Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Digital Transformation

Consulting and support for digital processes in companies and public institutions


Digital processes - consulting and implementation for companies and public institutions

We are pushing the door to digital technologies and innovations even wider to improve business models and interaction with customers and citizens. Digitized processes that effectively link people and information, transparent workflows that generate usable data from various sources - these are some of the goals in the digital transformation for our customers.

For both companies and public institutions, comprehensive digital transformation opens up new opportunities and at the same time confronts them with enormous challenges. With certified consultants and developers, we are a holistic partner and implementer at your side - from comprehensive consulting to implementation and operation of a corresponding platform. In doing so, we offer a great deal of project experience from a wide range of industries - both for medium-sized companies and corporations, as well as for institutions in public life and administration. 

Leveraging the digital transformation

Industry & Manufacturing

Mastering the transformation to Industry 4.0 in Operation Technology Management or simplifying spare parts management with AI.

Cost management

AI-supported handling of contracts for devices, cloud and other infrastructure in a central portal - digital transformation meets technology expense management.

Field service

Thanks to Field Service Management, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.

Human Ressource Management

In HR Management, provide information for employees via a central portal, standardize applications and document the verification requirements.

Social enterprises and NGOs

ServiceNow® Managed Services as the basis for the digital service transformation of social enterprises and NGOs.

Crisis management

Reduce response times with a software for crisis management through the use of automated workflows and better visibility.

Legal Operations Management

With digitization in legal operations management, legal departments can leverage automation for legal workflows.

Digitalization of the administration

With our experience in the digitalization of administration, we support public authorities and public institutions in their digital transformation.

This is how we support you:

Enterprise Service Management

We support you in the digitization and networking of relevant business processes and services as well as the more efficient integration of your employees via an enterprise service management platform. 

To Enterprise Service Management

Process digitalization

Based on the analysis of your business processes, we support you in their digitization and automation on the basis of various platforms. This potential is not just limited to tasks and events, but also affects decisions with the help of DMN (Decision Model and Notation).

Digitalization of business processes

Agile transformation

Make your business more adaptible and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

To agile transformation

Application Management Service

With our services in the Application Management Service (AMS), we take care of the daily tasks in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.

To Application Management Services

Digital transformation with ServiceNow®

Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self-services - this is the core of the Enterprise Service Management Platform from ServiceNow®.

In various deployment scenarios, whether in IT or Customer Service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems. Accelerate innovation, increase agility and boost productivity.

The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organization possible.

About our ServiceNow® services

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.


iTSM Knowledge

Our articles on digital transformation

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ