Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Trainings and certifications

Trainings for IT Service Management and Project Management

In our trainings and workshops we educate you and your colleagues on software and frameworks in the field of IT service management and project management and certify according to official standards.

All this in open training courses or in-house training exclusively for your organisation - as classroom training, online training, virtual classrooms or blended learning.


In our ServiceNow® training courses, our experienced trainers show you how you can use the software to optimise the work processes of your organisation in various departments.

As an elite partner of ServiceNow® for the implementation and training of ServiceNow®, we provide you with all the necessary skills.


In our ITIL® training courses, we train you and your employees in various training formats for the use of the framework for IT service management.

In both the older ITIL® v3 or ITIL® 4, you can complete various certification courses for the official PeopleCert® certification.


In our PRINCE2® training courses, you will learn the framework for successful project management from trainers with practical experience.

You can also be tested and receive your PeopleCert® certificate of the international project management standard.

Our Accreditations

Inhouse trainings

Trainings for your organization

You would like to deepen knowledge of project and IT service management within your company? Our trainers also support you exclusively for your company or institutionand conduct the training and certificationat your site, at a location of your choice or online.

On request, we will put together a tailor-made offerfor the training of your employees.

How can we assist you?

Cornelia Nitsch

Seminar Organisation

ServiceNow® Career Accelerator

To prepare job seekers for the job as a ServiceNow® Consultant, Developer or User, our partnership in the ServiceNow® Career Accelerator offers the opportunity to gain qualifications and become a ServiceNow® Associate & Certified Professional. Individuals registered as job seekers can participate in the program through an education voucher from the German Federal Employment Agency and gain access to technical and language training, industry-recognized certifications, and an internship with iTSM Group.

Infos zu ServiceNow® Accelerator