We streamline and accelerate the services of our customers, digitize and automate them in all areas of the company. We inspire, empower and enthuse their employees and bring about the seamless integration and objective control of the sourcing partners involved. Together with our customers, we master the challenges of digitization, combine the existing with the new, and create customer-specific innovations that inspire.
Innovations do not emerge on the drawing board and you as a customer know your market and your individual challenges best. Therefore we will not promise you finished innovations. But what we promise: We have the high claim to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.
There are experts for every task. That's why our business units do not work in isolation, but are always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled at will according to project requirements and scope. In this way, we ensure more efficient and better results and offer tailor-made consulting.
With Service Mastery, we provide complete mastery of any requirements associated with providing & managing services and service processes in your organization.
"We create guard rails for your transformation into an agile and dynamic organization."
Siegfried Riedel, CEO
We inspire our clients because in the consulting process we dedicate our entire passion to the perfect interplay of people, skills, processes, solutions and partners and open up new horizons for our clients. We are also in a position to leverage unknown potential in existing processes and develop completely new services for them.
We act on a customer-specific basis and tailor our consulting and implementation services to the specific task at hand. In this way, we offer our clients the optimum advantage from our extensive expertise. With Service Mastery, we provide complete mastery of all requirements associated with the provision and management of services and service processes in the companies of our customers.
We master all business impact dimensions and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. In short, we are a guarantee of success for value creation and the positive efficiency of our customers' services and processes.
Further 100% subsidiaries belong to the group. The approximately 750 customers in Germany, Austria, Switzerland, Romania and the Netherlands from business and public administration are currently served by more than 200 employees. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt. It is headed by ITSM and organisation expert Siegfried Riedel.