The Live Online Session for the Foundation Certificate for ITIL® 4
With online PeopleCert® certification
Shipment of the training material in advance to your desired address
Virtual Classroom Training live
Exam language: English
990 EUR plus VAT.
Price per participant. Plus examination fee for PeopleCert® certification of 415 EUR (plus VAT) including original literature as e-book.
With the new ITIL® 4 Foundation training, you will learn all the topics of the framework in detail in three days and lay the foundation for training as an ITIL® Managing Professional and/or Strategic Leader.
No matter how much previous knowledge you have of IT management: During the training, our trainers will teach you all the content required by AXELOS (official accreditor of ITIL®) and prepare you perfectly for the official PeopleCert® certification.
You can take the exam for the certificate online after the seminar and receive your personal certificate of the globally recognised standard for service management.
Learn how customers perceive the IT organisation as a service relationship today and what criteria are used to assess it. What does the customer need to contribute in co-value creation, what is IT Service Management and how it could be implemented.
To support a holistic approach to service management, ITIL defines four dimensions that together are critical to creating effective and efficient value for customers and other stakeholders.
The ITIL® SVS describes how all components and activities of the business work together as a system to enable value creation. How do we break down silos? How do we become more agile?
These 6 activities represent the steps a company takes in creating value. Each activity contributes to the value chain by transforming specific inputs into outputs.
In ITIL®, a management practice is a set of organisational resources designed to perform work or achieve a goal.
Upon completion of the training, you will fulfill the necessary requirements to take the PeopleCert® certification.
You will have 60 minutes to answer the 40 multiple-choice questions (75 minutes if German is not your native language). You need 26 (55%) correct answers to pass the exam. You will receive the preliminary result immediately after the exam. After successful completion of the exam, you will receive your personal international ITIL® 4 Foundation Certificate in IT Service Management as an e-certificate in your personal account at PeopleCert® within 48 hours. This entitles you to participate in the ITIL® 4 Managing Professional courses, which will take you further along the path to the title of ITIL® Managing Professional / ITIL® Master. This is not an open-book exam, so relying on textbooks is not allowed here.
We take care of the application for the exam for you against an exam fee, which we charge in full to the certification institute PeopleCert®. The acquisition of the exam is now bindingly bound to the seminar by AXELOS - the official accreditor of ITIL®.
You take the certification exam online proctored on the PeopleCert® platform at a time of your choosing (24/7/365). Certified examiners accompany your exam via webcam. The questions are answered on a web interface. The voucher is valid for 12 months after the end of the seminar. We strongly recommend that you take the exam soon after the seminar.
For more information on the technical requirements for taking the exam, visit the PeopleCert® website. At the bottom of the page you can download instructions in any language. We recommend testing the environment (Exam Shield) in advance.
Participants of a classroom training take the exam together in the seminar room on the last day of the seminar under the supervision of the trainer. The exam is handwritten.
The new continuing education program - Continuing Professional Development Program - from PeopleCert® is designed to help you stay successful in the competitive job market. To keep your expertise up to date, renewal of your Global Best Practice certifications is a component of the program. Here, all Global Best Practice certifications must be recertified within 3 years of the original award date.
You can find more information in your PeopleCert® account.
09:00 h till 18:15 h
The key concepts of service management and ITIL® 4
09:00 h until 18:15 h
Introduction to ITIL® practices part 1
09:00 h until 13:15 h
Practical Transfer Part 2
13:15 until 16:00
The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.
Would you like to introduce or deepen ITIL® knowledge in your company together with your colleagues? Our trainers can also support you on-site or in virtual classroom training and carry out the training and certification with you in your company or at a location of your choice.
On request, we will put together a tailor-made offerfor the training of your employees - simply contact us via our contact form.