of companies on the Austrian and Eastern European market with the entire service portfolio of the iTSM Group.
Our subsidiary "Trusted Quality NL B.V." in the Netherlands represents the companies of iTSM Group on the market in the Benelux countries with the entire service portfolio of the iTSM Group.
"iTSM Trusted Quality S.R.L." in Romania represents the iTSM Group on the Romanian market and is a competence centre for developing technical specialists. The main office of the company is in Bucharest, Romania.
Trusted Quality UK Ltd." represents the iTSM Group on the market in the United Kingdom with the entire service portfolio of the group of companies.
A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers.
The type of project management is of crucial importance for the success of a project, regardless of its size or complexity. Two popular methodologies that are much discussed in the project management community are PRINCE2® and Scrum. In this article, we will compare both approaches and discuss their differences as well as their respective advantages and disadvantages.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Business IT alignment is central to the success of a business. When goals and alignment of the IT organization are in line with the business goals, a collaborative connection grows that can push the business in several ways. An active role for IT as a consultant and enabler enables optimal use of the opportunities of digitization and an increase in competitiveness. But how can this alignment be achieved?