Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Enterprise Service Management Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® Foundations

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® Reporting

Your Benefits

Trainer:innen mit langjähriger Praxiserfahrung.

Available as online live session or classroom training

Best Practices aus vielen Kundenprojekten

Sprache: Englisch (Deutsch auf Anfrage)

from 1150 EUR plus VAT.

Price per participant

We are in the process of scheduling appointments, please contact us.

Please contact us for an individual arrangement or an inquiry for an in-house training.

In 2 days to a better ServiceNow Reporting

The workshop is a two-day workshop that allows you to implement your own KPI's for ITSM processes in the form of reports and dashboards in ServiceNow.

The workshop will enable you to understand both reporting and the basics of the Performance Analytics module architecture in ServiceNow. We will learn about both the out-of-the-box functionality and some advanced features of reporting in ServiceNow and learn how to customize and create attractive reports according to your requirements.

Who is the course suitable for?

This workshop is perfect for people who want to learn more about the report functionalities and performance analytics basics.

It is helpful for process owners / managers and others who are interested in tracking process performance through reporting.

  • IT-Management, Service-Manager
  • Responsible for the operation of IT services, IT process manager, service manager,
  • Especially suitable for IT employees in service processes

Skills from the ServiceNow ITSM Fundamentals training are ideally already available.

ServiceNow Trainings for your organisation - Inhouse

You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.

The content of the Reporting Workshops

Reporting

Learn about the different options available to you for creating and editing reports. The benefits of database views and data sources will also be discussed.

Dashboards

Learn how to create and customize dashboards. Use multiple tabs and incorporate reports and performance analytics into your dashboards.

Performance Analytics

Basic functionalities of the reporting extension: 'Performance Analytics'. Use Performance Analytics, for example, to create a trend based on existing data.

Our methods: Learning ServiceNow in a practical way

Our workshops are interactive and are powered by Power Point - because this is the only way to ensure sustainable learning success. For this reason, we will often work directly in a ServiceNow instance during these workshops to loosen up the learning content and at the same time simulate its application in practice.

Agenda

Day 1

09:00 to 17:00 o'clock

Lunch break from ~12:00 - 13:00

  • Introduction to the Report application
  • Deploy and share reports
  • Report adjustments, extensions of existing reports

Day 2

09:00 to 17:00 o'clock

Lunch break from ~12:00 - 13:00

  • Create dashboards, edit and extend existing dashboards
  • Advance Reporting
  • Performance Analytics

The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.

You got any questions?

Cornelia Nitsch

Seminar Organisation

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