Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

Our partners

Thanks to our large partner network, we always find the right solution for our customers. Here you can get to know our cooperation partners and find the iTSM Group's partner material.

Our partners

Get to know our competence-oriented and continuously growing network of high-performance providers from the IT market, with whom we work together to flexibly develop added-value solutions for our customers.

iTSM Group partner material

For our cooperation partners, we provide image and text material about our company here. If you require further image material or a different file format, please contact with your request. 

Here you get to know our partners:


ServiceNow® is THE Enterprise Cloud company. ServiceNow® modifies the corporate IT by automating and standardising business processes. Companies use the ServiceNow® platform in order to bundle their IT into a single system, lower the operational costs and increase the efficiency. Moreover, the users benefit from the expandable platform, in order to create their own applications for the automation, which are tailored precisely to their needs.


brightfin is a software provider of Technology Expense Management solutions on the ServiceNow® platform. The software extends ServiceNow® to manage mobile, voice, data and cloud assets, as well as their costs and associated services.

In 2019, brightfin's predecessor brand MobiChord and its product were highlighted in Gartner's 2019 TEM Market Guide and is the only vendor mentioned that has native integration with the ServiceNow® platform. With its solution, brightfin now serves enterprise customers and managed service providers around the world.

Clear Skye

Clear Skye is the only identity security and governance solution built natively on the ServiceNow® Now platform. The application reshapes enterprise identity and risk management by providing organisations with better identity control and further bridging the gap between business and IT in their familiar user interface.


Partium is the leading enterprise part search solution and helps technicians, maintenance staff and end users find spare parts quickly, easily and reliably. Partium makes spare part management a breeze and speeds up processes in maintenance, repair, field service management, aftersales and customer service.

Einar & Partners

Einar & Partners is known in the industry as an expert in ServiceNow® ITOM & AIOps, providing strategic advice, analysis and consulting in the areas of IT Operations, AIOps and Cloud technologies. 


ONEiO Cloud Oy is a Finnish SaaS company that develops and delivers the next generation of iPaaS designed specifically for enterprise application users and business service providers. ONEiO iPaaS enables effortless and simple integration without specific integration expertise and eliminates the issues associated with traditional integration deployment, maintenance and reliability.

Scaled Agile Inc.

Scaled Agile, Inc. is the provider of SAFe®, the world's leading framework for business agility. Through training and certification across a global partner network, Scaled Agile helps organisations build agility into their culture so they can quickly identify and deliver customer value, seize new opportunities and improve business outcomes.


Iugitas makes companies or organisations fit and resilient, especially in emergency and crisis situations. The focus is on identifying risks and vulnerabilities to prevent emergency situations. You do not need paper tigers. Therefore, it is important to us that created documents are not only certifiable, but above all practically applicable.

Iugitas advises on the introduction and implementation of suitable precautionary measures. Through the practical experience of our team of experts and demanding training courses, we create everyday confidence in your actions.


MultiBel is a SaaS company and has been offering its customers an automatic alerting system for over 25 years, which alerts a group of people quickly, easily and reliably in the event of incidents, disasters, disturbances and crises. Another focus is on crisis communication; a common picture of the situation helps to master the crisis, limits consequential damage and ensures continuity.

best practice consulting AG

With its special industry knowledge and technology expertise, best practice consulting AG accompanies customers in the public sector, the utilities sector and the financial sector on their way to digitalisation and the cloud. As an IT consultancy, it can look back on more than 20 years of intensive cooperation with renowned customers.

TÜV Rheinland Akademie GmbH

The TÜV Rheinland Akademie GmbH delivers further education and certifications for IT users, professionals and experts and is specialised in complex further education concepts, as well as professional and result-oriented realisation of trainings by utilising classical and modern learning methods. It has successfully established itself for more than 27 years on the market and is the leading authorised partner of the manufacturers Microsoft, Oracle, Citrix, Novell, IBM, HP and many more.


The ExperTeach company for network competence mbH has been providing for more than 20 years services in the IT&C sector. The company, with its main office in Dietzenbach, near Frankfurt, focuses on consulting and individual know-how transfer services for IT experts in the sectors of network technology and telecommunications.


EXIN, Examination Institute for Information Science, is a global and independent provider of high-value and holistic IT training programmes. EXIN grants worldwide accreditations to training companies for the ISO/IEC 20000, ISO/IEC 27000, ITIL®, MOF, ASL, BiSL, TMap® and SCP trainings.

Fast Lane GmbH

Fast Lane GmbH is a leading company for challenging IT projects, which contain both consulting, as well as qualification programmes with comprehensive service features. The training portfolio contains, besides various own trainings, the Routing & Switching, Design and Service Provider courses from Cisco. These are completed by special trainings in the areas of Ciso Unified Communications & Video, Data Centre & Virtualisation, Security and Wireless. In the Data Centre environment, Fast Lane additionally offers the original trainings from NetApp, Symantec and VMware.


APMG accredits training providers and consulting services for a wide palette of professional certification programmes.


With more than 86.000 know-how carriers in more than 160 countries of the world, ISACA® is the worldwide interests association and the worldwide leading provider of further education and certifications in the areas of Correctness and Security of IT systems, IT Governance, as well as IT Risk & Compliance Management.


Acuroc GmbH

For more than 25, the internationally active Acuroc GmbH counsels medium-sized companies and the large scale industry in the implementation of Operation and Project Management processes, as well as in all subject areas of the IT Governance like Request, Project, Portfolio and Service Management or Data Protection. Likewise, the focus lies on the support of the digital transformation in all dimensions.

xiv-consult GmbH

The long lasting experience of the employees of xiv-consult GmbH reaches across the entire spectrum of Information Protection, Management of Information Security and also its application in different branches. For more than 15 years, they have been actively participating in the shaping of the international standards for Information Security and have significantly contributed to the standards in the IT Security as co-editors of the ISO.

VACE Group

VACE - Value Added Consulting & Engineering - is a leading Austrian technology and personnel consulting company with a worldwide network. The VACE Group supports its customers in the areas of digitalization, human resources, plant engineering and construction and in international projects. The portfolio is unique. For more than 30 years, VACE has been cultivating strategic partnerships in the fields of personnel consulting and engineering services. Through technology consulting such as IT security, IT services and compliance, customers and partners are supported even more efficiently so that they can concentrate on their core competencies.


Material of the iTSM Group as downloads

How can we support you?

Claude Baumann

Head of Group Sales