Towards a smooth process organization complemented by digitization and automation
Handling complex processes with many participants, dependencies and documentation requirements is a major challenge for organizations and departments of all kinds. With simultaneous increases in expectations for their flexibility and adaptability, these challenges have not diminished.
Whether in classic IT service management, customer service, or crisis management, for example, business processes must be regularly streamlined in many directions in order to remain efficient. At the same time, they must be filled with life by the organization.
With a wealth of experience from projects in various industries and specialist departments, we have the necessary tools to raise starting points for the documentation, optimization and digitization of your organization's processes and leverage potential with a constant eye on your value chain.
We work with you to set up process management for your organization - centrally or decentrally. To this end, we conduct BPM workshops and define vision, goals and the necessary strategy with you, provide assistance in building your process map, implement roles and responsibilities for your BPM and help with training and coaching in the expansion of process-oriented thinking in your organization.
Based on the analysis of your business processes, we support you in their digitization and automation on the basis of various platforms. This potential is not just limited to tasks and events, but also affects decisions with the help of DMN (Decision Model and Notation).
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and activities that do not add value. On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for process digitization and automation.
In IT service management, we support you in optimally aligning your organizational structure and processes and digitalize and automate common tasks in service management - using classic, agile or hybrid methods.
Make your business more adaptible and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.
This 1-day workshop depicts methods for the systematic process implementation and enables you to be able to detect often occurring organizational obstacles and to overcome them.