The ServiceNow Human Resources Service Delivery application automates standard HR processes within the HR organization.
The goal is to eliminate the number of checklists, e-mail exchanges and phone calls performed by the HR team.
Learn more about this and more in our ServiceNow HR Workshop. You will receive a workshop tailored to the needs of the HR organization.
This workshop is designed for employees of an HR organisation who want to introduce or have introduced ServiceNow. The target group of the workshop are HR employees, HR agents working on cases. To participate in this workshop no previous experience with ServiceNow is required. We will explain how to use the tool during the workshop.
You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.
On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.
Learn more about the role concept for HR Service Delivery. Which roles are needed to work on cases, who can create a case, etc.
Which different statuses are used on the case? How can I communicate towards the employee? How can employees create cases?
How can a knowledge base help me solve cases? How can I create dashboards to get an overview of all cases?
What is Knowledge Management and how can it be used in the HR department?
What is a case? How can I work on cases? How does collaboration work in connection with cases?
Gain a general understanding of the scope of HR in ServiceNow
Our workshops are interactive and powered by Power Point - because this is the only way to ensure sustainable learning success. At the beginning of the workshop each of you will receive a ServiceNow instance. You use this instance already during the workshop to implement what you have learned.
Please bring a laptop with internet access to the training.
09:00 to 17:00 o'clock
Lunch break 12:00 to 13:00
The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.
With our services in the area of Human Resources Service Delivery (HRSD), we support our clients in better aligning their strategic approach towards a modern employee experience with a unified digital experience.