As an Elite Partner of ServiceNow®, iTSM Group with its subsidiaries throughout Europe is one of the most distinguished houses for consulting and implementation of the Enterprise Service Management Platform of ServiceNow®.
We support our customers with a holistic approach on different levels: We offer strategic consulting at management, process and service level, develop the platform with our certified team of developers according to the requirements of your organisation and then ensure reliable operation.
Aiming for efficient digitalized workflows that effectively link people from your organization across departmental boundaries. Processes and projects that are transparently mapped on a single platform, integrative and automatable, supplemented by state-of-the-art self-services.
The iTSM process model supports and optimises the implementation process so that the set goals can be achieved in time, budget and quality.
At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.
This phase serves to analyse the content and describe all requirements in detail. This is where the solution design and development specifications come from.
Here, the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.
A structured review is carried out to optimise the conclusion of the project. The focus here is on "lessons learned" from the project and the transfer to operation.
Provide field staff with the right information at the right time and plan routes more effectively thanks to Field Service Management.
In Legal Operations Management we help legal departments unleash the power of automation for legal workflows.
ServiceNow® Managed Services as the basis for the digital service transformation of social economy enterprises and NGOs.
Reduce response times with a ServiceNow® software for crisis management through the use of automated workflows and better visibility.
ServiceNow® also offers dedicated solutions for the financial sector with the Financial Service Operations (FSO) module, which is tailored to applications for banks, insurance companies and asset managers.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
With the appearance of ChatGPT the question has also become evident whether an integration of ChatGPT in ServiceNow® is reasonable and possible. We provide an overview of references for technical setup in this article.
ServiceNow® ITSM- oder CSM? Modulentscheidungen können sehr komplex sein. In seinem Blogbeitrag gibt Ihnen unser Experte Christian Seiberl Hinweise, welches Modul von ServiceNow® das passende für Ihre Anforderungen ist.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
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