Topics

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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Webinars

With our webinars, experienced trainers, consultants and software architects present topics and solutions related to Enterprise Service Management. In this way, we want to support companies and their employees in unleashing the power of automation for their processes and mastering the digitization of their services.

Simply register for the respective sessions free of charge and without obligation or contact us if you have any questions.

 

Currently there are no webinars scheduled in English. But you can access our past webinars and gain more insights into enterprise service management.

Past Events

15. July 2021

Demystifying ServiceNow® Reporting: Improving Service Quality with Performance Analytics

Learn about the full ServiceNow® reporting capabilities: In our webinar, we'll show you how Performance Analytics can help you plan capacity more accurately and improve service quality by tracking historical trends.

15.07.2021

Online Webinar

17. June 2021

Increase your Resource Utilization with ServiceNow®

In this webinar, our experts will show you how to gain insight into the capacity and utilization of your IT staff by implementing resource management based on ServiceNow® ITBM.

17.06.2021

Online Webinar

16. June 2021

A space journey to Mars with ServiceNow and Data Content Manager

In this webinar from our CMDB and CSDM series, we will introduce you to the "COP" model, which allows data to sort, prioritize and use data flexibly with new requirements and thus minimize date risk. 

16.06.2021

Online Webinar

15. April 2021

ITOM Masterclass: Service Mapping demystified

Would you like to learn more about Service Mapping and which factors need to be considered for a successful rollout? In our free ITOM webinar on April 15, 2021 from 11:00 a.m. to 12:00 p.m., our experts Fabian Kunzke (iTSM Group) and Alexander Ljungstrom (Einar & Partners) will show you how to automatically map the infrastructure to the application layers in service mapping projects.

15.04.2021

Online Webinar

31. March 2021

How to fuel your configuration process, CMDB, Service Catalog and CSDM in ServiceNow®

In this webinar, which we present together with our partners of Qualdatrix, you will learn why having the right quality and -decision ready data in ServiceNow® is important and how to keep it up to date.

31.03.2021

Online Webinar

Past webinars

Benefit from the knowledge gained from our past webinars. For this purpose, we have set up a page with all recordings, which you can access here:

 

Past webinars

Contact us for your questions

Claude Baumann

Head of Group Sales

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro