Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

Simulation Trainings

Get to know the possibilities of ITIL®, PRINCE2® and DevOps in your company in a playful way.

Our simulations are the perfect way to familiarize cross-functional teams with project management and IT service management methods and processes while having fun together.

Our simulations in an overview

Challenge of Egypt - A PRINCE2® Simulation

Train the Project Management according to PRINCE2® in the simulation workshop "Challenge of Egypt" and find out with the example of the pyramid construction how usual situations in the Project Management can be met methodically.

ITSM around the world - a IT Service Management simulation

The simulation workshop ITSM around the world - which we offer in cooperation with expertplace networks group AG - is an intensive one-day workshop that uses an interactive game to teach the basic concepts and practices of service management.

An exciting and varied voyage around the world presents the participants with challenges that can only be solved economically through clearly defined processes, roles and responsibilities.

MarsLander® – An ITIL® 4 Simulation

The mission of your team is clear: Launch a rocket with the MarsLander® on-board, bring it to Mars and gather valuable data for universities and research centres. Your challenge consists of supporting the Mission Control and ensuring that all mission objectives can be attained. 

Apollo-13 - An ITIL® Simulation

The Workshop Apollo 13 - an ITSM case experience™ according to ITIL® is an intensive one-day training, which imparts ITIL® concepts and practices by means of an interactive game. Situations of the Apollo 13 mission are duplicated realistically during the training. As a team, you take over the work of the Mission Control Centre in Houston and your task is to bring the damaged space craft and its crew safely back to Earth. Thus you will get to know the potential of ITIL® processes by playing a game together with your colleagues.

The Phoenix Project - a DevOps Simulation

During the DevOps simulation “The Phoenix Project”, based on the book of the same title by Gene Kim, the teams will learn all key elements of DevOps by Learning by Doing. IT projects and problems are being worked on during a four-round game. Thus it is to be made sure that the Phoenix Project can be completed in due time - a business metamorphosis by the IT, performed according to DevOps principles.

The biggest advantages of the simulation workshops:

Reduced costs

Per employee, the costs for further training are significantly lower compared to individual bookings for open training courses.

Transfer of practice

Discuss case studies from your organisation with our experienced trainers and find methods to solve them

Team building

Bringing entire teams - even across departments - onto a common knowledge base.

You got any questions?

Cornelia Nitsch

Seminar Organisation

Get a quote for a workshop