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With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.


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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Our Mission

We streamline and accelerate the services of our customers, digitize and automate them in all areas of the company. We inspire, empower and enthuse their employees and bring about the seamless integration and objective control of the sourcing partners involved. Together with our customers, we master the challenges of digitization, combine the existing with the new, and create customer-specific innovations that inspire.

iTSM stands for Inspiring & Tailored Service Mastery.


Innovations do not emerge on the drawing board and you as a customer know your market and your individual challenges best. Therefore we will not promise you finished innovations. But what we promise: We have the high claim to inspire you! We promise a holistic consulting approach that opens the view for systemic optimizations and development opportunities.


There are experts for every task. That's why our business units do not work in isolation, but are always networked and interlinked. We are able to set up interdisciplinary teams that can be scaled at will according to project requirements and scope. In this way, we ensure more efficient and better results and offer tailor-made consulting.

Service Mastery

With Service Mastery, we provide complete mastery of any requirements associated with providing & managing services and service processes in your organization.

"We create guard rails for your transformation into an agile and dynamic organization."

Siegfried Riedel, CEO

We combine the existing with the new and create customer-specific innovations.

We inspire our clients because in the consulting process we dedicate our entire passion to the perfect interplay of people, skills, processes, solutions and partners and open up new horizons for our clients. We are also in a position to leverage unknown potential in existing processes and develop completely new services for them.

We act on a customer-specific basis and tailor our consulting and implementation services to the specific task at hand. In this way, we offer our clients the optimum advantage from our extensive expertise. With Service Mastery, we provide complete mastery of all requirements associated with the provision and management of services and service processes in the companies of our customers.

We master all business impact dimensions and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. In short, we are a guarantee of success for value creation and the positive efficiency of our customers' services and processes.

The companies of the iTSM Group

Further 100% subsidiaries belong to the group. The approximately 750 customers in Germany, Austria, Switzerland, Romania and the Netherlands from business and public administration are currently served by more than 200 employees. iTSM Consulting GmbH is headquartered in Bodenheim near Frankfurt. It is headed by ITSM and organisation expert Siegfried Riedel.

Our subsidiaries

Our topics

In our focus topics, we are the holistic contact for our customers for the digital transformation of their services.

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