Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Enterprise Service Management Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® Foundations

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Java-Script Coding in ServiceNow®

Your Benefits

Trainer:innen mit langjähriger Praxiserfahrung.

Best Practices aus vielen Kundenprojekten

Also available as Virtual Classroom Training 

from 1650 EUR plus VAT.

Price per participant

We are in the process of scheduling appointments, please contact us.

Please contact us for an individual arrangement or an inquiry for an in-house training.

The entire scripting range

With our ServiceNow Scripting Workshop you will learn in three days the difference between client and server-side scripting, as well as their application areas.

Best practices such as 'adaptations to out of the box scripts' will be discussed. All topics will be applied during this workshop with a use case.

Who is the course suitable for?

This workshop is ideal for participants who already have general experience in scripting - Javascript at best:

  • Developers
  • Technical advisors

ServiceNow Trainings for your organisation - Inhouse

You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.

On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.

The contents of the Scripting Workshop

Scripting Best Practices

Before you learn about the difference between client and server-side scripting, you will be familiarized with scripting best practices, including script customization, naming conventions, and variables.

Client-Side Scripting

Learn more about the different applications of OnLoad, OnSubmit, OnChange and OnCellEdit Client Scripts.

Server-Side Scripting

When do I use a business rule? How can I use the current object? What is the g_scratchpad? These and other questions will be discussed during Server Side Scripting.

Browser Plugins

Which browser plugins can make my work within the platform easier?

Your benefits

You' ll know when you need a client-side script and when you need a server-side script.

Different use cases of business rules are implemented in the use case.

You will receive best practices for naming conventions and variable naming, for example.

You will learn about browser plug-ins that can simplify scripting.

Our method: Learning by doing

Our workshops are interactive and powered by Power Point - because this is the only way to ensure sustainable learning success. At the beginning of the workshop each of you will receive a ServiceNow instance. You use this instance already during the workshop to implement what you have learned.

Agenda

Day 1

09:00 to 17:00 o'clock

Lunch break 12:00 to 13:00

  • Preparation & introduction
  • Client Side Scripting – Part 1: UI Policies, OnCellEdit Client Script, OnChange Client Script

Day 2

09:00 to 17:00 o'clock

Lunch break 12:00 to 13:00

  • Client Side Scripting – Part 2: OnLoad Client Script, OnSubmit Client Script, Client Script Debugging
  • Server Side Scripting - Part 1: Business Rules

 

Day 3

09:00 to 17:00 o'clock

Lunch break 12:00 to 13:00

  • Server Side Scripting – Part 2: ScriptIncludes, Dot-Walking, Debugging, UI Actions
  • Useful Plugins
  • Tips & Tricks

The mentioned end times are to be understood as guidelines. Changes in the schedule may occur, for example, due to smaller groups, a good basic understanding of the topic or similar. Times are also planned for the follow-up or preparation of topics on one's own. In addition to the morning and afternoon break of approx. 15 minutes and the lunch break of approx. 1 hour, there are also shorter screen breaks (5-10 min.) in between virtual trainings.

You got any questions?

Cornelia Nitsch

Seminar Organisation