Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

ITIL® Training & Certification

Our ITIL® training courses prepare and certify you online and on site for the use of the methodology in IT service management.


To the trainings
PeopleCert® Akkreditiertungsbadge für die iTSM Group

ITIL® Information

ITIL® is the most widely used set of methods for IT service management worldwide. The current version - ITIL® 4 - is divided into various courses, some of which build on each other. Here you can find more information on ITIL® and the individual certification options.

ITIL® Foundation trainings

We offer foundation training for the new ITIL® 4 Foundation. The courses are available in different variants - online or on-site. Here you can find the different ITIL® Foundation training courses we offer.

ITIL® as an Inhouse Training

With our in-house trainings, we support the development of ITIL® competences specifically for your organisation.

In online live sessions or on-site at a location of your choice, we bring your employees to certification.

Our recommendation for ITIL®




ITIL® 4 Foundation Plus

No matter whether you already have knowledge of ITIL® v3 or are new to the topic of service management: The 3-day ITIL® 4 Foundation course lays the foundation for the new ITIL® version with numerous practical examples, all topics of the latest AXELOS syllabus and intensive exam preparation for certification.

ITIL® Online Trainings



ITIL® Foundation Online Trainings

In the ITIL® 4 Foundation training cours, you will be introduced to the content with the help of case studies and quiz and chapter questions - all you need is a computer or tablet with a stable internet connection.

You will also receive an exam voucher that entitles you to take PeopleCert®'s online certifications - so you can also get your official certificate right away in an online exam.

ITIL® 4 Foundation Online

In our ITIL® 4 Foundation Online Training, you also lay the foundation for training as an ITIL® Managing Professional or Strategic Leader - but in the comfort of your computer.

In 6 modules that build on each other, our training teaches you all the content required by AXELOS (official accreditor of ITIL®) and prepares you perfectly for the official PeopleCert® certification, which you can also take online afterwards.

Various training formats

On site

On-site presence training - either at one of our training centres across Germany or at your organisation's premises.

Online trainings

Pure web-based training in a browser app - learn whenever and wherever you want, only an internet connection is needed.

Virtual Classroom

The trainings as an online live session with trainers paired with the high-quality training materials of the on-site trainings.

You got any questions?

Daniel Nitsch

Head of Sales People Enablement