Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Agile transformation

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

Mastering a disruptive market environment through agile transformation

With digitalisation rapidly evolving, most companies find themselves in a confusing and fast-moving market environment. Areas of corporate value streams and market dominance long thought to be "safe" are being challenged by companies that come to the market with a fresh outlook and are characterised by little bureaucracy, an innovative spirit, an uncompromising customer focus and a distinct ability to adapt. This makes the ability to recognise changing customer needs and market situations and to react flexibly to them a profit and survival factor.

The necessary transformation to an agile organisation should not be driven by IT or implemented by individual departments alone. The agile transformation always touches the core business and thus affects the entire organisation. From the strategic to the operational business units, value creation should be the defining element.

To shape this change, the iTSM Group is the ideal companion: with our expertise in agile transformations of companies and organisations from a wide range of sectors, we support you at all levels to master the change holistically.

Adapted to your organisational needs, we validate and develop your value streams with you and support you methodically in the further definition of your products - for example in design thinking workshops. We discuss with you necessary and sensible organisational changes as well as conducive framework conditions and prerequisites for an agile transformation. In doing so, we draw on a broad set of tools, such as Objectives & Key Results (OKR) for the alignment of teams, seminars, trainings and workshops for employees with a view to agile frameworks and organisational models such as Scrum, Kanban and Scaling Agile, for example SAFe®.

Targeted improvements through agile transformation


The business-related value streams become transparent in their entirety and more comprehensible in their characteristics and effects. Creation processes are compared and brought into congruence.


Continuous identification of improvement potentials, target-oriented prioritisation as well as an immediate understanding of their contribution to the strategic direction.

Starting point

Incremental product creation, transparent end-to-end implementation of agile scaled processes and their ongoing adaptation are the starting points for optimising the fields of action.

We can support you in these areas

Agile IT Service Management

In Agile IT Service Management, we support you in the optimal alignment of your organisational structure and processes and digitise and automate common tasks in service management - using agile or hybrid methods.

To Agile IT Service Management

Agile Demand Management

Better aligning requirements and strategic initiatives with the corporate strategy and integrating them into operational work, thus making project work more efficient overall: This is what Demand, Project & Portfolio Management is all about for us.

To Demand, Project & Portfolio Management



Through our experienced and DevOps-certified specialists, we offer a specific and proven method to dovetail development and operations teams across the entire lifecycle of a software product and to align processes accordingly.

Scaling Agile

Our SAFe® Programme Consultants (SPC) are certified to implement SAFe® or similar scaled agile methods according to your company's specifics and bring experience and knowledge in the value streams of many industries. We also offer expertise in integrating ITSM or DevOps processes.

To Scaling Agile

Trainings for Agile Methods

In our training courses, experienced trainers educate you and your colleagues on agile methods in IT service management and project management and certify you according to official standards - online or on-site in our training centres or in your organisation.



The iTSM Group as your partner for the agile transformation of your organization


Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used.


As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools.


Our experts and consultants are certified according to a number of standards such as DevOps, Scrum, SAFe® and ITIL®.


The iTSM Group as SAI Partner

Certified Scaled Agile Expertise

As a Bronze Partner of SAI - the Scaled Agile Institute - iTSM Group is the ideal companion for the agile transformation of organizations with different backgrounds and sizes. Our SAFe® Program Consultants (SPCs) are not only highly trained in the content, but also experienced in dealing with the individual steps and procedures for implementing the agile transformation.

Our articles on agile transformation

Your contact person

Christian Rauch

VP Transformation Consulting Services

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ