The iTSM Group is a holistic partner for the digital transformation of business processes - from comprehensive consulting to solution and process implementation to the operation of the underlying platform.
More than 200 employees with a high level of solution expertise support you in digitally mapping your business processes and making them more efficient. In doing so, we always think in terms of solutions, implement them and produce results that generate verifiable benefits for you.
This succeeds because we design people, processes, technologies and partners as a unit and put together our project teams in a customised and interdisciplinary way for you. With our services, we enable your organisation to streamline and accelerate services in order to ensure the greatest possible boost to innovation.
Managing the transformation to Industry 4.0 in Operation Technology Management or simplifying the Spare parts management with AI.
Provide field service employees with the right information at the right time and plan routes more effectively thanks to Field Service Management.
Improve the service experience, quality and productivity of your IT with ITIL®-based processes in IT Service Management (ITSM).
Centralizing processes for HR Management on a single portal for providing information, standardize application process and document the necessary verification requirements.
Accelerate crisis management with crisis management software, through prepared action plans, better visibility and the use of automated workflows.
Meeting the growing demands of information security, data protection and risk management with suitable processes - Governance, Risk and Compliance.
With our Legal Operations Management services, we help legal departments unleash the power of automation for legal workflows and master the digitization of their legal operations.
With a constant eye on the legal framework, data sovereignty and security, we accompany the digitization of the administration and its processes.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organizational obstacles and to overcome them.
In our training workshop BPMN 2.0 you will get to know the language for standardized process documentation and learn how you can use it to optimize and digitize your processes.
ITSM Consulting GmbH
Telefon: +49 6135 9334 0
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX
Trusted Quality NL B.V.
7071 BV Ulft
Telefon: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Telefon: +43 732 794479 0
Trusted Quality Switzerland GmbH
Telefon: +41 44 567 61 00
iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Telefon: +40 (744) 180499
Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ