In our focus areas, we are the holistic partner for our customers in the transformation of their structures, processes and platforms - from consulting to implementation and ongoing operation.
We provide you with comprehensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.
Digitalized processes that effectively link people from your organization across departmental boundaries, transparent projects and state-of-the-art self-services mapped on a single platform, integrative and automatable - that is the goal of our efforts in the digital transformation of our customers.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and activities that do not add value. On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for process digitization and automation.
With our services in the area of IT security, we support our customers in ensuring the secure operation of their technical structures and in meeting the constantly growing compliance requirements arising from information security, data protection and risk management.
Make your business more adaptible and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.
With our expertise in process management, data protection and IT security, we are an experienced and comprehensive partner in service management for the digitalization of administration.
Enable your customers to interact mobile, efficiently and 24/7 through a Customer Service Management with AI Self Services and provide your service agents with all relevant information centrally.
We are the holistic partner for wholesome IT service operations in banking and finance and help our clients in this area to transform their structures, processes and platforms - from consulting to implementation to ongoing operation.
Thanks to Field Service Managements, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
In service management consulting, we support you at the strategic level in setting up or expanding your service management platform and dovetailing it with various specialist departments.
Our experts work with you to analyze your service processes, streamline and accelerate them, and identify additional potential for digitalization and process automation.
Our large number of certified developers, architects and consultants are the right team for the implementation and integration of various platforms for Enterprise Service Management.
As an accredited training house, we train your employees in the use of tools and common methods and standards in our training courses for IT service management and project management.
In the field of Enterprise Service Management (ESM), companies are faced with the challenge of aligning themselves efficiently and flexibly with growing requirements and ever faster changing external environmental influences.
The legal sector has not remained untouched by the rapid development of technology in recent decades. The significance of the fusion of law and artificial intelligence is more than just the automation of tasks that were once laborious and time-consuming.
Contract drafting is one of the most important parts of business and legal transactions. It is so important because it affects tax, financial and operational consequences.
Omnichannel refers to the simultaneous use of different communication channels and stands for the consistent customer experience across these channels in order to offer customers a uniform and reliable service experience throughout.
The integration of artificial intelligence (AI) into the world of work is no longer an exception these days and it continues to advance. Alongside voice assistants, chatbots are among the most popular types of AI.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX