Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation HR Management Software
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.


Getting the Now Platform right for your organisation

ServiceNow® Consulting - from acquisition to deployment

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished consulting firms for the Enterprise Service Management Platform of ServiceNow® in Europe.

We support our customers with a holistic approach on different levels: We offer strategic consulting at management, process and service level, develop the platform with our certified team of developers according to the requirements of your organisation and then ensure reliable operation.

The goal is efficient digitalised workflows that effectively link people from their organisations across departmental boundaries, processes and projects that are transparently mapped on a single platform, integrative and automatable, complemented by state-of-the-art self-services.

ServiceNow® - Extensive and complex

The Now platform is a powerful tool for digitising and partially automating your processes and services. But the variety of possibilities also makes an introduction or expansion a difficult undertaking. Which processes can I map in ServiceNow® and how? Which modules and functionalities should I use? Which application possibilities do I have in different business areas? What are the infrastructure requirements?

A multitude of questions that we have already been able to answer in numerous projects to the greatest satisfaction of customers - from medium-sized companies to internationally operating corporations. 

From our ServiceNow® consulting services

Select modules and licences

The Now platform has core capabilities that can be extended by further modules with functionalities. These extending modules overlap in certain functions and make their selection difficult.

We support you in selecting the right modules for you and the licences to be procured. 

Service Process Optimization

Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.

On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.

To process consulting


ServiceNow® UX Design

We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.

To ServiceNow® User Experience

ServiceNow® Apps

We support the integration of Now Certified Apps that complement and extend ServiceNow® or create individual solutions.

Solution examples from the ServiceNow® portfolio

Customer Service Experience

For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.

To Customer Service Management

(IT) expense management

All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.

To Technology Expense Management

IT Operations Management

Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.

To IT Operations Management

Human Ressource Management

A central portal providing information for employees, standardise the application process and document the necessary obligations to document.

To HR Management

IT Service Management

Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.

To IT Service Management (ITSM)

Portfolio Management

Better align product development with corporate strategy and demands and make project management more efficient.

To Project Portfolio Management

Governance, Risk and Compliance

Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.

To Governance, Risk and Compliance

(IT) Security Operations

Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.

To Security Operations

ServiceNow® application possibilities by industry and sector

Industry & Manufacturing

Mastering the transformation to Industry 4.0 in Operation Technology Management or simplifying spare parts management with AI.

Field service

Provide field staff with the right information at the right time and plan routes more effectively thanks to Field Service Management

Legal departments

In Legal Operations Management, we help legal departments unleash the power of automation for legal workflows or directly implement and integrate ServiceNow® Legal Services Delivery for your organisation. 

Social economy

ServiceNow® Managed Services as the basis for the digital service transformation of social economy enterprises and NGOs.


Crisis management

Reduce response times with a ServiceNow® software for crisis management through the use of automated workflows and better visibility.


ServiceNow® also offers dedicated solutions for the financial sector with the Financial Service Operations (FSO) module, which is tailored to applications for banks, insurance companies and asset managers.

Impulses for using ServiceNow®

Learn more about the application of ServiceNow® in our webinars.


To ServiceNow® Webinars

ServiceNow® News

How can we support you?

Your contact

Claude Baumann

Head of Group Sales

Our ServiceNow® partners