With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

The iTSM Group

Customised consulting approach for tailor-made solutions

The iTSM Group has been one of the leading experts for digital transformation in enterprise service management for 20 years now. We convince around 750 national and international customers and help them to master their digital services holistically.

Together, we ensure the future viability of your organization, for a today that is still innovative tomorrow. We promise you inspiration, certified training and interdisciplinary project teams for a real competitive advantage. 


Our brand profile

Your challenge...

... meets our solution. Creating launch pads for innovations together.

Because consulting and training work differently today than they did 20 years ago, we act as service experts and focus on your customer concerns. More than 200 employees support you with their solution expertise in all matters relating to high-performance and cost-efficient organizations in the post-digital age. Our portfolio ranges from needs analysis, strategy and realization to ongoing operation for the customer.

We are implementers with a consulting gene - we realize and produce results that benefit you. We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way. With the services of the iTSM Group, we enable our customers to streamline and accelerate their services to ensure the greatest possible innovation thrust.  The result is measurable application success you can rely on.





Customized and individual

Digital transformation is omnipresent and part of our increasingly agile reality. The challenges faced by companies are as diverse as the change itself. For successful projects, it is therefore of elementary importance to understand the individual customer requirements and objectives as well as possible in order to develop tailor-made solutions.

  • We empower and move people.
  • We accelerate the right processes.
  • We digitalize and automate them.
  • We objectify and enable control.

Despite all the differences, our projects have one thing in common: We act with the conviction that the work of the individual must be simplified. We see the human being in the center and provide him with the technology for optimal use!

This is what our brand promise stands for: Create your future and become better! Inspiring and Tailored Service Mastery.


Technology alone does not create innovations

The key role is played by the human being.

20 years of experience in working with people, processes and technologies shapes us in what we stand for today: Inspiring & Tailored Service Mastery forms the core principle of our work. We offer enterprise service management based on tailored consulting and stand by our customers as a holistic partner at every step of their digital transformation.

Our self-conception

Innovations are not created on the drawing board and you as a customer know your market and your individual challenges best. Therefore, we will not promise you ready-made innovations. What we do promise, however: We have the high standard to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.


There are experts for every task. That is why our business units do not work in isolation, but always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled as required depending on project requirements and scope. In this way, we ensure more efficient and better results and offer customized consulting.




In 2021, we no longer view IT singularly, but as part of the entire value chain: Best Service Mastery for best Digital Services. Your business processes are in good hands with us. Together, we take care of your digital requirements in order to achieve the best values in terms of customer experience and customer satisfaction!





Our Partners

A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers. 

Our Partners

News of the iTSM Group

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.


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