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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

Privacy policy

Your personal data will always be treated confidentially by us, in strict compliance with the applicable data protection regulations. The following data protection information informs you about the personal data collected in connection with your visit to the website and its use.

This website and the range of services are provided by the iTSM Consulting GmbH

Am Kuemmerling 21 -25
55294 Bodenheim
Telefon: +49 61 35 93 34 0

Managing Director: Siegfried Riedel
Register entry: Eintragung im Handelsregister
Register court: Amtsgericht Mainz – HRB 47740


You can contact the data protection officer as follows:

Dr. Alexander Deicke
K11 Consulting GmbH
Kaffeeberg 11
71634 Ludwigsburg

Phone: +49 (0) 7141-94753-29


In the following "iTSM Group" means the group of companies of iTSM Consulting GmbH and all companies, in which iTSM Consulting GmbH has a majority share and is called "iTSM Group" in the following generally and for each single company of the group of companies.


Basic information

The iTSM Group is pleased about your visit to our website and your interest in our company. We take the protection of your personal data seriously and would like you to feel comfortable when visiting our Internet pages. The guarantee of the data protection and the data security represents an important basic principle for the iTSM Group. Your personal data will be processed by us in strict compliance with the EU Data Protection Basic Regulation (DSGVO) and other national data protection laws of the EU member states as well as other data protection regulations.

All employees and cooperation partners are accordingly obliged to comply with the data protection regulations.

With these notes we inform you about the data protection relevant aspects of our internet pages.

For all questions and notifications concerning data protection, please contact the data protection officer of iTSM Group.

Duration of data use

We will store your data for this long,

  • as required by legal retention periods,
  • as we need them for the assertion, exercise or defense of legal claims
  • in case of consent: until the expiry of the agreed processing time or before if you revoke your consent and no reasons prevent deletion.

Within the scope of the deletion of your data, iTSM Group ensures that all affected order processors are immediately informed of your declared revocation of consent. The iTSM Group obliges its contract processors to delete the personal data immediately after knowledge of the revocation - unless there are no legal reasons to the contrary.

Provision of the website

Every web server automatically registers access to web pages. When you visit our website, our web server temporarily registers the following data for the purposes of system security and control in accordance with Art. 6 Para. 1 letter f) DSGVO, which may allow conclusions to be drawn about your person:

  • Computer address (IP address)
  • Page from which a file was requested
  • Name of the file
  • Date and time of the query
  • Transferred data volume
  • Access status

Without this data it would be technically impossible to deliver and display the contents of the web pages. In this respect the collection of data is absolutely necessary. Furthermore, we use the anonymous information for statistical purposes. They help us to optimize our offer and technology. We reserve the right to subsequently examine the log files if we suspect an illegal use of our offer.

The collected data will be deleted by the system after 7 days.

Processing of personal data

Personal data is understood to be your information in our forms, such as name, first name, postal address, e-mail addresses and telephone numbers. In principle, the use of this website is possible without providing personal data. In the following cases personal data must be collected:

Use of the contact form

If you contact us via the online form (or by e-mail), we will process your data in order to be able to answer your request. This can only take place after your declared consent in accordance with art. 6 para. 1 lit. a) DSGVO. This consent can be revoked at any time without giving reasons for future processing. The following personal data is collected in the context of this processing:

  • Salutation (optional)
  • Company (optional)
  • Last name (optional)
  • First name (optional)
  • Phone number (optional)
  • e-mail address

In addition, you can also give us your consent in accordance with Art. 6 Para. 1 letter a) DSGVO to include your data in our customer file in order to give us the opportunity to contact you in the course of sales activities even beyond the current inquiry. You can also revoke this consent at any time without giving reasons.

Booking a training course

In the context of booking our training courses, we process the personal data you provide for the purposes of order processing, conclusion of contract and invoicing in accordance with Art. 6 Para. 1 letter b) DSGVO. The following personal data is collected:

  • Company (optional)
  • Name
  • first name
  • Phone number
  • Street and house number
  • Zip code
  • City
  • e-mail address
  • Country

This data is additionally logged and serves us as proof for booking the training via our website.

In addition, it is necessary to provide the following personal data of the course participants for the purpose of sending information concerning the respective training:

  • Salutation
  • Name
  • first name
  • e-mail address

If you do not wish to provide your personal data via the website, you cannot book the training courses online, but you can do so by telephone or e-mail.

We offer you the possibility to have an offer generated for our training courses - this can be done anonymously or by using your personal data. (name, address, availability). Your data will only be used to generate the document and will not be available to us afterwards.

If you wish, you can be contacted by us regarding the offer. All you need to provide is an e-mail address and/or, if you wish, a telephone number. In this case, the data will be processed on the basis of Art. 6 para. 1 letter a) DSGVO (consent) or Art. 6 para. 1 letter b) DSGVO (pre-contractual measures).

In addition, you can also give us your consent in accordance with Art. 6 para. 1 lit. a) DSGVO to include your data in our customer file in order to give us the opportunity to contact you in the course of sales activities even beyond the current inquiry. You can revoke this consent at any time without giving reasons.

If the seminar is combined with an examination to determine your qualification by external institutes, we may transmit your personal data necessary to register you for the examinations. The data includes surname, first name, e-mail address and will be transmitted to the respective institute on the basis of Art. 6 para. 1 lit. b) DSGVO. For further information regarding the processing of your personal data, we refer at this point to their respective data protection regulations, which you can view via their websites.

The institutes to which we transfer your personal data are listed in detail:

We do not transmit any personal data to the following institutes, however, their registration/login is necessary to be able to take the exams:

If our training courses are carried out by a partner, we must pass on this data to this partner on the basis of Art. 6 para. 1 lit. b) DSGVO. Contracts and agreements with the partners regulate the handling of your data according to this agreement and the requirements of the current data protection laws.

Subscribe to the newsletter

If you register for the newsletter, we will use the data you provide solely for this purpose or to inform you about circumstances relevant to this service or registration. This can only be done after your consent has been obtained in accordance with Art. 6 Para. 1 lit. a) DSGVO. The following personal data is collected:

  • e-mail address

For the creation and sending of the newsletter we use the services of another service provider, which means that your personal data collected for this purpose will be transferred to our service provider. In order to protect your data, a contract for order processing has been concluded with the service provider in question in accordance with Article 28 Paragraph 3 DSGVO.

In order to receive the newsletter, a valid (valid) e-mail address must be provided. In order to ensure that an e-mail address is not misused by third parties, we work with the so-called "Double-Opt-In" procedure in accordance with the law. This means that you will receive an e-mail to the specified e-mail address after registration. The e-mail contains a confirmation link. Only when this link has been clicked, the registration is complete. Within the scope of this procedure, the ordering of the newsletter, the sending of the confirmation e-mail and the receipt of the registration confirmation are recorded. For this purpose, your IP address, the date and time of registration and the date and time of confirmation are stored. This data serves us as proof of your consent and in case of misuse, if a foreign e-mail address is used for the newsletter registration.

You have the possibility to revoke your consent to the storage of your data and its use for the newsletter dispatch at any time. To revoke your consent, we provide you with a link in each newsletter that you can use to unsubscribe from the newsletter. You also have the option of informing us of your wish to revoke using the contact options mentioned in this document.


You have the opportunity to send us your application documents for vacant positions or as part of a speculative application by e-mail.

All essential information about the application procedure can be found under the following links:

Website analysis and optimization

We use services of etracker GmbH from Hamburg, Germany ( to analyze the use of our website. This enables statistical analyses (without using cookies (see below)).

The data generated with etracker is processed and stored by etracker exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. etracker has been independently tested, certified and awarded the data protection seal of approval. ePrivacyseal

The data processing is carried out on the legal basis of Art. 6 Par. 1 lit. f (legitimate interest) of the EU Data Protection Basic Regulation (EU-DSGVO). Our legitimate interest is the optimization of our online offer and our web presence. Since the privacy of our visitors is particularly important to us, the IP address is anonymized at etracker as soon as possible and log-in or device IDs are converted into a unique key at etracker that is not assigned to a person. etracker does not use the data in any other way, merge it with other data, or pass it on to third parties.

You can object to the above data processing at any time. Your objection has no negative consequences for you. To object to the processing, simply click on the following button, you will be excluded from the statistical evaluation and your data will not be processed further.

In addition, you can activate the "Do Not Track" function in any modern browser, which informs every visited website that the storage of user data and the creation of user profiles is prohibited. If you have activated this function, you will be automatically excluded from processing on our website. Otherwise, clicking the button will set a cookie containing your objection. (Attention: We recommend the use of the "Do Not Track" function, otherwise you will have to re-submit your objection if you should ever delete your browser cookie data. In addition, the cookie has a limited validity of 50 years, which also means that you will have to revoke your objection after this period has expired.)

Further information on data protection at etracker can be found here.


The iTSM Group operates a fan page on the social media platform Facebook. Within the scope of using or visiting our Facebook fan page, your personal data will be processed by Facebook for statistical evaluations regarding our fan page - regardless of whether you have a Facebook account yourself. If you have an account and are logged in to it when you visit our fan page, Facebook may process more of your personal data.

If you have concerns regarding the processing of your personal data by Facebook, you should read the privacy policy before using our fan page and, if necessary, refrain from using our fan page:

Facebook Privacy Policy

Privacy policy of the Facebook fan page of iTSM Group

Use of cookies

Our website uses cookies to provide our services. Cookies are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage on your terminal device, do not contain viruses, trojans or other malware. Information is stored in the cookie that is related to the specific terminal device used. This does not mean, however, that we obtain direct knowledge of your identity.

Derzeit kommen folgende Cookies zum Einsatz:

Name: cookieDismissed
Expiration: one year after creation
Description: Is created when the information in the cookie banner is confirmed and prevents the banner from being displayed again.

Expiration: End of browser session, at the latest one year after creation
Description: Is created as soon as a user session is started. The cookie stores an automatically generated ID to identify and assign session data on the server.

Name: et_oi_v2
Expiration: 50 years after creation
Description: Will be created unless you use "Do Not Track" functionality of the browser and contradict the web analysis and optimization.

The use of cookies serves on the one hand to make the use of our offer more pleasant for you, on the other hand the use of cookies is indispensable to operate the website technically. The data processed by cookies is required for the above-mentioned purposes to protect our legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit. f) DSGVO.

Most browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a message always appears before a new cookie is created.

How you can manage cookies depends on the browser you use. In the following, you will receive (at the time of the creation of this data protection notice current) help for the most common browsers. If one of the links is no longer up to date, please contact the respective browser manufacturer for information on cookies.

To disable the use of third-party advertising cookies, you may also visit the NAI (Network Advertising Initiative, deactivation website.

Rights of the persons concerned

As soon as personal data is processed by you in accordance with the DSGVO, you are considered a data subject. Accordingly, you have the right:

  • pursuant to Art. 7 para. 3 DSGVO to revoke your consent granted once on the basis of Art. 6 para. 1 lit. a) DSGVO. As a result, data processing based on this consent may no longer be continued in the future;
  • to request information about your personal data processed by us in accordance with Art. 15 DSGVO. In particular, you may request information on the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right of correction, deletion, restriction of processing or opposition, the existence of a right of appeal, the origin of your data, if not collected by us, as well as the existence of automated decision making including profiling and, if applicable, meaningful information on the details of such data;
  • in accordance with Art. 16 DSGVO, to immediately demand the correction of incorrect or incomplete personal data stored by us;
  • pursuant to Art. 17 DSGVO to demand the deletion of your personal data stored with us, unless processing is necessary to exercise the right to freedom of expression and information, to fulfil a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
  • pursuant to Art. 18 DSGVO, to demand the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you refuse to delete it and we no longer require the data, but you require it for the assertion, exercise or defence of legal claims or you have lodged an objection to the processing pursuant to Art. 21 DSGVO;
  • in accordance with Art. 20 DSGVO, to receive your personal data that you have provided us with in a structured, common and machine-readable format or to request that it be transferred to another responsible party and
  • complain to a supervisory authority in accordance with Art. 77 DSGVO. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters. This is without prejudice to any other administrative or judicial remedy.

With the exception of the right of complaint according to Art. 77 DSGVO, you can exercise all rights by contacting our data protection officer. You will find the contact details at the beginning of this data protection notice.

Right of objection

If your personal data are processed on the basis of legitimate interests pursuant to Art. 6 Par. 1 S. 1 lit. f) DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, provided that there are reasons for doing so arising from your particular situation. This right also applies to profiling based on these provisions.

iTSM Group does not process the personal data concerning you any longer, unless it can prove compelling reasons for processing worthy of protection, which outweigh your interests, rights and freedoms, or the processing serves the assertion, exercise or defense of legal claims.
If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing, including profiling, insofar as it is related to such direct marketing.
If you object to processing for the purposes of direct marketing, the personal data concerning you will no longer be processed for those purposes.

If you wish to exercise your right of objection, an e-mail to our data protection officer is sufficient.

Data security

This website uses the widely used TLS (Transport Layer Security) encryption protocol within the website visit in conjunction with the highest possible encryption level supported by your browser. This encryption is used to protect the transmission of confidential content to the iTSM Group. You can recognize whether an individual page of our website is transmitted encrypted by the closed display of the (green) lock symbol in the status bar of your browser.

Changes to our privacy policy

The present data protection information is up-to-date and complies with the regulations of the EU Data Protection Basic Regulation (DSGVO) valid from 25.05.2018. In order to ensure that our data protection information always complies with the current legal requirements, we reserve the right to make changes at any time. This also applies in the event that the data protection information has to be adapted due to new or revised services, for example new services. The new data protection information will then take effect on your next visit to our website.