Cross-functional workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self-services - this is what we offer our customers with the implementation or customization of their enterprise service management platform.
In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or risk management - our teams of certified and experienced developers and consultants quickly lead to measurable benefits without losing sight of your individual challenges.
We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way for you. With our services, we enable your organization to streamline and accelerate services to ensure the greatest possible innovation thrust.
In service management consulting, we support you at the strategic level in setting up or expanding your service management platform and dovetailing it with various specialist departments.
Our experts work with you to analyze your service processes, streamline and accelerate them, and identify additional potential for digitalization and process automation.
Our large number of certified developers, architects and consultants are the right team for the implementation and integration of various platforms for Enterprise Service Management.
As an accredited training house, we train your employees in the use of tools and common methods and standards in our training courses for IT service management and project management.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state of the art self services - this is the core of the ServiceNow® Enterprise Service Management.
In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems, accelerate innovation, increase agility and boost productivity.
The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organization possible.
For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.
All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.
Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.
A central portal providing information for employees, standardise the application process and document the necessary obligations to document.
Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.
Better align product development with corporate strategy and demands and make project management more efficient.
Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.
Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.
Learn more about solutions in Service Transformation in our webinars.
To our webinars
DevOps is a way of working that is becoming increasingly important in service management. It is used in many areas in which software development and IT infrastructure play an important role. In this post, we'll explain the basics of DevOps and show you why it's so important for businesses.
Many companies face the challenge of increasing the business value of their IT. Value Stream Mapping (VSM) can support this by capturing and analyzing processes in their entirety. A bird's eye view of the value stream brings value creation and customer benefits into focus, which can lead to optimization and more efficient IT processes.
With the right system integration, field service management can be more automated. In this way, standardised processes ensure an improvement in the transparency and performance of the field service, which benefits both the customer and the company.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
ITSM Consulting GmbH
Telefon: +49 6135 9334 0
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX
Trusted Quality NL B.V.
7071 BV Ulft
Telefon: +49 6135 9334 0
Softpoint Trusted Quality GmbH
Linzer Straße 16e
Telefon: +43 732 794479 0
Trusted Quality Switzerland GmbH
Telefon: +41 44 567 61 00
iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Telefon: +40 (744) 180499
Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ