As an Elite Partner of ServiceNow®, iTSM Group with its subsidiaries throughout Europe is one of the most distinguished houses for consulting and implementation of the Enterprise Service Management Platform of ServiceNow®.
We support our customers with a holistic approach on different levels: We offer strategic consulting at management, process and service level, develop the platform with our certified team of developers according to the requirements of your organisation and then ensure reliable operation.
Aiming for efficient digitalized workflows that effectively link people from your organization across departmental boundaries. Processes and projects that are transparently mapped on a single platform, integrative and automatable, supplemented by state-of-the-art self-services.
The iTSM process model supports and optimises the implementation process so that the set goals can be achieved in time, budget and quality.
At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.
This phase serves to analyse the content and describe all requirements in detail. This is where the solution design and development specifications come from.
Here, the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.
A structured review is carried out to optimise the conclusion of the project. The focus here is on "lessons learned" from the project and the transfer to operation.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.