During this one-day workshop you will learn exactly what asset and configuration items are.
We will look at assets and CIs from a process perspective as well as from a technical perspective. In addition, you will learn how assets and CIs can be related.
No ServiceNow® experience is required. The content is particularly suitable for asset and configuration process managers, process owners and process consultants.
You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.
On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.
Discover what an asset is, when I need it and where I use it. You will get to know different application scenarios and show the differences to the CI.
Know what a CI is, when I need it and where I use it. You will get to know different application scenarios and show the differences to the asset.
We will show you how to create assets and CIs and how I can relate them to each other. How I can create and use new CI/Asset classes.
You will understand the difference and the connection between CI and Asset.
You will learn to understand and use the respective application areas.
You will learn how to implement CI and assets in ServiceNow.
They see the usage in their respective processes in ServiceNow.
Our workshops are interactive and are supported by Power Point - because this is the only way to ensure lasting learning success. At the beginning of the workshop each of you will receive a ServiceNow instance. You will use this instance already during the workshop to learn and recognize directly the connections and differences between Asset and CIs in the system.
09:00 to 17:00 o'clock
In the morning until ~12:00 o'clock
- Introduction and characteristics of asset and CI
- What is a CMDB where all CIs are stored?
- How can I create relationships between CIs and track them in the Dependency View
In the afternoon from ~13:00
- Added value of a CMDB and CIs in IT Service Management
- Differences between Asset / Hardware & Software Asset and their tables
The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.