ITIL® used to help us get our Apollo 13 mission to the moon. But getting a MarsLander® to Mars requires a higher level of service delivery capability. This is because there is a lot more software involved, such a mission has never been done before and there are complex new systems and the need to be able to respond quickly to unforeseen events. To manage service delivery effectively, we need to be more agile and lean. Not only do different team functions need to be aligned to ensure software, hardware and services are in sync. New requirements and changes also need to be managed quickly and delivered in a timely and secure manner. The term "agile service management" is therefore gaining in importance. Because in the MarsLander® mission, we need to be flexible as well as continuously improve our services and capabilities in small steps and learn from them to ensure continuous alignment with customer needs.
Your team's mission is clear: launch a rocket with the MarsLander® on board, take it to Mars and collect valuable data for universities and research centres. Your challenge is to support the mission centre and ensure that all mission objectives can be achieved. The Mission Director manages the Mission Centre and leads a team of flight operations, navigation and communications experts. These specialists manage the mission's flight plan in accordance with mission objectives and contractual agreements with customers and suppliers.
Simulation is a great way to awaken a new way of thinking within the IT organisation. It can help create dialogue and a better understanding of how staff can improve their own way of working towards an agile service management approach. And not as one big implementation project, but in small incremental steps and depending on their own motivations.
Participants do not need to have any formal prerequisites. This simulation is suitable for roles both inside and outside IT.
The simulation also helps IT Operations teams to take the next steps towards alignment with the DevOps philosophy and ITIL® Practitioner guidelines.