Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

MarsLander® – an ITIL® 4 Simulation

Your benefits

  • Trainer with many years of practical experience
  • Optimising service management using your organisation as an example
  • Training documents incl. the results achieved
  • Team building and creation of a common knowledge base

ITIL® used to help us get our Apollo 13 mission to the moon. But getting a MarsLander® to Mars requires a higher level of service delivery capability. This is because there is a lot more software involved, such a mission has never been done before and there are complex new systems and the need to be able to respond quickly to unforeseen events. To manage service delivery effectively, we need to be more agile and lean. Not only do different team functions need to be aligned to ensure software, hardware and services are in sync. New requirements and changes also need to be managed quickly and delivered in a timely and secure manner. The term "agile service management" is therefore gaining in importance. Because in the MarsLander® mission, we need to be flexible as well as continuously improve our services and capabilities in small steps and learn from them to ensure continuous alignment with customer needs.

Aim of the seminar

Your team's mission is clear: launch a rocket with the MarsLander® on board, take it to Mars and collect valuable data for universities and research centres. Your challenge is to support the mission centre and ensure that all mission objectives can be achieved. The Mission Director manages the Mission Centre and leads a team of flight operations, navigation and communications experts. These specialists manage the mission's flight plan in accordance with mission objectives and contractual agreements with customers and suppliers.

Simulation is a great way to awaken a new way of thinking within the IT organisation. It can help create dialogue and a better understanding of how staff can improve their own way of working towards an agile service management approach. And not as one big implementation project, but in small incremental steps and depending on their own motivations.

For whom is the training suitable?

Participants do not need to have any formal prerequisites. This simulation is suitable for roles both inside and outside IT.

  • Employees in IT (operations) teams
  • IT managers and team leaders
  • Development Teams
  • Business Roles
  • ITSM specialists

The simulation also helps IT Operations teams to take the next steps towards alignment with the DevOps philosophy and ITIL® Practitioner guidelines.

Get a quote for a workshop

You got any questions?

Cornelia Nitsch

Seminar Organisation

Via online live session to the certificate

ITIL® 4 Foundation Virtual Classroom Training from 650€

ITIL® 4 Foundation Virtual Classroom