Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 


No positive corporate development without digitisation. Thus, the impact dimensions of the digitisation are at the same time the presently relevant corporate impact dimensions.

Our Management Team

The iTSM Consulting GmbH as parent company of the soundly growing iTSM Group, was founded in the year 2000. The group of companies is one of the established business consultancies, which supports national and international customers on all levels in orienting their organisation in a performance-optimising manner and measuring and efficiently controlling their corporate and IT processes in accordance with clear quality criteria.

The control of the iTSM Group, including its associated companies takes place at various levels.

The iTSM Group Leadership Board

The Leadership Board, under the chairmanship of Mr. Siegfried Riedel, CEO, is responsible for the strategical orientation and further development of the group of companies. The decisional focus lies above all on the strategical portfolio expansion, the development of a high-value partner network, the valorisation of new business areas, as well as the successful implementation of the iTSM Group strategy.

Besides Siegfried Riedel, the iTSM Group Leadership Board includes Sebastian Biebl, Christian Rauch as well as Tom Flipse.

Siegfried Riedel - Chief Executive Officer

Since the year 2000, the founder and majority share holder, Siegfried Riedel, has been responsible for the strategical orientation of the itSM Group. As Chief Executive Officer of the group, he is significantly shaping the continual and sustainable growth of the group, together with the iTSM Group Leadership Board.

After his Business education as wholesale and export businessman and as organisation programmer, Siegfried Riedel was employed between 1987 and 2001 in a leading mortgage bank. Lastly, as a senior director, he was responsible for the decentralised systems and user support worldwide. His focus already resided at that time on the introduction of IT Service Management processes and the implementation of complex technical projects in the ITSM environment.

The Leadership Team

Sebastian Biebl

VP Services & Advisory

Christian Rauch

VP Transformation Consulting Services

Tom Flipse

VP Capability Management

iTSM Group Board Structure

The control of the operative and tactical business within the group falls to a series of group-wide responsible boards. With different emphases and under the participation of the respective responsible persons from the individual companies, these boards control the operative business in the most important business areas. The respective chairmanship is held in this context by elected members of the iTSM Group Leadership Board.

Responsibilities within the Companies

In the participating companies, the respective managers, as well as the heads of the individual Business Units are responsible for the daily service providing for our customers. In addition, the competence for the further development of the respective service portfolio, as well as ensuring a high service quality in our projects and the achievement of an Excellence in the respective consulting approaches, services and products also falls to the Business Unit Heads.

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.


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