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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Privacy policy

Your personal data will always be treated confidentially by us, in strict compliance with the applicable data protection regulations. The following data protection information informs you about the personal data collected in connection with your visit to the website and its use.

This website and the range of services are provided by the iTSM Consulting GmbH

Am Kuemmerling 21 -25
55294 Bodenheim
Telefon: +49 61 35 93 34 0

Managing Director: Siegfried Riedel
Register entry: Eintragung im Handelsregister
Register court: Amtsgericht Mainz – HRB 47740


You can contact the iTSM Group's data protection officer as follows:

iTSM Consulting GmbH 
Am Kuemmerling 21 – 25
55294 Bodenheim

In the following, "iTSM Group" refers to the group of companies of iTSM Consulting GmbH and all companies in which iTSM Consulting GmbH holds a majority interest and is referred to in the following as "iTSM Group" in general and for each individual company of the group of companies.

Basic principles

The iTSM Group appreciates your visit to our website and your interest in our company. We take the protection of your personal data seriously and would like you to feel comfortable visiting our website. The guarantee of data protection and data security is an important basic principle for the iTSM Group. Your personal data will be processed by us in strict compliance with the EU Data Protection Basic Regulation (DSGVO) and other national data protection laws of the EU member states as well as other data protection regulations.

All employees and cooperation partners are obliged to comply with data protection regulations.

With this declaration we inform you about the data protection relevant aspects of our internet pages.

Please contact the data protection officer of the iTSM Group for all data protection questions and messages.

Duration of data use

We'll store your data for that long,

  • as required by legal retention periods,
  • as we need them to assert, exercise or defend legal claims,
  • Deletion in case of a consent: at the latest after expiration of the agreed processing time or before, if you revoke your consent and there are no reasons to oppose a deletion.

Within the framework of the deletion of your data, the iTSM Group ensures that all affected contract processors are informed immediately of your declared revocation of consent. The iTSM Group obliges its contract processors to delete the personal data immediately - unless there are legal reasons to the contrary - after knowledge of the revocation.

Provision of the website

Each web server automatically registers the accesses to web pages. When you visit our website, our web server temporarily registers the following data for the purpose of system security and control pursuant to Art. 6 Para. 1 lit. f) DSGVO (German Data Protection Act), which may allow conclusions to be drawn about you:

  • Computer address (IP address)
  • Page from which a file was requested.
  • File name
  • Date and time of the query
  • Transferred amount of data
  • access status

Without this data it would not be technically possible to deliver and present the contents of the web pages. In this respect, the collection of data is absolutely necessary. In addition, we use the anonymous information for statistical purposes. They help us to optimise our offer and technology. We reserve the right to subsequently examine the log files in the event of suspicion of illegal use of our services.

The collected data will be deleted by the system after 7 days.

Processing of personal data

By personal data we mean your details in our forms, such as surname, first name, postal address, e-mail addresses and telephone numbers. The use of this website is basically possible without providing personal data. Personal data must be collected in the following cases:

Use of the contact form

If you contact us via the online form (or by e-mail), we will process your data in order to answer your request. This can only be done with your declared consent in accordance with Art. 6 Para. 1 lit. a) DSGVO. This consent can be revoked at any time for future processing without stating reasons. The following personal data will be collected within the scope of this processing:

  • Salutation (optional)
  • Company (optional)
  • Last name (optional)
  • First name (optional)
  • Telephone number (optional)
  • email address

In addition, you can also give us consent pursuant to Art. 6 para. 1 lit. a) DSGVO to include your data in our customer file in order to give us the opportunity to contact you beyond the current request within the scope of sales activities. You can also revoke this consent at any time without giving reasons.

Booking a training

Within the framework of booking our training courses, we process the personal data provided by you for the purpose of order processing, contract conclusion and invoicing in accordance with Art. 6 Para. 1 lit. b) DSGVO. The following personal data is collected:

  • Company (optional)
  • name
  • first name
  • telephone number
  • Street and house number
  • postcode
  • town
  • email address
  • country

These data are logged additionally and serve us as proof for the reservation of the training over our web page.

In addition, it is necessary to provide the following personal data of the course participants for the purpose of sending information relating to the respective course:

  • Salutation
  • name
  • first name
  • email address

In addition, you can also give us consent pursuant to Art. 6 Para. 1 lit. a) DSGVO to include your data in our customer file in order to give us the opportunity to contact you beyond the current request within the scope of sales activities. You can revoke this consent at any time without giving reasons.

If you do not wish to make your personal data available via the website, you cannot book the training courses online, but have the option of doing so by telephone or e-mail.

If the seminar is associated with an examination to determine the qualification by external institutes, we may transfer your necessary personal data to be able to register you for the examinations. The data include surname, first name, e-mail address and will be transmitted to the respective institute on the basis of Art. 6 Para. 1 lit. b) DSGVO. For further information regarding the processing of your personal data, please refer to their respective data protection regulations, which you can view on our website.
The institutes to which we transmit your personal data are listed individually:

  • PeopleCert ( with headquarters in Nicosia, Cyprus.
  • APMG (, headquartered in High Wycombe, England.

We do not transfer personal data to the following institutions, but your registration is required in order to take the exams:

  • ( with headquarters in Burlington, USA
  • ServiceNow ( with headquarters in Santa Clara, USA.

If our training courses are conducted by a partner, we must pass on this data to this partner based on Art. 6 Para. 1 lit. b) DSGVO. Contracts and agreements with the partners regulate the handling of your data according to this agreement and the requirements of the current data protection laws.

Registration for the newsletter

If you sign up for the newsletter, we will use the information you provide solely for this purpose or to inform you of the circumstances relevant to the service or registration. This can only be done with your consent according to Art. 6 para. 1 lit. a) DSGVO. The following personal data will be collected:

  • E-mail address

For the creation and dispatch of the newsletter, we make use of the services of another service provider, which means that your personal data collected for this purpose will be transmitted to our service provider. In order to protect your data, a contract has been concluded with the service provider concerned for order processing in accordance with Article 28 (3) DSGVO.

To receive the newsletter, a valid (valid) e-mail address must be provided. In order to ensure that an e-mail address is not misused by third parties in our distribution list, we work in accordance with the law with the so-called "double opt-in" procedure. This means that after registration you will receive an e-mail to the e-mail address provided. The e-mail contains a confirmation link. Only when this link has been clicked is the registration completed. Within the scope of this procedure, the order of the newsletter, the dispatch of the confirmation e-mail and the receipt of the registration confirmation are logged. For this purpose, your IP address, the date and time of registration and the date and time of confirmation are stored. These data serve us as proof of your consent and in case of abuse, if a foreign e-mail address is used for the newsletter registration.

You have the possibility at any time to revoke your consent to the storage of your data and their use for the newsletter dispatch. If you wish to cancel your consent, we will provide you with a link in each newsletter which you can use to cancel your subscription to the newsletter. You also have the option of informing us of your wish to cancel via the contact options mentioned in this document.


You have the opportunity to send us your application documents for vacant positions or an unsolicited application by e-mail.

Your application documents will be used exclusively for the purpose of applicant selection and, if necessary, within the framework of recruitment on the basis of Art. 6 Para. 1 lit. b) (pre-contractual measures) in conjunction with Art. 6 Para. 1 lit. b) (Pre-contractual measures). § 26 para. 1 BDSG. The more data you make available to us (e.g. information on language skills, driving licence, work experience, etc.), the easier it is to determine your qualification for open vacancies. Your data and documents may be passed on within the group of companies.

As a minimum, the following personal data is required as part of the application process:

  • First name
  • Surname
  • date of birth
  • email address
  • Address (street/house number, postcode, city, country)
  • telephone number
  • Earliest possible starting date
  • salary expectations
  • Information on degree / vocational training

Once we have identified you as a potential candidate for a position, we will contact you for the further selection process.

If your application is successful, we will include your data in the personnel file.

In the event of a rejection, we will store your application documents for a period of 6 months from the date of the rejection, based on § 61 b Abs.1 ArbGG i. V. m, § 15 AGG. Your data will then be deleted unless you give us your consent for further processing in accordance with Art. 6 Para. 1 lit. a) DSGVO. If you give us your consent, we will process your data for a maximum of 24 months from receipt of your application for selection procedures in the context of further vacancies. We will delete your data and application documents at the latest after the expiry of the 24 months, or already before this date, if you revoke your consent. You can revoke your consent in writing at any time without giving reasons.

Use of cookies

Our website uses cookies to provide our services. Cookies are small files that are automatically created by your browser and stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not cause any damage to your terminal device, do not contain viruses, Trojans or other malware. Information is stored in the cookie, which results in each case in connection with the specifically used terminal device. This does not mean, however, that we will immediately become aware of your identity. The use of cookies serves on the one hand to make the use of our offer more pleasant for you. The data processed by cookies are necessary for the purposes mentioned to safeguard our legitimate interests and those of third parties pursuant to Art. 6 Para. 1 S. 1 lit. f) DSGVO. Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created.

How you can manage cookies depends on the browser you are using. In the following, you will find (at the time of writing this data protection statement current) assistance with the most common browsers. If one of the links is no longer up to date, please contact the respective browser manufacturer for information on cookies.

To disable the use of third-party advertising cookies, you may also visit the Network Advertising Initiative (NAI) website ( to disable the use of third party advertising cookies.

Analysis Tools and Plugins

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. We have activated the IP anonymisation function on this website. As a result, your IP address will be shortened by Google in advance within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can find more information on the handling of user data by Google Analytics in Google's data protection declaration.

You can also prevent the collection of data generated by the cookie and relating to your use of the website (including your IP address) and the processing of this data by Google by downloading the browser plug-in available at the following link (

Further services and contents of third parties

Our offer sometimes includes contents, services and performances of other providers. These include, for example, maps provided by Google Maps, videos from YouTube and graphics and images from other websites. In order for these data to be called up and displayed in your browser, the transmission of the IP address is absolutely necessary. The providers (hereinafter referred to as third party providers) thus perceive your IP address.

Even though we make every effort to only use third-party providers who only need the IP address to deliver content, we have no influence on whether the IP address may be stored. In this case, this process serves statistical purposes, among others. If we are aware that the IP address is being stored, we will inform you accordingly.

Rights of the persons concerned

As soon as personal data is processed by you in accordance with the DSGVO, you are deemed to be the person concerned. Accordingly, you have the right to do so:

  • to revoke your consent once given to us at any time in accordance with Art. 7 para. 3 DSGVO. As a result, we may no longer continue the data processing based on this consent in the future;
  • to request information about your personal data processed by us in accordance with Art. 15 DSGVO. In particular, you may request information on the processing purposes, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right of rectification, deletion, restriction of processing or objection, the existence of a right of appeal, the origin of your data, if not collected from us, as well as the existence of an automated decision-making process including profiling and, if applicable, meaningful information on its details;
  • in accordance with Art. 16 DSGVO, to immediately request the correction of incorrect or incomplete personal data stored by us;
  • to demand the deletion of your personal data stored by us in accordance with Art. 17 DSGVO, unless the processing is necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
  • to demand the restriction of the processing of your personal data in accordance with Art. 18 DSGVO if the correctness of the data is disputed by you, the processing is unlawful but you refuse its deletion and we no longer need the data but you need it to assert, exercise or defend legal claims or you have lodged an objection against the processing in accordance with Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO, to receive your personal data which you have provided to us in a structured, common and machine-readable format or to request the transfer to another responsible party, and
  • to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters. Any other administrative or judicial remedy shall remain unaffected.

With the exception of the right of appeal, you can exercise all rights by contacting our data protection officer. You will find the contact details at the beginning of this data protection declaration.

Objection rights

If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f) DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO if there are reasons for doing so which arise from your particular situation. This right also applies to profiling based on these provisions.
The iTSM Group will no longer process your personal data unless it can prove that there are compelling legitimate reasons for the processing which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for such purposes.
If you wish to exercise your right of objection, simply send an e-mail to our data protection officer.

Data security

This site uses the widely used Transport Layer Security (TLS) encryption protocol in conjunction with the highest level of encryption supported by your browser during your visit to the site. This encryption is used to protect the transmission of confidential content to the iTSM Group. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the (green) lock symbol in the status bar of your browser.

Changes to our data protection declaration

The present data protection declaration is up-to-date and corresponds to the regulations of the EU data protection basic regulation (DSGVO) valid from 25.05.2018. In order to ensure that our data protection declaration always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection declaration has to be adapted due to new or revised services, for example new services. The new data protection declaration will then take effect the next time you visit our website.


Mathias Kranig