As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands and Romania is one of the most distinguished consulting firms for the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach on different levels: We offer strategic consulting at management, process and service level, develop the platform with our certified team of developers according to the requirements of your organisation and then ensure reliable operation.
The goal is efficient digitalised workflows that effectively link people from their organisations across departmental boundaries, processes and projects that are transparently mapped on a single platform, integrative and automatable, complemented by state-of-the-art self-services.
ServiceNow® ITSM helps deliver high-quality IT services and support to employees so that IT teams can properly support business users.
ServiceNow® ITOM with Artificial Intelligence for IT Operations (AIOps) enables proactive IT operations, high-performance business services and transparency
ServiceNow® ITAM automates the entire lifecycle of software licenses, hardware assets and the cloud. Optimize investments in technology assets and gain transparency at every stage of the asset lifecycle.
SPM enables business agility by tracking investments, projects, portfolios and resources across the organization. Ensuring close alignment with objectives to achieve maximum value
Customer Service Management enables your customers to interact mobile, efficiently and 24/7 with "AI"-supported self-services and provides your service agents with all relevant information centrally.
In Field Service Management, we support you in offering your customers transparent and standardized services on site. Efficient planning of field service assignments has a positive impact on key KPIs and your employees have direct access to the data and service processes they need.
With ServiceNow® Legal Service Delivery, we help legal departments unleash the power of automation for legal workflows and master the digitalization of their legal operations.
ServiceNow® HRSD provides a consistent employee experience while improving productivity. The Employee Service Center provides your employees with an optimal experience in a single, modern and cross-channel portal.
Business Continuity Management via ServiceNow® reduces the downtime of business processes and ensures that regular operations can be restored as quickly as possible.
ServiceNow® Integrated Risk Management provides you with transparency about current risks, enabling the organisation to react quickly and in a targeted manner.
Security incidents are reported manually or automatically in real time. Workflows are used to assign corresponding tasks to your responsible persons. This ensures that security incidents are processed quickly and damage is kept to a minimum.
Your security operations team receives the information and plans needed to deal with threats in your context. Risk-based and in real time to prevent imminent risks from occurring.
The Now platform has core capabilities that can be extended by further modules with functionalities. These extending modules overlap in certain functions and make their selection difficult.
We support you in selecting the right modules for you and the licences to be procured.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.
As an accredited training house, we train your employees in the use of ServiceNow® as well as common methods and standards in IT service management and project management.
Whether practical workshops, classroom training or digital learning formats - we provide targeted training right up to certification.
We support the user experience design of the platform and thus increase the acceptance and use of your service portal - for more satisfaction and efficiency in the company.
With our ServiceNow® First Touch training, you will get to know ServiceNow® ITSM using a practical example and learn how you can organize your IT service management and its processes with ServiceNow® and implement them in accordance with ITIL®.
The focus of the course is on the practical implementation of a story under the guidance of our trainers, who have extensive ITIL® experience and know ServiceNow® inside out. This makes you the right person to map even complex processes in ServiceNow®.
Learn more about the application of ServiceNow® in our webinars.
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