As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished consulting firms for the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach on different levels: We offer strategic consulting at management, process and service level, develop the platform with our certified team of developers according to the requirements of your organisation and then ensure reliable operation.
The goal is efficient digitalised workflows that effectively link people from their organisations across departmental boundaries, processes and projects that are transparently mapped on a single platform, integrative and automatable, complemented by state-of-the-art self-services.
The Now platform is a powerful tool for digitising and partially automating your processes and services. But the variety of possibilities also makes an introduction or expansion a difficult undertaking. Which processes can I map in ServiceNow® and how? Which modules and functionalities should I use? Which application possibilities do I have in different business areas? What are the infrastructure requirements?
A multitude of questions that we have already been able to answer in numerous projects to the greatest satisfaction of customers - from medium-sized companies to internationally operating corporations.
The Now platform has core capabilities that can be extended by further modules with functionalities. These extending modules overlap in certain functions and make their selection difficult.
We support you in selecting the right modules for you and the licences to be procured.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
We support the integration of Now Certified Apps that complement and extend ServiceNow® or create individual solutions.
For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.
All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.
Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.
A central portal providing information for employees, standardise the application process and document the necessary obligations to document.
Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.
Better align product development with corporate strategy and demands and make project management more efficient.
Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.
Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.
Provide field staff with the right information at the right time and plan routes more effectively thanks to Field Service Management.
ServiceNow® Managed Services as the basis for the digital service transformation of social economy enterprises and NGOs.
Reduce response times with a ServiceNow® software for crisis management through the use of automated workflows and better visibility.
ServiceNow® also offers dedicated solutions for the financial sector with the Financial Service Operations (FSO) module, which is tailored to applications for banks, insurance companies and asset managers.
With the appearance of ChatGPT the question has also become evident whether an integration of ChatGPT in ServiceNow® is reasonable and possible. We provide an overview of references for technical setup in this article.
ServiceNow® ITSM- oder CSM? Modulentscheidungen können sehr komplex sein. In seinem Blogbeitrag gibt Ihnen unser Experte Christian Seiberl Hinweise, welches Modul von ServiceNow® das passende für Ihre Anforderungen ist.
The Professional Package from ServiceNow® holds several useful features that can take the work of support and their operations to a new level. Popular beacons like chatbot, Natural Language Understanding (NLU) and Performance Analytics are just a fraction of the package's scope.
As one of the leading consulting firms for digital transformation in Enterprise Service Management, the iTSM Group is using a new approach to further develop Customer Relationship Management into a holistic view of the customer. To achieve this goal, iTSM Group supports its customers on the basis of the ServiceNow® platform in the integration of legacy systems such as Salesforce or SAP with end2end service-enabled systems in order to map a complete customer lifecycle on a uniform platform.
Together with the legal innovation startup smartvokat we established a joint venture for legal operations solutions based on ServiceNow®. The solution is aimed at legal and compliance departments looking for an end-to-end, efficient, transparent, legally compliant and scalable digital platform for all legal, compliance-related and regulatory processes.