Management

The iTSM Consulting GmbH as parent company of the soundly growing iTSM Group, was founded in the year 2000. The group of companies is one of the established business consultancies, which supports national and international customers on all levels in orienting their organisation in a performance-optimising manner and measuring and efficiently controlling their corporate and IT processes in accordance with clear quality criteria.

The control of the iTSM Group, including its associated companies takes place at various levels.

The Leadership Board, under the chairmanship of Mr. Siegfried Riedel, CEO, is responsible for the strategical orientation and further development of the group of companies. The decisional focus lies above all on the strategical portfolio expansion, the development of a high-value partner network, the valorisation of new business areas, as well as the successful implementation of the iTSM Group strategy.

Besides Siegfried Riedel, the iTSM Group Leadership Board includes Sebastian Biebl, Christian Rauch as well as Tom Flipse.

Since the year 2000, the founder and majority share holder, Siegfried Riedel, has been responsible for the strategical orientation of the itSM Group. As Chief Executive Officer of the group, he is significantly shaping the continual and sustainable growth of the group, together with the iTSM Group Leadership Board.

After his Business education as wholesale and export businessman and as organisation programmer, Siegfried Riedel was employed between 1987 and 2001 in a leading mortgage bank. Lastly, as a senior director, he was responsible for the decentralised systems and user support worldwide. His focus already resided at that time on the introduction of IT Service Management processes and the implementation of complex technical projects in the ITSM environment.

The control of the operative and tactical business within the group falls to a series of group-wide responsible boards. With different emphases and under the participation of the respective responsible persons from the individual companies, these boards control the operative business in the most important business areas. The respective chairmanship is held in this context by elected members of the iTSM Group Leadership Board.

In the participating companies, the respective managers, as well as the heads of the individual Business Units are responsible for the daily service providing for our customers. In addition, the competence for the further development of the respective service portfolio, as well as ensuring a high service quality in our projects and the achievement of an Excellence in the respective consulting approaches, services and products also falls to the Business Unit Heads.