With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Plus - Virtual Classroom (EN)

The Live Online Session for the Foundation Certificate for ITIL® 4

Your Benefits

With online PeopleCert® certification

Shipment of the training material in advance to your desired address

Virtual Classroom Training live

Prüfungssprache: Englisch

850 EUR plus VAT.

Price per participant. Plus examination fee for PeopleCert® certification of 325 EUR (plus VAT) including original literature as e-book

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14.09. - 16.09.2022
Virtual Classroom

Virtual Classroom

Online Live Session mit Trainer:in
>> das Seminar kann ggf. hybrid stattfinden

850 EUR plus VAT.
14.12. - 16.12.2022
Virtual Classroom

Virtual Classroom

Online Live Session mit Trainer:in
>> das Seminar kann ggf. hybrid stattfinden

850 EUR plus VAT.
08.03. - 10.03.2023
Virtual Classroom

Virtual Classroom

Online Live Session mit Trainer:in
>> das Seminar kann ggf. hybrid stattfinden

850 EUR plus VAT.
21.06. - 23.06.2023
Virtual Classroom

Virtual Classroom

Online Live Session mit Trainer:in
>> das Seminar kann ggf. hybrid stattfinden

850 EUR plus VAT.

In 2 days to the basic certification of the new ITIL® standard

With the new ITIL® 4 Foundation training, you will learn all the topics of the framework in detail in two days and lay the foundation for training as an ITIL® Managing Professional and/or Strategic Leader.

No matter how much previous knowledge you have of IT management: During the training, our trainers will teach you all the content required by AXELOS (official accreditor of ITIL®) and prepare you perfectly for the official PeopleCert® certification.

You can take the exam for the certificate online after the seminar and receive your personal certificate of the globally recognised standard for service management.

The contents of the ITIL® 4 Foundation

Introduction to IT Service Management

Learn how customers perceive the IT organisation as a service relationship today and what criteria are used to assess it. What does the customer need to contribute in co-value creation, what is IT Service Management and how it could be implemented.

The 4 dimensions of service management

To support a holistic approach to service management, ITIL defines four dimensions that together are critical to creating effective and efficient value for customers and other stakeholders.

The Service Value System according to ITIL®

The ITIL® SVS describes how all components and activities of the business work together as a system to enable value creation. How do we break down silos? How do we become more agile?

The Value Chain activities

These 6 activities represent the steps a company takes in creating value. Each activity contributes to the value chain by transforming specific inputs into outputs.

Practices and roles

In ITIL®, a management practice is a set of organisational resources designed to perform work or achieve a goal.

Testing and certification

You take the certification exam online proctored on the PeopleCert® platform at a time of your choosing. You have 60 minutes (75 minutes if English is not your first language) to answer 40 questions. You need 26 (65%) correct answers to pass the exam.

You will receive your provisional result immediately after the exam. After successful completion of the exam, you will receive your personal international ITIL® Foundation Certificate in IT Service Management as an e-certificate in your personal account at PeopleCert® within 48 hours. This entitles you to participate in the ITIL® 4 Managing Professional courses, which will take you further along the path to the title of ITIL® Managing Professional / ITIL® Master.

Please plan about 2 hours of self-study on the seminar days to prepare for the exam.


Day 1

09:00 h till 18:15 h

The key concepts of service management and ITIL® 4

Day 2

09:00 h until 18:15 h

Introduction to ITIL® practices part 1

Day 3

09:00 h until 13:15 h

Practical Transfer Part 2

13:15 until 16:00

Exam preparation

The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.

ITIL® as Inhouse Training

Would you like to introduce or deepen ITIL® knowledge in your company together with your colleagues? Our trainers can also support you on-site or in virtual classroom training and carry out the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailor-made offerfor the training of your employees - simply contact us via our contact form.

You got any questions?

Cornelia Nitsch

Seminar Organisation