Many ServiceNow® customers fail to realize the full potential of their service portal by defaulting to out-of-the-box functionalities and designs. A service portal that is not focused on the needs of the user makes it seem less intuitive and makes it difficult for the user to find the right information. This can lead to frustration and result in the portal not being used.
We take your service portal to the next level and design it to match your brand identity and be so intuitive that users will love it.
The iTSM Group supported one of the world's leading producers of hyperpure silicon wafers with the relaunch of its service portal.
The initial situation
In order to relieve the customer's IT hotline, the customer saw an urgent need to increase user acceptance of the self-service portal on ServiceNow® by improving the user experience.
As part of the project, we took on the implementation of a workshop to better understand the challenge, the creation of a UX concept and mockups for the new service portal with integration of the client's corporate design, and the technical implementation of the designs in the course of the service portal relaunch.
Adaptation to corporate branding
The iTSM Group supports one of the leading auditing and consulting companies in Germany, which employs more than 12,000 people at 21 locations in Germany.
As part of the project, we took over the design of the user interface in accordance with the client's corporate branding from the application portal.
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX