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Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

Our experts in Enterprise Solutions support your transformation to digitized service processes based on the market-leading Enterprise Service Management platform ServiceNow. We help you from the definition of the roadmap through the solution architecture and successful implementation to the stable application management and operation in a DevOps approach.

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With a more data-driven world the classical methods and tools for handling IT operations are no longer fitting the future needs. With the help of ServiceNow IT Operations Management (ITOM) we help our customers modernize, transform and reach the next level of automation and maturity. 


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Unser Schulungsangebot ist auch als "Virtual Classroom Training" verfügbar:

In einer Online Live Session führen unsere Trainer Sie und Ihre Mitarbeiter zu offiziellen Zertifizierungen für Frameworks im IT-Service Management und Projektmanagement. Dabei stehen sie Ihnen während des Kurses persönlich und in Echtzeit für individuelle Fragen und Erläuterungen zur Verfügung.

Auf diese Weise gewährleisten wir den selben hohen Qualitätsstandard wie bei unseren Präsenzschulungen. 

In unseren Projektmanagement-Trainings, Workshops und Schulungen bilden wir Sie und Ihre Kollegen zu Frameworks aus und zertifizieren Sie nach offiziellen Standards.

Unsere praxiserfahrenen Trainer geben ihr Expertenwissen gerne weiter und bereiten Sie optimal auf Prüfung und Zertifizierung vor. Dafür stehen Ihnen die Schulungen in verschiedenen Formaten zur Verfügung: Als Online-Training, Virtual Classrooms oder Präsenzschulungen - sowohl Inhouse exklusiv bei Ihnen im Unternehmen oder aber Onsite.

Our Scrum seminars cover not only the basics but also further aspects such as optimizing and increasing team productivity as well as product development in an agile environment.

ServiceNow ist Anbieter einer cloud-basierten Software-as-a-Service (SaaS) für Enterprise Service Management.

In unseren ServiceNow Schulungen sammeln Sie Erfahrungen im Umgang mit der Software und lernen, wie Sie Ihre Arbeitsprozesse in ServiceNow abbilden und optimieren können. Als autorisierter Trainingspartner von ServiceNow bieten wir Ihnen außerdem auch die offizielle Zertifizierung an.

Management of Risk (M_o_R®) is a framework for risk management. It helps companies to identify and control risks and to make appropriate decisions.

Simulation Trainings

Playfully become acquainted with the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery man. In this context, many typical issues which are encountered in IT organisations become visible.

Unsere Simulationen im Überblick

Our Simulations in an overview

Challenge of Egypt - A PRINCE2® Simulation

Train the Project Management according to PRINCE2® in the simulation workshop "Challenge of Egypt" and find out with the example of the pyramid construction how usual situations in the Project Management can be met methodically.

MarsLander® – An ITIL® 4 Simulation

The mission of your team is clear: Launch a rocket with the MarsLander® on-board, bring it to Mars and gather valuable data for universities and research centres. Your challenge consists of supporting the Mission Control and ensuring that all mission objectives can be attained. 

Apollo-13 - An ITIL® Simulation

The Workshop Apollo 13 - an ITSM case experience™ according to ITIL® is an intensive one-day training, which imparts ITIL® concepts and practices by means of an interactive game. Situations of the Apollo 13 mission are duplicated realistically during the training. As a team, you take over the work of the Mission Control Centre in Houston and your task is to bring the damaged space craft and its crew safely back to Earth. Thus you will get to know the potential of ITIL® processes by playing a game together with your colleagues.

Grab@Pizza - An ITIL® Simulation

In the simulation, the fictitious pizza producer "Grab@Pizza" is drawn onto, delivering pizzas America-wide with guaranteed delivery times. This business model is only possible with an as good as possible IT support – in the simulation, the IT organisation must implement the continually growing requirements of the Business and at the same time ensure the tasks and problems of daily operation. During the simulation, the requirements from both sides often collide. Based on examples, various BITA aspects (Business IT Alignment) are depicted and discussed. Many typical issues which are often encountered in IT organisations thus become visible. 

The Phoenix Project - a DevOps Simulation

During the DevOps simulation “The Phoenix Project”, based on the book of the same title by Gene Kim, the teams will learn all key elements of DevOps by Learning by Doing. IT projects and problems are being worked on during a four-round game. Thus it is to be made sure that the Phoenix Project can be completed in due time - a business metamorphosis by the IT, performed according to DevOps principles.

Your contact person

Daniel Nitsch

Head of People Enablement