The iTSM Group is a holistic partner for the digital transformation of business processes - from comprehensive consulting to solution and process implementation to the operation of the underlying platform.
More than 200 employees with a high level of solution expertise support you in digitally mapping your business processes and making them more efficient. In doing so, we always think in terms of solutions, implement them and produce results that generate verifiable benefits for you.
This succeeds because we design people, processes, technologies and partners as a unit and put together our project teams in a customised and interdisciplinary way for you. With our services, we enable your organisation to streamline and accelerate services in order to ensure the greatest possible boost to innovation.
In IT Service Management we support the optimal alignment of your structural and process organisation and digitise and automate common tasks in service management - according to classic, agile or hybrid methods.
Our specialists for project portfolio management support you in establishing and improving your processes, tools and methods, e.g. according to PRINCE2®, PRINCE2 Agile® and Scrum, take care of setting up the appropriate technical structures and train your staff.
With our services in the area of Customer Service Management (CSM) we help service organisations to achieve customer-centred and efficient service processes, with the aim of increasing customer loyalty and ensuring optimal services around their own products.
With our services in Legal Operations Management, we support legal departments in unleashing the power of automation for legal workflows and mastering the digitalization of their legal operations - from strategic consulting to implementation and operation.
With our services in the field of Human Resources Service Delivery (HRSD) we empower our clients to better align their strategic approach to a modern employee experience with a unified digital experience.
With our services in the area of Governance, Risk and Compliance we help our clients to meet the continuously growing compliance requirements in information security, data protection and risk management with suitable concepts, processes, services and technical solutions.
With the help of Business Process Management, we help organisations to align processes more closely with their business goals and to build on the smoothest and most flexible process organisation possible, which is optimally complemented by digitalisation and automation of business processes.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools
As a consulting company with TISAX certification, we are also able to comply with the highest security standards as a remote service provider.
Our experts and consultants are certified according to a number of standards such as DevOps, CCNA and ITIL®.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organisational obstacles and to overcome them.
In our training workshop BPMN 2.0 you will get to know the language for standardised process documentation and learn how you can use it to optimise and digitalise your processes.
ITSM Consulting GmbH
Tel.: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Tel.: +43 732 794479 0
Trusted Quality Switzerland GmbH
Tel.: +41 44 567 61 00
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX