The Live Online Session for the Foundation Certificate for ITIL® 4
Your Benefits
With online PeopleCert® certification
Shipment of the training material in advance to your desired address
Virtual Classroom Training live
Prüfungssprache: Englisch
850 EUR plus VAT.
Price per participant. Plus examination fee for PeopleCert® certification of 325 EUR (plus VAT) including original literature as e-book
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Date | Location | Price | |
---|---|---|---|
14.09. - 16.09.2022 | Virtual Classroom Virtual Classroom
Online Live Session mit Trainer:in | 850 EUR plus VAT. | |
14.12. - 16.12.2022 | Virtual Classroom Virtual Classroom
Online Live Session mit Trainer:in | 850 EUR plus VAT. | |
08.03. - 10.03.2023 | Virtual Classroom Virtual Classroom
Online Live Session mit Trainer:in | 850 EUR plus VAT. | |
21.06. - 23.06.2023 | Virtual Classroom Virtual Classroom
Online Live Session mit Trainer:in | 850 EUR plus VAT. |
With the new ITIL® 4 Foundation training, you will learn all the topics of the framework in detail in two days and lay the foundation for training as an ITIL® Managing Professional and/or Strategic Leader.
No matter how much previous knowledge you have of IT management: During the training, our trainers will teach you all the content required by AXELOS (official accreditor of ITIL®) and prepare you perfectly for the official PeopleCert® certification.
You can take the exam for the certificate online after the seminar and receive your personal certificate of the globally recognised standard for service management.
Learn how customers perceive the IT organisation as a service relationship today and what criteria are used to assess it. What does the customer need to contribute in co-value creation, what is IT Service Management and how it could be implemented.
To support a holistic approach to service management, ITIL defines four dimensions that together are critical to creating effective and efficient value for customers and other stakeholders.
The ITIL® SVS describes how all components and activities of the business work together as a system to enable value creation. How do we break down silos? How do we become more agile?
These 6 activities represent the steps a company takes in creating value. Each activity contributes to the value chain by transforming specific inputs into outputs.
In ITIL®, a management practice is a set of organisational resources designed to perform work or achieve a goal.
You take the certification exam online proctored on the PeopleCert® platform at a time of your choosing. You have 60 minutes (75 minutes if English is not your first language) to answer 40 questions. You need 26 (65%) correct answers to pass the exam.
You will receive your provisional result immediately after the exam. After successful completion of the exam, you will receive your personal international ITIL® Foundation Certificate in IT Service Management as an e-certificate in your personal account at PeopleCert® within 48 hours. This entitles you to participate in the ITIL® 4 Managing Professional courses, which will take you further along the path to the title of ITIL® Managing Professional / ITIL® Master.
Please plan about 2 hours of self-study on the seminar days to prepare for the exam.
09:00 h till 18:15 h
The key concepts of service management and ITIL® 4
09:00 h until 18:15 h
Introduction to ITIL® practices part 1
09:00 h until 13:15 h
Practical Transfer Part 2
13:15 until 16:00
Exam preparation
The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.
Would you like to introduce or deepen ITIL® knowledge in your company together with your colleagues? Our trainers can also support you on-site or in virtual classroom training and carry out the training and certification with you in your company or at a location of your choice.
On request, we will put together a tailor-made offerfor the training of your employees - simply contact us via our contact form.
Seminar Organisation