Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Our Locations

The regional presence is the consequence of our dynamic business development and market penetration. It is part of our business philosophy to be as close to our customers as possible, not only in terms of professional orientation but also geographically.

Germany

Headquarters Bodenheim/Mainz

Uwe-Zeidler-Ring 12

55294 Bodenheim

Tel.: +49 6135 93340

Fax: +49 6135 933422

info@itsmgroup.com

Wolfsburg

Hafenstraße 5

38442 Wolfsburg

Tel.: +49 5362 5031160

Fax: +49 5362 50311616

info@itsmgroup.com

Nürnberg

Königstorgraben 11

90402 Nürnberg

Tel.: +49 911 32395 19

Fax: +49 911 32395 189

info@itsmgroup.com

 

Austria

Linz

Softpoint Trusted Quality GmbH

Linzer Straße 16e 

4221 Steyregg/Linz 

Tel.: +43 732 794479 0

Fax: +43 732 794480

kontakt@softpoint.at

Vienna

Hackhofergasse 1

1190 Wien

Tel.: +43 676 738 6 752

kontakt@softpoint.at

 

Switzerland

Steinen

Trusted Quality Switzerland GmbH 

Schwyzerstrasse 2a

6422 Steinen

Tel.: +41 79 712 56 76  
Fax: +41 41 545 43 32

info@trusted-quality.ch

 

Zurich

Prime Center 1, 7th floor

8058 Zurich Airport

Tel.: +41 44 567 61 00

info@trusted-quality.ch

 

Netherlands

Ulft

Trusted Quality NL B.V.

Hutteweg 24

7071 BV Ulft

Tel.: +49 6135 9334 0

info@itsmgroup.com

 

Route description (PDF)

Romania

Bucharest

iTSM Trusted Quality S.R.L.

2 Mexic, Bl. 1, Ap. 17, sec. 1,

Bucharest, RO-011756

Tel:  +40 (744) 180499

Fax: +40 (21) 2691566

office@trusted-quality.ro

 

Bucharest

6L Iuliu Maniu Boulevard,

Campus 6.1 Building, Room 110

Bucharest, RO-061344

office@trusted-quality.ro

Great Britain

London

Trusted Quality UK Ltd.

1 Bartholomew Lane,

London, EC2N 2 AX

info@itsmgroup.com

 

Italy

Bolzano

Trusted Quality Italy S.r.l.

Via Leonardo Da Vinci 12

39100 Bolzano BZ

info@itsmgroup.com