With our ServiceNow Workshop Operation of ServiceNow you learn in one day what you need to know about the operation of your ServiceNow instance. The workshop focuses on planning, implementing and testing upgrades.
The workshop will also cover topics such as cloning an instance, working with the Automated Test Framework and helpful resources such as the Known Error Portal.
This makes the workshop ideal if you are planning or implementing an upgrade of your ServiceNow instance in your organization.
This workshop is ideal for participants who have already completed the ServiceNow Fundamentals Training, especially for:
Learn how to best prepare for an upgrade, execute it and test it afterwards.
Create test suites and test cases for your respective processes before the upgrade and let the system perform them after the upgrade.
How can I create a clone? Can I play back a clone?
What is the HI Portal? When are patches applied? How do I find the Known Error Portal?
You gain security for the upcoming upgrade and are optimally prepared.
You can create test plans in ServiceNow using the Automated Test Framework
You will learn how to clone your instance, in which situation it is worthwhile and what benefits you will get from it.
Our workshops are interactive and powered by Power Point - because this is the only way to ensure sustainable learning success. At the beginning of the workshop each of you will receive a ServiceNow instance. You use this instance already during the workshop to implement what you have learned.
09:00 to 17:00 o'clock
Lunch break 12:00 to 13:00
The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.