In our workshops, we support you in transferring theoretical frameworks and software know-how into the concrete everyday practice of your organisation.
Together with you, we develop solutions for the introduction, advise on the concrete design of processes and thus help to measurably improve service quality.
In our Customer Service Management Workshop, you will learn the core elements of Customer Service Management (roles, case handling, supporting platform functionalities) within one day.
The course also prepares participants without prior ServiceNow® knowledge for the handling of cases and shows you how to optimize your customer service from the request to the solution.
The ServiceNow® Reporting workshop is a two-day workshop that enables you to implement your own KPI's for ITSM processes in the form of reports and dashboards in ServiceNow®.
Here we will learn about the out-of-the-box functionality as well as some advanced features of reporting in ServiceNow® and how attractive reports can be customized and created according to your requirements.
During this one-day workshop, you will learn how to create a widget as well as tips and tricks for using the ServiceNow® Service Portal.
The main goal of this workshop is to enable you to create your own widgets. Furthermore, you will learn how the Contextual Search in combination with the Knowledge Base can strengthen the self-service.
Learn exactly what Asset and Configuration Items in ServiceNow are all about during this one-day workshop.
We will look at assets and CIs from a process perspective as well as from a technical perspective. Additionally, you will learn how assets and CIs can be related to each other.
With our ServiceNow® Workshop Scoped Applications you will learn in one day how to create Scoped Applications with the help of the Guided Application Creator and how to extend them with the ServiceNow Studio.
Thus, the workshop is perfectly suited to further deepen your knowledge from the ServiceNow Fundamentals or if you have already heard about Scoped Applications in another context.
With our ServiceNow® Scripting Workshop you will learn in two days the difference between client-side and server-side scripting, as well as their application areas.
Best practices such as 'customizations to out of the box scripting' will be discussed. All topics will be applied with a use case during this workshop.
Learn about the possibilities of ITIL®, PRINCE2® and DevOps for your organisation in our simulations together with your employees. In one or two-day seminars, you will learn the concepts and practices of project and IT service management with the help of an interactive game.
Our simulations are therefore perfectly suited to familiarise cross-departmental teams with methods and processes while having fun.