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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 


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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.


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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ServiceNow® Reporting

Your Benefits

Coaches with many years of practical experience

Available as webinar or classroom training

Best Practices from many customer projects

Language: English (German on request)

1150 EUR plus VAT.

Price per participant

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04.11. - 05.11.2021
Bodenheim (Mainz)

Bodenheim (Mainz)

Zentrale iTSM Group
Uwe-Zeidler-Ring 12
55294 Bodenheim
Wir feiern mit Ihnen unser neues Firmengebäude! - Sie erhalten 15% Rabatt auf den Seminarlistenpreis (wird bei Rechnungsstellung abgezogen) - Bitte beachten: Teilnahme am Seminar erfordert einen 3G-Nachweis.

1150 EUR plus VAT.
04.11. - 05.11.2021
Virtual Classroom

Virtual Classroom

1150 EUR plus VAT.

In 2 days to a better ServiceNow Reporting

The workshop is a two-day workshop that allows you to implement your own KPI's for ITSM processes in the form of reports and dashboards in ServiceNow.

The workshop will enable you to understand both reporting and the basics of the Performance Analytics module architecture in ServiceNow. We will learn about both the out-of-the-box functionality and some advanced features of reporting in ServiceNow and learn how to customize and create attractive reports according to your requirements.

Who is the course suitable for?

This workshop is perfect for people who want to learn more about the report functionalities and performance analytics basics.

It is helpful for process owners / managers and others who are interested in tracking process performance through reporting.

  • IT-Management, Service-Manager
  • Responsible for the operation of IT services, IT process manager, service manager,
  • Especially suitable for IT employees in service processes

Skills from the ServiceNow ITSM Fundamentals training are ideally already available.

The content of the Reporting Workshops


Learn about the different options available to you for creating and editing reports. The benefits of database views and data sources will also be discussed.


Learn how to create and customize dashboards. Use multiple tabs and incorporate reports and performance analytics into your dashboards.

Performance Analytics

Basic functionalities of the reporting extension: 'Performance Analytics'. Use Performance Analytics, for example, to create a trend based on existing data.

Our methods: Learning ServiceNow in a practical way

Our workshops are interactive and are powered by Power Point - because this is the only way to ensure sustainable learning success. For this reason, we will often work directly in a ServiceNow instance during these workshops to loosen up the learning content and at the same time simulate its application in practice.


Day 1

09:00 to 17:00 o'clock

Lunch break from ~12:00 - 13:00

  • Introduction to the Report application
  • Deploy and share reports
  • Report adjustments, extensions of existing reports

Day 2

09:00 to 17:00 o'clock

Lunch break from ~12:00 - 13:00

  • Create dashboards, edit and extend existing dashboards
  • Advance Reporting
  • Performance Analytics