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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Our mission

We are the experts for innovative enterprise service management and support you in digitization and the correct cross-linking of the relevant business processes. Because what are all questions about efficient organisations: People are at the centre and technology should make their work easier!

With us, you will master the digital services and processes that make work faster and give the company a real competitive advantage. Best Service Mastery for best Digital Services: We meet your individual challenges with targeted solutions!

How we work

We are implementers with a consulting gene - we realize and produce results that benefit you. Your individual challenges are our focus, and to find the best possible solution, we staff our project teams in a customized and interdisciplinary manner. In doing so, we act with the conviction that people, processes, technologies and partners must be designed as a holistic unit.

What makes us special

20 years of experience working with people, processes and technologies shapes us in what we stand for today: Inspiring & Tailored Service Mastery. We support your digital transformation into an innovative Enterprise Service Management that inspires your customers, employees and partners.

What we promise

That we do our best to inspire you every day! That we work with passion to make you better! That we are committed to your success! Because there are professions and there are pioneers. That's what our brand promise stands for: CREATE YOUR FUTURE AND BECOME BETTER! Inspiring and Tailored Service Mastery for your digital success.

"The pandemic has shown us that IT landscapes are still fragile and dysfunctional in many areas. At the same time, people have become more creative than they have been for a long time. Our customized consulting approach ensures the best possible results within your value chain. Use our inspiration for your success! "

Siegfried Riedel, CEO

 

 

Corporate Social Responsibility

As a family-managed company, the iTSM Group takes its social responsibility very seriously. Our actions are embossed with authenticity, responsibility, credibility and dependability.

iTSM Social Responsibility

The iTSM Group as Employer

The company culture of the iTSM Group relies on openness, appreciation, team spirit and most of all humaneness. The oftentimes very high flexibility within our projects has a positive effect on the compatibility of family and profession. We offer you the possibility to successfully further develop yourself within the iTSM Group, according to your interests and talents.

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.

 

To Enterprise Service Management