Here you will find useful information about service management, digitization and processes in guides, webinars and videos.
We understand that in today's fast-paced business world, IT staff face unique challenges. That's why we are here to provide you with an exclusive source of knowledge on topics related to enterprise service management. Our webinars and comprehensive guides are specifically designed to help you manage the complexities of IT.
Our team of experts has years of experience in the industry and is happy to share its expertise with you. Whether you are looking for proven best practices, current trends, or solutions to specific problems, you'll find the resources you need to make your IT infrastructure more efficient and effective.
Take this opportunity to take your IT knowledge to the next level. Register for our webinars and browse our guides to master the key components of enterprise service management. We look forward to accompanying you on your journey and helping you succeed in the ever-changing IT landscape.
Webinar on IT Operations Management
Would you like to learn more about Service Mapping in ServiceNow® ITOM and know which factors need to be considered for a successful rollout? In our webinar, our experts Fabian Kunzke (iTSM Group) and Alexander Ljungstrom (Einar & Partners) showed you how to map the infrastructure to the application layers in service mapping projects.
Webinar on Service Reporting in ServiceNow®
Learn about the full ServiceNow® reporting power: In our webinar, we'll show you how to use performance analytics to make more accurate capacity plans and improve service quality by tracking historical trends. This makes the webinar ideally suited for IT Operations Managers, Platform Owners and Service Operations Managers.
Webinar on ServiceNow® CSM
Would you like to learn more about Customer Service Management and see how the customer experience can be designed in ServiceNow®? Our free webinar uses a retail use case as an example to show you the possibilities retailers have in reporting faults, how agents of a service provider can work specifically on cases with the Agent Workspace and at the same time keep an eye on connections to contracts and planned maintenance
Webinar for ServiceNow® ITBM
This webinar will present aspects of implementing an integrated resource management process using the ServiceNow® platform, enabling you to efficiently and effectively schedule your teams. We will show integration with other management processes such as demand, project and portfolio management and provide hands-on demonstrations of how typical use cases are supported through the use of ServiceNow® PPM.
Webinar on CMDB and CSDM
In this webinar, presented with our partner Qualdatrix, you will learn why it is important to have the right quality and decision-relevant data in ServiceNow® and how to keep it up-to-date.
Contract drafting is one of the most important parts of business and legal transactions. It is so important because it affects tax, financial and operational consequences.
Omnichannel refers to the simultaneous use of different communication channels and stands for the consistent customer experience across these channels in order to offer customers a uniform and reliable service experience throughout.
The integration of artificial intelligence (AI) into the world of work is no longer an exception these days and it continues to advance. Alongside voice assistants, chatbots are among the most popular types of AI.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Business IT alignment is central to the success of a business. When goals and alignment of the IT organization are in line with the business goals, a collaborative connection grows that can push the business in several ways. An active role for IT as a consultant and enabler enables optimal use of the opportunities of digitization and an increase in competitiveness. But how can this alignment be achieved?
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