Aligning processes more closely to business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our process consulting.
Handling complex processes with many participants, dependencies and documentation requirements is a major challenge for organizations and departments of all kinds. With simultaneous increases in expectations for their flexibility and responsiveness, these challenges have not become any smaller.
Regardless of whether, for example, in classic IT service management, customer service or crisis management, business processes must be regularly streamlined in many directions in order to remain efficient. At the same time, they must be filled with life by the organization.
With a wealth of experience from projects in various industries and specialist departments, we have the necessary tools to raise starting points for the documentation, optimization and digitization of your organization's processes and leverage potential with a constant eye on your value chain.
We work with you to set up process management for your organization - centrally or decentrally. To this end, we conduct BPM workshops and define vision, goals and the necessary strategy with you, provide assistance in building your process map, implement roles and responsibilities for your BPM and help with training and coaching in the expansion of process-oriented thinking in your organization.
Based on the analysis of your business processes, we support you in their digitization and automation on the basis of various platforms. This potential is not just limited to tasks and events, but also affects decisions with the help of DMN (Decision Model and Notation).
Make your business more adaptible and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.
In IT service management, we support you in optimally aligning your organizational structure and processes and digitalize and automate common tasks in service management - using classic, agile or hybrid methods.
This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organizational obstacles and to overcome them.
Head of Business Process Advisory
ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim
Tel.: +49 6135 9334 0
info@itsmgroup.com
Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz
Tel.: +43 732 794479 0
info@itsmgroup.com
Trusted Quality Switzerland GmbH
Schwyzerstrasse 2a
CH–6422 Steinen