Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Challenge of Egypt™ (Classic & Agile)

Your benefits

  • Interactive consolidation of PRINCE2® or Scrum
  • Team building for classic or agile project organisations
  • Trainer with many years of practical experience
  • Optimising project management using your organisation as an example

Via project simulation to project management - classic or agile

With our Challenge of Egypt™ simulation workshop, you and your employees will learn how to deal with project management methods in a playful way. We offer the simulation workshop in two different versions: "Classic" based on PRINCE2® or "Agile" based on Scrum. Using the example of pyramid building, you will learn how common project management situations can be countered. Thus, the simulation is ideally suited to combine the creation of a common knowledge transfer with team building aspects.

In the course of several game rounds, the interactive workshop teaches the most important aspects of methodical project management and simulates the construction process of a pyramid. Participants take on different roles and learn to use common project control tools and to manage events and risks in order to lead the project to its goal. Success becomes visible in the simulation: the pyramid is really built (albeit somewhat smaller than in Egypt).

Scenario - Classic

We are in ancient Egypt. The Pharaoh asked the Chairman of the Steering Committee to build a pyramid to secure his journey to the afterlife. This is essential for his eternal existence. The steering committee assigns a project leader and a project team to carry out the project. The team has to deal with all kinds of events and setbacks to keep the project within scope, quality, budget and time.

This requires managing work packages, managing risks, managing tolerances and all the other best practices and processes of project management. But be prepared. Pharaoh comes with different issues and has different ideas that may affect the project.

Scenario - Agile

We are in ancient Egypt. The pharaoh wants to secure his life after death and meets with the high priest. There is a workshop with a team of experts (architects, risk experts, quarry experts, Nile experts and construction workers), they interview the Pharaoh and create a list of products.

Based on this, the team will decide which products they can develop in the first sprints and work through them step by step. Even if the Pharaoh's requirements change, the team will treat all products according to the AGILE principles.

Most of the agile training focuses on theory and only some small exercises. Managing Agile projects means managing the dynamics. It requires interactions with all project stakeholders. The roles of traditional project management roles are changing. There needs to be more teamwork, communication and integration.

For whom is the training suitable?


Project managers, project teams, team leaders, managers of all levels


Project managers, project teams, team leaders, managers of all levels as well as product owners, scrum masters, dev. teams

Die Ziele der Simulationsvarianten

Aims - Classic

The simulation is tailored to your own specific needs and learning objectives. In general, the main objectives are to:

  • Learn how to apply project management best practices and learn the essence of PRINCE2®, PMI®, PMBOK®.
  • Learn how to ensure that the business case is realised.
  • Learn how to remain customer focused and set the right priorities based on customer requirements.
  • Develop communication and team skills.

Aims - Agile

The simulation is tailored to your own specific needs and learning objectives. In general, these are the main objectives:

  • Learn how to apply agile principles and processes.
  • Learn how to rapidly create customer value in a dynamic environment.
  • Learn how to work together in a team within an agile project.

Benefit and procedure (Classic & Agile)

Your benefits

  • Explore project management best practices and how to use them effectively
  • Increase project performance and value creation on the client side
  • Understand project roles and dependencies
  • Get more out of your project management training, translate theory into practice
  • Optimise teamwork and identify areas for improvement in project management and implementation
  • Everyday problems are not only made visible, but solution approaches are already developed within the simulation


Day 1 – 9.00 a.m. - 5.00 p.m.

9.00 - 12.00: Introduction and start of the simulation

12.00 - 13.00: Lunch break

13.00 - 16.00: Continuation of simulation

16:00 - 17:00: Feedback round and evaluation

Our methodology: learning through play

The participants are placed in a real project situation and have to implement the goal together as a team using the various method cases. In this way, the various aspects of starting a project are simulated realistically in a simulated kick-off phase.

Participants are placed in real project situations (e.g. problems and conflicts) via event cards.

Between the individual phases of the simulations, the knowledge gained is discussed and recorded in the group through reflection and feedback.

Games, fun, excitement and humour are also allowed...

Get a quote for a workshop

You got any questions?

Cornelia Nitsch

Seminar Organisation