As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished implementers of the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach on different levels: We offer strategic consulting at management, process and service level, develop the platform with our certified team of developers according to the requirements of your organisation and then ensure reliable operation.
The goal is efficient digitalised workflows that effectively link people from their organisations across departmental boundaries, processes and projects that are transparently mapped on a single platform, integrative and automatable, complemented by state-of-the-art self-services.
The Now platform is a powerful tool for digitising and partially automating your processes and services. But the variety of possibilities also makes an introduction or expansion a difficult undertaking. Which processes can I map in ServiceNow® and how? Which modules and functionalities should I use? Which application possibilities do I have in different business areas? What are the infrastructure requirements?
A multitude of questions that we have already been able to answer in numerous projects to the greatest satisfaction of customers - from medium-sized companies to internationally operating corporations.
The iTSM process model supports and optimises the implementation process so that the set goals can be achieved in time, budget and quality.
At the beginning of the project, the foundations for successful implementation are laid. The aim is to define a common understanding of the project goals.
This phase serves to analyse the content and describe all requirements in detail. This is where the solution design and development specifications come from.
Here, the high-quality functions are created and tested together with the customers. The implementation follows an agile approach as far as possible.
A structured review is carried out to optimise the conclusion of the project. The focus here is on "lessons learned" from the project and the transfer to operation.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organisation, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.
All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.
Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.
A central portal providing information for employees, standardise the application process and document the necessary obligations to document.
Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.
Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.
Better align product development with corporate strategy and demands and make project management more efficient.
Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.
ServiceNow® as a Service is the ServiceNow® Managed Services Solution for small and medium-sized organisations such as SMEs or NGOs that want to get started quickly with the digital transformation of their services and processes. We take care of the set-up and configuration of the ServiceNow® environment, map your processes there and enable the tailoring to individual needs without long-term contractual commitment.
ServiceNow® and the iTSM Group - a forward-looking partnership
As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
The concentrated know-how of our specialised and certified solution architects, consultants and accredited trainers enables companies to optimise the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.
ServiceNow® ITSM or CSM? Module decisions can be very complex. In his blog post, our expert Christian Seiberl gives you advice on which ServiceNow® module is the right one for your requirements.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.
To help you focus on your core competencies and free up valuable internal resources, our experts take over the operation of ServiceNow or other service management platforms. The aim is to improve the quality and availability of services and thus user satisfaction. You also benefit from significantly improved scalability during short or medium-term load peaks.
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