With Scaling Agile frameworks, agile methods are scaled to larger organizations and thus become accessible to them.
The iTSM Group supports its clients in the introduction of agile methods on a larger scale by developing the appropriate approach and accompanying the transformation of the organization at all relevant levels.
Larger and medium-sized companies in particular face immense challenges in scaling agile methods. This is because what was originally created for small teams is not easily transferable to the large scale. At the same time, the introduction of agile methods only in individual company divisions or products does not achieve its goals and brings with it organizational problems that do not allow the advantages of flexible and self-organized teams to come into their own. To be successful, the introduction of agility must therefore be holistic and encompass aspects of the entire organization.
A variety of approaches such as SAFe®, LESS, Nexus and other frameworks have emerged to provide large organizations with ways and means to master the introduction of scaled agile methods. However, not every approach suits every company, and so conceptual fuzziness and differences in detail make decision-making difficult.
The iTSM Group therefore offers specific and individual consulting based on a situation analysis of the company. In this process, topics such as the definition of products, the identification of value and development streams, the mapping of these streams to each other, the allocation of existing systems and those to be developed and the people involved are clarified. Only in this way knowledge can be gained about the teams to be formed, dependencies identified, their organizational optimization needs determined and ultimately the scaled form found that is most efficient for the respective company.
What is scaling agile?
The term "Scaling Agile" refers to the application and implementation of a framework adapted to the company's specifics for the planning and collaboration of multiple agile teams in an organizational environment.
In the digital age, companies find themselves in a situation of very fast development processes (time-to-market) and high competition. The untested use of popular frameworks, coupled with the hope that it will all fit, does not help here. Therefore, the first step should be to take a 360 degree view to clarify one's own starting position, determine the available resources and identify the next steps.
SAI's Scaled Agile Framework (SAFe®) is a comprehensive framework that takes into account and integrates almost all areas of a company and is available in various forms depending on the size of the company and its scope. Our courses such as "SAFe® Leading Agile" can be attended as an introduction to the topic, or individual approaches can be chosen.
There is often a need to make products more market-driven. Be it through innovations to be able to prevail over the competition, through the creation of additional features to make the product more attractive or also through a tighter product portfolio to be able to concentrate on the essential products and weed out old ones. Sometimes even completely new products are necessary to meet the digital age with modern products.
Design thinking workshops are suitable for this product definition or product update, which result in customer-oriented and desirable product definitions that allow products to be more profitable and sustainable over their life cycle.
The advantage of defined operational value streams is that they form the basis for many lines of vision. Not only can organizational teams be aligned with these value streams, but they also help to focus on the right topics, to create transparency for the allocation of operational processes and to be more efficient and optimizable for the mapping of requirements from digitalization.
These value streams must be identified, documented and updatable in order to deliver the expected benefits such as meeting customer requirements or reducing costs.
Once the value streams have been defined, they must also be further updated and adapted. The interrelationships of these business processes are also of crucial importance. If this value stream network does not work properly, a lot of disruptions can occur, such as increased costs in service delivery, misunderstandings from product idea to implementation, too slow product creation, too little knowledge about the holistic value delivery process or delays and loss of focus. To avoid this, a management of the value streams and a clear mapping between them is absolutely necessary.
Agile processes only make sense if the people involved do the right things and the cooperation between the different roles works well. However, this is not always the case because, for example, individual roles are not trained enough or still lack experience. Thus, the aspects of customer centricity, effective and shortest possible product creation and quick reaction to changes in the market are not achieved and the disappointment is great. Here, team training or role coaching can be appropriate and help to clarify uncertainties and put the team on the right course.
When agile and non-agile structures work together, there is usually friction. If, for example, a company has already converted the processes in IT to agile methods, but not yet the adjacent areas such as service management and DevOps, then this is ineffective. Even if these topics are not mapped in the same teams as development, the consistency of the processes in an end-to-end integration is nevertheless crucial for success.
Case - Project example
Fresenius Digital Technology GmbH
Fresenius Digital Technology was already using ServiceNow®. The aim was to develop and implement a future model for the development and operation of the ServiceNow® platform, matching the requirements in relation to the existing structure and teams.
The current operation model of Fresenius Netcare was examined. For this purpose, interviews were held with the stakeholders (product owner, project lead, etc.) and the cross-functional areas - coordinated by the representatives of the contractual partners. In the next step, the iTSM Group independently developed an operating model for the ServiceNow® platform, which includes all process-related steps from the initial requirements to the deployment on the production instance and thus the technical go-live.
Furthermore, different process flows were introduced in order to enable particularly high business criticality with quick reaction and implementation. With appropriate training and coaching measures, the overriding goal was to equip the platform team with expertise and structure in order to achieve speed and reliability, especially in their own organization.
All points resulted accordingly in governance and framework documents to ensure progress in the long term.
Case - Project example
Software development company for the automotive industry
The iTSM Group supported the company in its transformation to an agile software development company. SAFe® was chosen as the template for the process organization.
As a Bronze Partner of SAI - the Scaled Agile Institute - iTSM Group is the ideal companion for the agile transformation of organizations with different backgrounds and sizes. Our SAFe® Program Consultants (SPCs) are not only highly trained in the content, but also experienced in dealing with the individual steps and procedures for implementing the agile transformation.
Our experienced team has the know-how and manpower required to provide you with targeted support - regardless of the tools or technologies used.
As an established provider of training in the IT sector, we also ensure the training and further education of your employees with regard to processes and tools.
Our experts and consultants are certified according to a number of standards such as DevOps, Scrum, SAFe® and ITIL®.
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Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.
With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation.