With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Our Partners

Thanks to our large partner network, we always find the right solution for our customers. Here you can get to know our cooperation partners and find the iTSM Group's partner material.

Our partners

Get to know our competence-oriented and continuously growing network of high-performance providers from the IT market, with whom we work together to flexibly develop added-value solutions for our customers.

iTSM Group partner material

For our cooperation partners, we provide image and text material about our company here. If you require further image material or a different file format, please contact marketing@itsmgroup.de with your request. 

Here you get to know our partners:


ServiceNow® is THE Enterprise Cloud company. ServiceNow® modifies the corporate IT by automating and standardising business processes. Companies use the ServiceNow® platform in order to bundle their IT into a single system, lower the operational costs and increase the efficiency. Moreover, the users benefit from the expandable platform, in order to create their own applications for the automation, which are tailored precisely to their needs.


brightfin is a software provider of Technology Expense Management solutions on the ServiceNow® platform. The software extends ServiceNow® to manage mobile, voice, data and cloud assets, as well as their costs and associated services.

In 2019, brightfin's predecessor brand MobiChord and its product were highlighted in Gartner's 2019 TEM Market Guide and is the only vendor mentioned that has native integration with the ServiceNow® platform. With its solution, brightfin now serves enterprise customers and managed service providers around the world.

Clear Skye

Clear Skye is the only identity security and governance solution built natively on the ServiceNow® Now platform. The application reshapes enterprise identity and risk management by providing organisations with better identity control and further bridging the gap between business and IT in their familiar user interface.


Partium is the leading enterprise part search solution and helps technicians, maintenance staff and end users find spare parts quickly, easily and reliably. Partium makes finding parts a breeze and speeds up processes in maintenance, repair, field service management, aftersales and customer service.

Einar & Partners

Einar & Partners is known in the industry as an expert in ServiceNow® ITOM & AIOps, providing strategic advice, analysis and consulting in the areas of IT Operations, AIOps and Cloud technologies. 


ONEiO Cloud Oy is a Finnish SaaS company that develops and delivers the next generation of iPaaS designed specifically for enterprise application users and business service providers. ONEiO iPaaS enables effortless and simple integration without specific integration expertise and eliminates the issues associated with traditional integration deployment, maintenance and reliability.


PeopleCert is a worldwide leader in the certification industry and delivers exams in more than 125 countries each year.

Scaled Agile Inc.

Scaled Agile, Inc. is the provider of SAFe®, the world's leading framework for business agility. Through training and certification across a global partner network, Scaled Agile helps organisations build agility into their culture so they can quickly identify and deliver customer value, seize new opportunities and improve business outcomes.


Iugitas makes companies or organisations fit and resilient, especially in emergency and crisis situations. The focus is on identifying risks and vulnerabilities to prevent emergency situations. You do not need paper tigers. Therefore, it is important to us that created documents are not only certifiable, but above all practically applicable.

Iugitas advises on the introduction and implementation of suitable precautionary measures. Through the practical experience of our team of experts and demanding training courses, we create everyday confidence in your actions.


MultiBel is a SaaS company and has been offering its customers an automatic alerting system for over 25 years, which alerts a group of people quickly, easily and reliably in the event of incidents, disasters, disturbances and crises. Another focus is on crisis communication; a common picture of the situation helps to master the crisis, limits consequential damage and ensures continuity.

best practice consulting AG

With its special industry knowledge and technology expertise, best practice consulting AG accompanies customers in the public sector, the utilities sector and the financial sector on their way to digitalisation and the cloud. As an IT consultancy, it can look back on more than 20 years of intensive cooperation with renowned customers.

TÜV Rheinland Akademie GmbH

The TÜV Rheinland Akademie GmbH delivers further education and certifications for IT users, professionals and experts and is specialised in complex further education concepts, as well as professional and result-oriented realisation of trainings by utilising classical and modern learning methods. It has successfully established itself for more than 27 years on the market and is the leading authorised partner of the manufacturers Microsoft, Oracle, Citrix, Novell, IBM, HP and many more.


The ExperTeach company for network competence mbH has been providing for more than 20 years services in the IT&C sector. The company, with its main office in Dietzenbach, near Frankfurt, focuses on consulting and individual know-how transfer services for IT experts in the sectors of network technology and telecommunications.


EXIN, Examination Institute for Information Science, is a global and independent provider of high-value and holistic IT training programmes. EXIN grants worldwide accreditations to training companies for the ISO/IEC 20000, ISO/IEC 27000, ITIL®, MOF, ASL, BiSL, TMap® and SCP trainings.

Fast Lane GmbH

Fast Lane GmbH is a leading company for challenging IT projects, which contain both consulting, as well as qualification programmes with comprehensive service features. The training portfolio contains, besides various own trainings, the Routing & Switching, Design and Service Provider courses from Cisco. These are completed by special trainings in the areas of Ciso Unified Communications & Video, Data Centre & Virtualisation, Security and Wireless. In the Data Centre environment, Fast Lane additionally offers the original trainings from NetApp, Symantec and VMware.


APMG accredits training providers and consulting services for a wide palette of professional certification programmes.


With more than 86.000 know-how carriers in more than 160 countries of the world, ISACA® is the worldwide interests association and the worldwide leading provider of further education and certifications in the areas of Correctness and Security of IT systems, IT Governance, as well as IT Risk & Compliance Management.


Acuroc GmbH

For more than 25, the internationally active Acuroc GmbH counsels medium-sized companies and the large scale industry in the implementation of Operation and Project Management processes, as well as in all subject areas of the IT Governance like Request, Project, Portfolio and Service Management or Data Protection. Likewise, the focus lies on the support of the digital transformation in all dimensions.

xiv-consult GmbH

The long lasting experience of the employees of xiv-consult GmbH reaches across the entire spectrum of Information Protection, Management of Information Security and also its application in different branches. For more than 15 years, they have been actively participating in the shaping of the international standards for Information Security and have significantly contributed to the standards in the IT Security as co-editors of the ISO.

H&D Training und Consulting GmbH

The H&D Training und Consulting GmbH operates as an independent subsidiary of the Hönigsberg & Düvel Datentechnik GmbH. H&D is offering since 1996 the continual qualification of key competences. We work as a broad training provider from the region for the region. Our topics include Office applications, IT systems, as well as interdisciplinary staff development. Additionally, we provide counselling regarding strategical seminary concepts and also provide support for the complete organisation. Take advantage of our experience too – just as more than 3000 participants do each year.

VACE Group

VACE - Value Added Consulting & Engineering - is a leading Austrian technology and personnel consulting company with a worldwide network. The VACE Group supports its customers in the areas of digitalization, human resources, plant engineering and construction and in international projects. The portfolio is unique. For more than 30 years, VACE has been cultivating strategic partnerships in the fields of personnel consulting and engineering services. Through technology consulting such as IT security, IT services and compliance, customers and partners are supported even more efficiently so that they can concentrate on their core competencies.


Material of the iTSM Group as downloads

How can we support you?

Claude Baumann

Head of Group Sales