With the appearance of ChatGPT the question has also become evident whether an integration of ChatGPT in ServiceNow® is reasonable and possible. We provide an overview of references for technical setup in this article.
Scrumban, originally developed by Corey Ladas in 2003, is a combination of Scrum and Kanban, combining the structured process model of Scrum with the flow-based view of Kanban to create an adaptable process for agile teams.
People in organizations often deal with the interaction between teams and leaders, triggered by various occasions such as market changes, performance improvements and organizational changes. The goal is to optimally align value creation with the market and provide a suitable framework for employees to do so. The interaction of leadership and teams plays a central role in this.
iTSM Consulting GmbH is proud to announce that we have been recognized as the 2023 ServiceNow EMEA Accelerated Growth Partner of the Year for executing an outstanding job accelerating our YoY revenue growth. In addition, we have also shown commitment to ServiceNow through consistent quality.
DevOps is a way of working that is becoming increasingly important in service management. It is used in many areas in which software development and IT infrastructure play an important role. In this post, we'll explain the basics of DevOps and show you why it's so important for businesses.
Many companies face the challenge of increasing the business value of their IT. Value Stream Mapping (VSM) can support this by capturing and analyzing processes in their entirety. A bird's eye view of the value stream brings value creation and customer benefits into focus, which can lead to optimization and more efficient IT processes.