The following data protection information informs you about the personal data collected in connection with your visit to the website and its use.
This website and the range of services are provided by the
iTSM Consulting GmbH
Telefon: +49 61 35 93 34 0
Managing Director: Siegfried Riedel
Register entry: Eintragung im Handelsregister
Register court: Amtsgericht Mainz – HRB 47740
In the following "iTSM Group" means the group of companies of iTSM Consulting GmbH and all companies, in which iTSM Consulting GmbH has a majority share and is called "iTSM Group" in the following generally and for each single company of the group of companies.
The iTSM Group is pleased about your visit on our website and your interest in our company. We take the protection of your personal data seriously and want you to feel comfortable when visiting our website. Guarantying data protection and data security is one of the basic principles of the ITSM Group’s policies. Your personal data only will be processed compliant to the General Data Protection Regulation (GDPR).
All employees and cooperating partners are indentured to comply with all statutory provisions concerning data protection.
Please contact our data protection officer in case of date protection related questions, claims and requests. You will find the contact details at the beginning of this statement.
We will store your data for this long,
Within the scope of the deletion of your data, iTSM Group ensures that all affected order processors are immediately informed of your declared revocation of consent. The iTSM Group obliges its contract processors to delete the personal data immediately after knowledge of the revocation - unless there are no legal reasons to the contrary.
The subject of data protection is the protection of personal data. This is all information that can be traced back to an identified or identifiable natural person (so-called data subject). Personal data includes details such as surname, first name, postal address, e-mail addresses and telephone numbers, but also information that necessarily arises during the use of our website, e.g. transmission of your IP address. The use of this website is basically possible without providing personal data. In the following cases, personal data is collected/processed:
Every web server automatically registers access to web pages. When you visit our website, our web server temporarily registers the following data for the purposes of system security and control in accordance with Art. 6 Para. 1 letter f) DSGVO, which may allow conclusions to be drawn about your person:
Without this data it would be technically impossible to deliver and display the contents of the web pages. In this respect the collection of data is absolutely necessary. Furthermore, we use the anonymous information for statistical purposes. They help us to optimize our offer and technology. We reserve the right to subsequently examine the log files if we suspect an illegal use of our offer.
The collected data will be deleted by the system after 7 days.
If you contact us using the contact form or via e-mail, we will process your data to answer your requests. That can only be done after your approval as claimed in Article 6 (1)(a) of the GDPR. You may revoke this approval at any time without stating any reasons. The following personal data will be collected within this processing:
Furthermore, you may approve us according to Article 6 (1)(a) of the GDPR, to store your personal data within our customer relationship system with the purpose to contact you within the context of sales activities. You may revoke this approval as well at any time without stating any reasons.
If you book trainings using our booking form we will processes your personal data with the purpose of handling your booking, including contract closing and billing, according to Article 6 (1)(b) of the GDPR. The following personal data will be collected within this processing:
This data will be logged as well and serve as an evidence for booking a training via our website.
Furthermore, you have to provide the personal data of the training’s participants with the purpose of transmitting important information related to the training and the mailing/ shipping of training materials:
In case of postal mailing the training documents, we transmit your necessary personal data to our service provider Mimeo (www.mimeo.de).
If you are not willing to provide these data, you are not able to book our trainings online. You still have the possibility to book our trainings via phone or by sending an e-mail, though.
We provide you with the opportunity to have an offer for our training courses generated - this can be done anonymously or by using your personal data (name, address, reachability). Your data will only be used to generate the document and will not be available to us afterwards.
If you wish, you can have us contact you regarding the offer; for this purpose, you only need to provide an e-mail address and/or, if you wish, a telephone number. In this case, the data will be processed according to Article 6 (1)(a) of the GDPR (consent) or Article 6 (1)(b) of the GDPR (pre-contractual measures).
Additionally, you may approve us according to Article 6 (1)(a) of the GDPR, to store your personal data within our customer relationship system with the purpose to contact you within the context of sales activities. You may revoke this approval at any time without stating any reasons.
If the seminar includes an exam by external institutes, we may need to transmit your personal data in order to register yourself for the exam. The data includes surname, name, e-mail address and will be transmitted to the corresponding institute according to Article 6 (1)(b) of the GDPR. For further information regarding the proceeding of your personal data be aware of the institute’s data protection statements you can find on their websites.
We transmit your data to the following institutes:
We do not transmit your personal data to the following institutes, but in order to take the exam you will have to register to their services
In case the seminars are held by one of our partners, we have to transmit your personal data as well, according to Article 6 (1)(b) of the GDPR. Contracts and agreements with our partners guarantee the proceedings in conformity with the current data protection laws.
If you sign up for our newsletter, we process your personal data for the purpose of transmitting the newsletter and for the purpose of informing you within the registration process. That can only be done after your approval as claimed in Article 6 (1)(a) of the GDPR. You may revoke this approval at any time without stating any reasons. The following personal data will be collected within this processing:
Within the newsletter creation and transmitting processes we take advantage of a processor. That means that your personal data you provided for newsletter service need to be transmitted to the processor. To guarantee the protection of your personal data we closed a processor contract according to Article 28 (3) of the GDPR.
If you want to receive our newsletter you must provide a valid e-mail address. To exclude abuse of e-mail addresses we use the “Double-Opt-In” procedure. That means that you will receive a confirmation mail after signing up for the newsletter. You will not get a newsletter unless the confirmation has been transacted. In context of this procedure the order, the transmission of the confirmation email and the and the receipt of the registration confirmation will be logged. Therefore, your IP address, the date and the time of the registration and the date and the time of the confirmation will be recorded. These data serve as an evidence in case of abusing other’s e-mail addresses.
You may revoke your approval for the newsletter at any time without stating any reasons. To do so you may use the link provided in every single newsletter to starts the sign off procedure.
You have the opportunity to send us your application documents for vacant positions or an unsolicited application by e-mail.
You will find all essential information on the application procedure under the following links:
We are using the Marketing Hub and the Sales Hub provided by Hubspot, located in the USA (25 First Street, 2nd Floor, Cambridge, MA 02141) with a subsidiary in Germany (Hubspot Germany GmbH, Am Postbahnhof 17, 10243 Berlin) among other worldwide subsidiaries. Using these services offers to opportunity to analyze the use of our website and improve our website and marketing campaigns in a target-group oriented manner based on the analysis results.
The following data may be processed:
This data will be used to create anonymized statistics that are provided by Hubspot to us. Furthermore, this data can be used to enrich your contact profile in cases your contact data is stored in the Sales Hub.
Since the processing is based on using cookies, the processing and transmission of your data can only be carried out based on your consent in accordance with Article 6(1)(a) of the GDPR.
Please note before giving your consent, that your (user) data will be processed directly by Hubspot. The data will be stored on servers in Frankfurt, Germany. There, the data will be encrypted before all data is transmitted to the USA. We as the customer do not have access to the encryption keys. Therefore, please note in particular the information given in the section “Data transfer to the USA”.
For more information about Hubspots data protection policy please visit https://legal.hubspot.com/privacy-policy
On our website we use retargeting and conversion tracking. Retargeting means that we "tag" you using a cookie to enable us to target you on other websites with personalised advertising. Our aim is to draw your attention to our products on other websites as well. Conversion tracking enables us to identify how many of our visitors have actually responded to the personalised advertising.
Since these techniques are based on using cookies, the processing and transmission of your data can only be carried out based on your consent in accordance with Article 6(1)(a) of the GDPR.
Both tools are provided by Google LLC, located in Mountain View, California, USA. Your (user) data will be processed directly by Google (and possibly by its subsidiaries), so that a transmission of your data to the USA cannot be excluded. Therefore, please note in particular the information given in the section “Data transfer to the USA”.
Please also note that Google may also use the data for any other purposes, e.g. to create user profiles, and may link the data to other data (e.g. Google accounts).
For more information about Google's data protection policy and how to opt-out or object to the use of your personal data, please visit https://policies.google.com/privacy?hl=en-US.
that are transmitted to LinkedIn for further processing. The IP-addresses will be either masked or – if you are a LinkedIn member – hashed. In so far you are a LinkedIn member, the data will be linked with your profile data. By doing this, it is possible to provide detailed demographical data regarding our target- group. This data includes
This tells us which target group reacted how intensively to which content. The LinkedIn user IDs will be deleted after 7 days to pseudonymize the data. The pseudonymized data will be deleted after 180 days.
LinkedIn does not share any of this data with us, they only create anonymized, aggregated reports und notifications regarding our target group and the performance of our LinkedIn marketing campaigns.
Since the processing is based on using cookies, the processing and transmission of your data can only be carried out based on your consent in accordance with Article 6(1)(a) of the GDPR.
Please note before giving your consent, that your (user) data will be processed directly by LinkedIn. Since LinkedIn is an US company, please note in particular the information given in the section “Data transfer to the USA”.
For more information about LinkedIn's data protection policy please visit https://privacy.linkedin.com
Our website is not rigid, which means that the layout and content will be adjusted from time to time. You may be provided with content that requires the involvement of third parties. In this case, our server usually sends requests to the third party providers (usually at least by sending your IP address), whereupon the corresponding content is displayed. You can either give your consent in accordance with Article 6(1)(s) of the GDPR automatically retrieve the content, or when using the website you decide individually for each content that your personal data will be used to provide the content - this is usually a click on the content in question, whereby you give your one-time consent.
The following third-party providers are potentially used (list will be updated as necessary).
Data protection statement
Websites and services of other providers linked on our website have been and will be designed by third parties. We therefore have no influence on the design, content and function of these third-party services and expressly distance ourselves from all content of all linked third-party offers. Therefore, please note that the third-party services linked from our website may install their own cookies on your end device and thereby collect personal data.
We have no knowledge of which data are transmitted to the providers in addition to the IP address, and in what way they are processed. Please inform yourself directly with the third-party providers, as we have no influence on this. Further information can be found in the data protection statements of the respective providers. As a rule, the transmitted data should not be personally identifiable to you, unless you are registered with an account with the relevant third-party provider at the time of the data transmission. In this case, the data may be assigned to your profile and may support so-called profiling.
The iTSM Group operates a fan page on the social media platform Facebook. Within the scope of using or visiting our Facebook fan page, your personal data will be processed by Facebook for statistical evaluations regarding our fan page - regardless of whether you have a Facebook account yourself. If you have an account and are logged in to it when you visit our fan page, Facebook may process more of your personal data.
A detailed description of the individual cookies in the respective categories can be found in the cookie settings under "Show details".
In addition to the cookie settings on our website, you can configure the handling of cookies individually through browser settings. How you can carry out this configuration depends on the browser you are using. In the following, you will find help (up-to-date at the time of the creation of this data protection notice) for the most common browsers. If one of the links is outdated, please contact the respective browser manufacturer for information on the subject of cookies.
Internet Explorer: https://support.microsoft.com/de-de/help/17442
Google Chrome: https://support.google.com/chrome/answer/95647
To deactivate the usage of third-parties’ advertising cookies you may use the website of NAI, Network Advertising Initiative, http://www.networkadvertising.org/managing/opt_out.asp
Strictly necessary cookies help to ensure that you can navigate the website by providing basic features such as navigating the pages and accessing secure areas. Without these cookies, the website would not function properly. Your consent is not required for the use of such cookies; the data processing based on technically relevant cookies is carried out on the basis of our legitimate interest in accordance with Article 6(1)(f) of the GDPR, which results from the outlined purposes of use of the respective cookie.
Functional cookies allow information to be stored that can change the way how the website looks or acts. This could be your preferred language or region. This is to enable you to use the website more comfortably.
Statistical cookies help us understand how visitors interact with the website by collecting information and reporting information. This is carried out using appropriate analytic tools - see section "Website analysis and optimisation" for more information.
Marketing cookies are used to identify visitors across different websites. The aim and purpose is to show individual web users advertising that is relevant and interesting to them, and therefore more valuable to publishers and third-party advertisers. We also make use of various tools for this purpose; details can be found in the section "Retargeting and Conversion Tracking".
Click on the button "Accept all" to give your consent for the use of all types of cookies used by us.
Click on the button "Decline all" to only allow the use of technically relevant cookies. This could mean that some functions of the website cannot be used.
You can also decide individually for each type of cookie used whether you wish to give your consent for its use. You can set this via the respective slider. Then click on the "Save settings" button.
Please note that these settings can only be saved for further visits if you allow at least the setting of technically relevant cookies by browser setting. Otherwise, you must confirm the cookie settings each time you visit our website.
You can change the cookie settings at any time, and thus revoke consent already granted or grant further consent. To do so, click on the cookie symbol, which you will always find at the bottom left.
As soon as your personal data is being processed according to the GDPR you are a data subject and therefore have the right to:
You can claim all rights (except the right to lodge a complaint) by contacting our data protection officer using the given contact information at the beginning of this statement.
In cases of processing your personal data based on legitimate interests according to Article 6 (1)(f) of the GDPR, you have the right to object this processing according to Article 21 of the GDPR. This right includes profiling based on certain processings.
If you exercise your right to object, iTSM Group will cease processing the personal data relating to you unless it can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims, in accordance with the law.
If the personal data concerning you is processed for the purposes of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purposes of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
If you wish to exercise your right to object, simply send an e-mail to firstname.lastname@example.org.
This website uses the common TLS encryption protocol (Transport Layer Security) in association with the highest encryption level being supported by your browser. This encryption is used to securely transmit confidential content to the iTSM Group. A (green) lock symbol in the status bar of your browser labels a website to be secure.
If data is transferred to bodies whose registered office or place of data processing is not located in a member state of the European Union or in another state party to the Agreement on the European Economic Area, we will ensure prior to the transfer that, outside of exceptional cases permitted by law, either an adequate level of data protection exists at the recipient (e.g. through an adequacy decision by the European Commission or through appropriate safeguards such as the agreement of so-called EU standard contractual clauses of the European Union with the recipient) or you give your consent to the data transfer.
Currently, neither an adequacy decision nor appropriate safeguards exists to certify an adequate level of data protection for the processing of personal data by companies in the US. In particular, companies located in the US may be obliged, based on national legislation, to disclose all data (including any stored personal customer data) to, for example, intelligence services and other authorities. In this context, notification of the data subjects is not obligatory in every case. The laws do not differentiate according to the nationality of the data subjects, which means that any disclosure also concerns the data of citizens of the European Union. As the disclosure is independent of where the data is stored, European server locations do not prevent this. In the event of disclosure, your data may be linked to data from other sources, allowing the creation of a comprehensive personal profiles. If you consent to the processing in question by giving your consent in the cookie settings, you are also giving your consent in accordance with Article 49(1)(a) of the GDPR to transfer the data to the USA.
This data protection statement corresponds to the data protection requirements being stated in the GDPR. To ensure our data protection statement to be up to date and correspond to actual legal regulation, we reserve the right to make modifications at any time. That also covers the cases that the date protection statement needs to be updated due to new or update services. An updated data protection statement is valid at your next visit to our website.
Last update: 23rd of February, 2021