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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings and certifications

Trainings for IT Service Management and Project Management

In our trainings and workshops, experienced trainers educate you and your colleagues on software and frameworks in the area of IT service management and project management and certify according to official standards.

All this in open trainings or in-house trainings exclusively for your organization - as classroom trainings, online trainings, virtual classrooms or blended learnings. Although our training courses are held in German as standard, we also offer our trainings in English on request. Don´t hesitate to contact us for further details

ServiceNow®

ServiceNow® is a provider of cloud-based Software-as-a-Service (SaaS) for Enterprise Service Management. In our ServiceNow workshops you and your employees gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®.

Whether you work in the areas of IT, security, human resources or customer service or want to create custom applications - as an authorized training partner of ServiceNow® we will guide you to a safe use of the tool.

ITIL®

IT Infrastructure Library (ITIL®) is a globally recognized framework for implementing IT service management.

In our ITIL® trainings, our accredited and experienced trainers prepare you and your colleagues in various training formats - online and on-site - for the use of the framework.

Thus you are optimally prepared for the PeopleCert® certification exam you will take during the courses.

PRINCE2®

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

Our Accreditations

How can we assist you?

Christine Ludwig

Account Managerin