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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Our Locations

The regional presence is the consequence of our dynamic business development and market permeation. It is our business philosophy to experience a maximum customer focus as service provider, both regarding the professional and conceptional orientation, as well as from the geographical point of view - which in turn also provides clear impulses for the business development

Germany

Headquarters Bodenheim/Mainz

Uwe-Zeidler-Ring 12

55294 Bodenheim

Tel.: +49 6135 93340

Fax: +49 6135 933422

info@itsmgroup.com

Bad Vilbel/Frankfurt

Konrad-Adenauer-Allee 1-11

61118 Bad Vilbel

Tel.: +49 6135 93340

Fax: +49 6135 933422

education@itsmgroup.com

Hamburg

Gorch-Fock-Wall 1a

20354 Hamburg

Tel.: +49 6135 93340

Fax: +49 6135 933422

info@itsmgroup.com

Nürnberg

Königstorgraben 11

90402 Nürnberg

Tel.: +49 911 32395 19

Fax: +49 911 32395 189

info@itsmgroup.com

 

Wolfsburg

Hafenstraße 5

38442 Wolfsburg

Tel.: +49 5362 5031160

Fax: +49 5362 50311616

info@itsmgroup.com

Austria

Linz

Softpoint Trusted Quality GmbH

Linzer Straße 16e 

4221 Steyregg/Linz 

Tel.: +43 732 794479 0

Fax: +43 732 794480

kontakt@softpoint.at

Vienna

Hackhofergasse 1

1190 Wien

Tel.: +43 676 738 6 752

kontakt@softpoint.at

 

Switzerland

Steinen

Trusted Quality Switzerland GmbH 

Schwyzerstrasse 2a

6422 Steinen

Tel.: +41 44 567 61 91

info@trusted-quality.ch

 

Zurich

Hotelstrasse 1, Prime Center 3

8058 Zürich

Tel.: +41 44 567 61 00

info@trusted-quality.ch

Netherlands

Ulft

Trusted Quality NL B.V.

Hutteweg 24

7071 BV Ulft

Tel.: +49 6135 9334 0

info@itsmgroup.com

 

Route description (PDF)

Romania

Bucharest

iTSM Trusted Quality S.R.L.

2 Mexic, Bl. 1, Ap. 17, sec. 1,

Bucharest, RO-011756

Tel:  +40 (744) 180499

Fax: +40 (21) 2691566

office@trusted-quality.ro

 

Bucharest

6L Iuliu Maniu Boulevard,

Campus 6.1 Building, Room 110

Bucharest, RO-061344

office@trusted-quality.ro

The iTSM Group

We support our customers to measure and efficiently manage their business and IT processes according to clear quality criteria. Learn more about us here.

About us