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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Our Partners

Thanks to our large partner network, we always find the correct solution for our customers. Our network and our partnerships are continually being expanded.

A network oriented towards competence and continually growing, with powerful suppliers from the IT market, puts us in the position of flexibly developing added-value solutions for our customers.

Here you get to know our partners:


ServiceNow is THE Enterprise Cloud company. ServiceNow modifies the corporate IT by automating and standardising business processes. Companies use the ServiceNow platform in order to bundle their IT into a single system, lower the operational costs and increase the efficiency. Moreover, the users benefit from the expandable platform, in order to create their own applications for the automation, which are tailored precisely to their needs.


Nuvolo revolutionizes enterprise asset management with innovations on ServiceNow, the world's leading enterprise cloud platform. The company's vision is to be the world's leading provider of cloud-based EAM, based on a culture of innovation and a tireless commitment to customer service. Fully optimized for growing mobile workforce worldwide, Nuvolo delivers a simple, intuitive and easy-to-use online and offline mobile experience. Nuvolo was privately held and founded in 2013 and is headquartered in Paramus, N.J., with offices in the U.S. and internationally in London and Pune, India.

Odysseus Group

Odysseus is a Dutch company and one of our partners for technology-supported portfolio management and IT business management solutions. 

The specialized team provides consulting, technical support and training services and helps organizations to move from reporting on the past to planning the future of their portfolio management.


PeopleCert is a worldwide leader in the certification industry and delivers exams in more than 125 countries each year.


ONEiO Cloud Oy is a Finnish SaaS company that develops and delivers the next generation of iPaaS designed specifically for enterprise application users and business service providers. ONEiO iPaaS enables effortless and simple integration without specific integration expertise and eliminates the issues associated with traditional integration deployment, maintenance and reliability.


DARZ is a Digital Evolution Provider. As a global platform for IT and technology innovation, the company acts as a Full IT service provider, disposing of its own high-security data centre while marketing modular services in the field of Public and Private Cloud, as well as Colocation at the same time. As the first company, DARZ has developed a truly Hybrid Cloud and is thus the decisive driver for the concept of the Multi Cloud Sourcing. DARZ offers its customers and partners Leading Edge infrastructures, services and know-how with the highest quality and security, in order to master current and future digital challenges and to gain competitive advantages.

TÜV Rheinland Akademie GmbH

The TÜV Rheinland Akademie GmbH delivers further education and certifications for IT users, professionals and experts and is specialised in complex further education concepts, as well as professional and result-oriented realisation of trainings by utilising classical and modern learning methods. It has successfully established itself for more than 27 years on the market and is the leading authorised partner of the manufacturers Microsoft, Oracle, Citrix, Novell, IBM, HP and many more.


The ExperTeach company for network competence mbH has been providing for more than 20 years services in the IT&C sector. The company, with its main office in Dietzenbach, near Frankfurt, focuses on consulting and individual know-how transfer services for IT experts in the sectors of network technology and telecommunications.

itSMF Deutschland e.V.

As an independent and non-commercial association, itSMF Deutschland e.V. has the overarching goal of developing and disseminating the current insights and methods in the field of IT Service Management. itSMF Deutschland e.V. offers, from companies for companies, a platform for the exchange of information and experience. This includes in particular the continual improvement and further development of the ITIL® de-facto standard, as well as the cooperation in the creation of foundations in the sector of certification, further education and qualification measures for the professional education in the area of IT Service Management.


EXIN, Examination Institute for Information Science, is a global and independent provider of high-value and holistic IT training programmes. EXIN grants worldwide accreditations to training companies for the ISO/IEC 20000, ISO/IEC 27000, ITIL®, MOF, ASL, BiSL, TMap® and SCP trainings.

Fast Lane GmbH

Fast Lane GmbH is a leading company for challenging IT projects, which contain both consulting, as well as qualification programmes with comprehensive service features. The training portfolio contains, besides various own trainings, the Routing & Switching, Design and Service Provider courses from Cisco. These are completed by special trainings in the areas of Ciso Unified Communications & Video, Data Centre & Virtualisation, Security and Wireless. In the Data Centre environment, Fast Lane additionally offers the original trainings from NetApp, Symantec and VMware.


APMG accredits training providers and consulting services for a wide palette of professional certification programmes.


With more than 86.000 know-how carriers in more than 160 countries of the world, ISACA® is the worldwide interests association and the worldwide leading provider of further education and certifications in the areas of Correctness and Security of IT systems, IT Governance, as well as IT Risk & Compliance Management.


Acuroc GmbH

For more than 25, the internationally active Acuroc GmbH counsels medium-sized companies and the large scale industry in the implementation of Operation and Project Management processes, as well as in all subject areas of the IT Governance like Request, Project, Portfolio and Service Management or Data Protection. Likewise, the focus lies on the support of the digital transformation in all dimensions.

xiv-consult GmbH

The long lasting experience of the employees of xiv-consult GmbH reaches across the entire spectrum of Information Protection, Management of Information Security and also its application in different branches. For more than 15 years, they have been actively participating in the shaping of the international standards for Information Security and have significantly contributed to the standards in the IT Security as co-editors of the ISO.

Executive Mediation GmbH

Approaching intrinsic conflicts of executives anew every day requires a high degree of understanding of your own personality, the company structure, the people in the milieu and not least methodical skill at the professional level. The Executive Mediation GmbH dedicates itself to these conflicts and offers for them target-oriented solutions and procedure models. Seminars and consulting or coaching services thus create the foundation for better decisions “Better Choices” 

H&D Training und Consulting GmbH

The H&D Training und Consulting GmbH operates as an independent subsidiary of the Hönigsberg & Düvel Datentechnik GmbH. H&D is offering since 1996 the continual qualification of key competences. We work as a broad training provider from the region for the region. Our topics include Office applications, IT systems, as well as interdisciplinary staff development. Additionally, we provide counselling regarding strategical seminary concepts and also provide support for the complete organisation. Take advantage of our experience too – just as more than 3000 participants do each year.

aretas GmbH

Attractive service is a decisive advantage against the competition. The aretas Service Compass helps better understanding the customer and significantly improving the service. Aretas assists in the structuring of an innovative service offer and in the planning of dependable and economic services. The talents and capabilities of people are recognised, perfectly employed and developed. The result is a living Service Culture Because there is one thing that all services have in common: They are made by people for people.

SYSback AG

Innovative system solutions for IT infrastructure and IT Service Management
The SYSback AG was founded in 2002 and ever since stands for innovative system solutions around your IT infrastructure and your IT Service Management. In collaboration with famous manufacturers, we deliver market-leading products and solutions to medium-sized and large customers for the corporate IT.