With our expertise in process management, data protection and IT security, we are an experienced and comprehensive partner in service management for the digitalization of administration.
Enable your customers to interact mobile, efficiently and 24/7 through a Customer Service Management with AI Self Services and provide your service agents with all relevant information centrally.
We are the holistic partner for wholesome IT service operations in banking and finance and help our clients in this area to transform their structures, processes and platforms - from consulting to implementation to ongoing operation.
Thanks to Field Service Managements, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.
The digital age has reached all areas of life and work - but challenges for optimisation remain. With our leading expertise, we have been supporting companies in the digital transformation in enterprise service management for over 20 years. In doing so, we promise inspiration, interdisciplinary project teams and certified training that ensure increased business value through accelerated processes. We succeed in this because we understand people, processes, technologies and partners as a holistic unit for which we create our solutions.
Over 200 employees listen to you and live the iTSM Group brand promise: Create your future and become better! Inspiring & Tailored Service Mastery for your digital success.
As a socially responsible employer, we owe the success of the iTSM Group largely to our employees. It is therefore very important to us that you feel comfortable with us from day one and find a working environment in which you can develop your individual skills and use your strengths in a targeted manner.
"Trusted Quality Switzerland GmbH" represents the iTSM Group on the Swiss market with the entire range of services of our group of companies.
Our subsidiary "Softpoint Trusted Quality GmbH" represents our group of companies on the Austrian and Eastern European market with the entire service portfolio of the iTSM Group.
Our subsidiary "Trusted Quality NL B.V." in the Netherlands represents the companies of iTSM Group on the market in the Benelux countries with the entire service portfolio of the iTSM Group.
"iTSM Trusted Quality S.R.L." in Romania represents the iTSM Group on the Romanian market and is a competence centre for developing technical specialists. The main office of the company is in Bucharest, Romania.
Trusted Quality UK Ltd." represents the iTSM Group on the market in the United Kingdom with the entire service portfolio of the group of companies.
As a family-managed company, the iTSM Group takes its social responsibility very seriously. Our actions are embossed with authenticity, responsibility, credibility and dependability.
In the field of Enterprise Service Management (ESM), companies are faced with the challenge of aligning themselves efficiently and flexibly with growing requirements and ever faster changing external environmental influences.
The legal sector has not remained untouched by the rapid development of technology in recent decades. The significance of the fusion of law and artificial intelligence is more than just the automation of tasks that were once laborious and time-consuming.
Contract drafting is one of the most important parts of business and legal transactions. It is so important because it affects tax, financial and operational consequences.
Omnichannel refers to the simultaneous use of different communication channels and stands for the consistent customer experience across these channels in order to offer customers a uniform and reliable service experience throughout.