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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Our Partners

Thanks to our large partner network, we always find the correct solution for our customers. Our network and our partnerships are continually being expanded.

A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers.

Here you get to know our partners:

ServiceNow®

ServiceNow® is THE Enterprise Cloud company. ServiceNow® modifies the corporate IT by automating and standardising business processes. Companies use the ServiceNow® platform in order to bundle their IT into a single system, lower the operational costs and increase the efficiency. Moreover, the users benefit from the expandable platform, in order to create their own applications for the automation, which are tailored precisely to their needs.

Odysseus Group

Odysseus is a Dutch company and one of our partners for technology-supported portfolio management and IT business management solutions. 

The specialized team provides consulting, technical support and training services and helps organizations to move from reporting on the past to planning the future of their portfolio management.

PeopleCert

PeopleCert is a worldwide leader in the certification industry and delivers exams in more than 125 countries each year.

Einar & Partners

Einar & Partners is known in the industry as an expert in ServiceNow® ITOM & AIOps, providing strategic advice, analysis and consulting in the areas of IT Operations, AIOps and Cloud technologies. 

ONEiO

ONEiO Cloud Oy is a Finnish SaaS company that develops and delivers the next generation of iPaaS designed specifically for enterprise application users and business service providers. ONEiO iPaaS enables effortless and simple integration without specific integration expertise and eliminates the issues associated with traditional integration deployment, maintenance and reliability.

MobiChord

MobiChord is a software provider of Technology Expense Management solutions on the ServiceNow® platform. The software extends the ServiceNow® platform for managing mobile, voice & data and cloud assets, expenses and services. This helps enterprises and organizations gain full visibility into their technology management. With its solution, MobiChord serves enterprise customers and managed service providers around the world.

TÜV Rheinland Akademie GmbH

The TÜV Rheinland Akademie GmbH delivers further education and certifications for IT users, professionals and experts and is specialised in complex further education concepts, as well as professional and result-oriented realisation of trainings by utilising classical and modern learning methods. It has successfully established itself for more than 27 years on the market and is the leading authorised partner of the manufacturers Microsoft, Oracle, Citrix, Novell, IBM, HP and many more.

ExperTeach

The ExperTeach company for network competence mbH has been providing for more than 20 years services in the IT&C sector. The company, with its main office in Dietzenbach, near Frankfurt, focuses on consulting and individual know-how transfer services for IT experts in the sectors of network technology and telecommunications.

EXIN

EXIN, Examination Institute for Information Science, is a global and independent provider of high-value and holistic IT training programmes. EXIN grants worldwide accreditations to training companies for the ISO/IEC 20000, ISO/IEC 27000, ITIL®, MOF, ASL, BiSL, TMap® and SCP trainings.

Fast Lane GmbH

Fast Lane GmbH is a leading company for challenging IT projects, which contain both consulting, as well as qualification programmes with comprehensive service features. The training portfolio contains, besides various own trainings, the Routing & Switching, Design and Service Provider courses from Cisco. These are completed by special trainings in the areas of Ciso Unified Communications & Video, Data Centre & Virtualisation, Security and Wireless. In the Data Centre environment, Fast Lane additionally offers the original trainings from NetApp, Symantec and VMware.

APMG

APMG accredits training providers and consulting services for a wide palette of professional certification programmes.

ISACA®

With more than 86.000 know-how carriers in more than 160 countries of the world, ISACA® is the worldwide interests association and the worldwide leading provider of further education and certifications in the areas of Correctness and Security of IT systems, IT Governance, as well as IT Risk & Compliance Management.

 

Acuroc GmbH

For more than 25, the internationally active Acuroc GmbH counsels medium-sized companies and the large scale industry in the implementation of Operation and Project Management processes, as well as in all subject areas of the IT Governance like Request, Project, Portfolio and Service Management or Data Protection. Likewise, the focus lies on the support of the digital transformation in all dimensions.

xiv-consult GmbH

The long lasting experience of the employees of xiv-consult GmbH reaches across the entire spectrum of Information Protection, Management of Information Security and also its application in different branches. For more than 15 years, they have been actively participating in the shaping of the international standards for Information Security and have significantly contributed to the standards in the IT Security as co-editors of the ISO.

H&D Training und Consulting GmbH

The H&D Training und Consulting GmbH operates as an independent subsidiary of the Hönigsberg & Düvel Datentechnik GmbH. H&D is offering since 1996 the continual qualification of key competences. We work as a broad training provider from the region for the region. Our topics include Office applications, IT systems, as well as interdisciplinary staff development. Additionally, we provide counselling regarding strategical seminary concepts and also provide support for the complete organisation. Take advantage of our experience too – just as more than 3000 participants do each year.

VACE Group

VACE - Value Added Consulting & Engineering - is a leading Austrian technology and personnel consulting company with a worldwide network. The VACE Group supports its customers in the areas of digitalization, human resources, plant engineering and construction and in international projects. The portfolio is unique. For more than 30 years, VACE has been cultivating strategic partnerships in the fields of personnel consulting and engineering services. Through technology consulting such as IT security, IT services and compliance, customers and partners are supported even more efficiently so that they can concentrate on their core competencies.