With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Simulation Trainings

Get to know the possibilities of ITIL®, PRINCE2® and DevOps in your company in a playful way.

Our simulations are the perfect way to familiarize cross-functional teams with project management and IT service management methods and processes while having fun together.

Our simulations in an overview

Challenge of Egypt - A PRINCE2® Simulation

Train the Project Management according to PRINCE2® in the simulation workshop "Challenge of Egypt" and find out with the example of the pyramid construction how usual situations in the Project Management can be met methodically.

MarsLander® – An ITIL® 4 Simulation

The mission of your team is clear: Launch a rocket with the MarsLander® on-board, bring it to Mars and gather valuable data for universities and research centres. Your challenge consists of supporting the Mission Control and ensuring that all mission objectives can be attained. 

Apollo-13 - An ITIL® Simulation

The Workshop Apollo 13 - an ITSM case experience™ according to ITIL® is an intensive one-day training, which imparts ITIL® concepts and practices by means of an interactive game. Situations of the Apollo 13 mission are duplicated realistically during the training. As a team, you take over the work of the Mission Control Centre in Houston and your task is to bring the damaged space craft and its crew safely back to Earth. Thus you will get to know the potential of ITIL® processes by playing a game together with your colleagues.

Grab@Pizza - An ITIL® Simulation

In the simulation, the fictitious pizza producer "Grab@Pizza" is drawn onto, delivering pizzas America-wide with guaranteed delivery times. This business model is only possible with an as good as possible IT support – in the simulation, the IT organisation must implement the continually growing requirements of the Business and at the same time ensure the tasks and problems of daily operation. During the simulation, the requirements from both sides often collide. Based on examples, various BITA aspects (Business IT Alignment) are depicted and discussed. Many typical issues which are often encountered in IT organisations thus become visible. 

The Phoenix Project - a DevOps Simulation

During the DevOps simulation “The Phoenix Project”, based on the book of the same title by Gene Kim, the teams will learn all key elements of DevOps by Learning by Doing. IT projects and problems are being worked on during a four-round game. Thus it is to be made sure that the Phoenix Project can be completed in due time - a business metamorphosis by the IT, performed according to DevOps principles.

The biggest advantages of the simulation workshops:

Reduced costs

Per employee, the costs for further training are significantly lower compared to individual bookings for open training courses.

Transfer of practice

Discuss case studies from your organisation with our experienced trainers and find methods to solve them

Team building

Bringing entire teams - even across departments - onto a common knowledge base.

You got any questions?

Cornelia Nitsch

Seminar Organisation

Get a quote for a workshop