With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.


No positive corporate development without digitisation. Thus, the impact dimensions of the digitisation are at the same time the presently relevant corporate impact dimensions.

Our Management Team

The iTSM Consulting GmbH as parent company of the soundly growing iTSM Group, was founded in the year 2000. The group of companies is one of the established business consultancies, which supports national and international customers on all levels in orienting their organisation in a performance-optimising manner and measuring and efficiently controlling their corporate and IT processes in accordance with clear quality criteria.

The control of the iTSM Group, including its associated companies takes place at various levels.

The iTSM Group Leadership Board

The Leadership Board, under the chairmanship of Mr. Siegfried Riedel, CEO, is responsible for the strategical orientation and further development of the group of companies. The decisional focus lies above all on the strategical portfolio expansion, the development of a high-value partner network, the valorisation of new business areas, as well as the successful implementation of the iTSM Group strategy.

Besides Siegfried Riedel, the iTSM Group Leadership Board includes Sebastian Biebl, Christian Rauch, Thomas Röhr as well as Tom Flipse.

Siegfried Riedel - Chief Executive Officer

Since the year 2000, the founder and majority share holder, Siegfried Riedel, has been responsible for the strategical orientation of the itSM Group. As Chief Executive Officer of the group, he is significantly shaping the continual and sustainable growth of the group, together with the iTSM Group Leadership Board.

After his Business education as wholesale and export businessman and as organisation programmer, Siegfried Riedel was employed between 1987 and 2001 in a leading mortgage bank. Lastly, as a senior director, he was responsible for the decentralised systems and user support worldwide. His focus already resided at that time on the introduction of IT Service Management processes and the implementation of complex technical projects in the ITSM environment.

The Leadership Team

Sebastian Biebl

VP Services & Advisory

Christian Rauch

VP Transformation Consulting Services

Tom Flipse

VP Capability Management

iTSM Group Board Structure

The control of the operative and tactical business within the group falls to a series of group-wide responsible boards. With different emphases and under the participation of the respective responsible persons from the individual companies, these boards control the operative business in the most important business areas. The respective chairmanship is held in this context by elected members of the iTSM Group Leadership Board.

Responsibilities within the Companies

In the participating companies, the respective managers, as well as the heads of the individual Business Units are responsible for the daily service providing for our customers. In addition, the competence for the further development of the respective service portfolio, as well as ensuring a high service quality in our projects and the achievement of an Excellence in the respective consulting approaches, services and products also falls to the Business Unit Heads.

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.


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