Digitalised workflows that effectively link people from your organisation across departmental boundaries. Processes and projects transparently mapped on a single platform, integrative and automatable, supplemented by state-of-the-art self-services - that is the core of the Enterprise Service Management Platform of ServiceNow®.
It offers points of contact for a wide range of organisational areas - including IT and customer service as well as, for example, the legal department, HR or crisis management. The modular structure of the SaaS platform makes flexible adaptation to the needs of the respective organisation possible.
With a wealth of experience in process and service management as well as with ServiceNow® projects in various stages, our certified consultants and developers are the right companions for consulting, implementation and operation of solutions based on ServiceNow®.
The Now Platform is a powerful tool for digitizing and partially automating processes and services. It has core capabilities that can be supplemented by additional modules with functionalities that meet the requirements of a wide range of situations and can be flexibly adapted. ServiceNow® differentiates between the modules in the areas of "IT workflows", "Employee workflows", "Customer workflows" and "Creator workflows".
"IT workflows" are aimed at business transformation with digital IT workflows and the modernization of operations via a central IT platform with solutions in ITSM, ITOM, ITAM, Strategic Portfolio Management (SPM), and security and risk management. The "Employee Workflows" in turn provide solutions in Service Delivery from HR, Workplace, Legal and Procurement while the "Customer Workflows" include solutions for Customer Service and Relation Management as well as Field Service Management. The "Creator Workflows", on the other hand, combine solutions for interfaces and the creation of individual applications.
For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.
All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.
Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.
A central portal providing information for employees, standardise the application process and document the necessary obligations to document.
Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.
Better align product development with corporate strategy and demands and make project management more efficient.
Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.
Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.
Mastering the transformation to Industry 4.0 in Operation Technology Management or simplifying spare parts management with AI.
Provide field staff with the right information at the right time and plan routes more effectively thanks to Field Service Management.
In Legal Operations Management we help legal departments unleash the power of automation for legal workflows.
ServiceNow® Managed Services as the basis for the digital service transformation of social economy enterprises and NGOs.
Reduce response times with a ServiceNow® software for crisis management through the use of automated workflows and better visibility.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance up to their operations and maintenance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.
With our services in the Application Management Service (AMS), we take care of the daily tasks in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
We support the integration of Now Certified Apps that complement and extend ServiceNow® or create individual solutions.
As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.
Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.
Webinar on Service Reporting in ServiceNow®
In our webinar on IT cost management, you will learn about brightfin - a native ServiceNow® application that helps you gain visibility and optimize ongoing costs and contracts for technologies, infrastructure and devices.
Learn more about the application of ServiceNow® in our webinars.
To ServiceNow® Webinars
ServiceNow® ITSM- oder CSM? Modulentscheidungen können sehr komplex sein. In seinem Blogbeitrag gibt Ihnen unser Experte Christian Seiberl Hinweise, welches Modul von ServiceNow® das passende für Ihre Anforderungen ist.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
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