The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.
More than 200 employees support you with high solution expertise to advance the digitality of your organization. We always think in terms of solutions, implement them and produce results that generate demonstrable benefits for you.
We succeed in this because we design people, processes, technologies and partners as a unit and put together our project teams in a customized and interdisciplinary way for you. With our services, we enable your organization to streamline and accelerate services to ensure the greatest possible innovation thrust.
Thanks to Field Service Managements, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.
Enable your customers to interact mobile, efficiently and 24/7 through a Customer Service Management with AI Self Services and provide your service agents with all relevant information centrally.
In Legal Operations Management, we help legal departments unleash the power of automation for legal workflows.
Reduce response times with an app for crisis management through the use of automated workflows and better visibility.
We support you in the digitization and networking of relevant business processes and services as well as the more efficient integration of your employees via an enterprise service management platform.
Based on the analysis of your business processes, we support you in their digitization and automation on the basis of various platforms. This potential is not just limited to tasks and events, but also affects decisions with the help of DMN (Decision Model and Notation).
Make your business more adaptible and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.
With our services in the Application Management Service (AMS), we take care of the daily tasks in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
AI-supported handling of contracts for devices, cloud and other infrastructure in a central portal - digital transformation meets technology expense management.
Thanks to Field Service Management, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.
In HR Management, provide information for employees via a central portal, standardize applications and document the verification requirements.
ServiceNow® Managed Services as the basis for the digital service transformation of social enterprises and NGOs.
Reduce response times with a software for crisis management through the use of automated workflows and better visibility.
With digitization in legal operations management, legal departments can leverage automation for legal workflows.
With our experience in the digitalization of administration, we support public authorities and public institutions in their digital transformation.
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The type of project management is of crucial importance for the success of a project, regardless of its size or complexity. Two popular methodologies that are much discussed in the project management community are PRINCE2® and Scrum. In this article, we will compare both approaches and discuss their differences as well as their respective advantages and disadvantages.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Business IT alignment is central to the success of a business. When goals and alignment of the IT organization are in line with the business goals, a collaborative connection grows that can push the business in several ways. An active role for IT as a consultant and enabler enables optimal use of the opportunities of digitization and an increase in competitiveness. But how can this alignment be achieved?
The ServiceNow® Manager Hub increases manager's self-service and proactive engagement with their team. Through corporate insights and recommendations for action on urgent and important topics, the team success is enhanced. It enables managers to grow as leaders through curated and personalized resources.
Daily Scrum, also called Daily Standup meeting, is a daily meeting that is part of the Scrum agile project management method. It is a short and concise meeting where the Scrum team reviews the progress of the Sprint and shares any roadblocks or issues. This article presents tips and best practices to use Daily Scrum more effectively and avoid common mistakes.