In our focus areas, we are the holistic partner for our customers in the transformation of their structures, processes and platforms - from consulting to implementation and ongoing operation.
We provide you with comprehensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.
Digitalized processes that effectively link people from your organization across departmental boundaries, transparent projects and state-of-the-art self-services mapped on a single platform, integrative and automatable - that is the goal of our efforts in the digital transformation of our customers.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and activities that do not add value. On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes, and identify additional potential for process digitization and automation.
With our services in the area of IT security, we support our customers in ensuring the secure operation of their technical structures and in meeting the constantly growing compliance requirements arising from information security, data protection and risk management.
Make your business more adaptible and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.
With our expertise in process management, data protection and IT security, we are an experienced and comprehensive partner in service management for the digitalization of administration.
Enable your customers to interact mobile, efficiently and 24/7 through a Customer Service Management with AI Self Services and provide your service agents with all relevant information centrally.
We are the holistic partner for wholesome IT service operations in banking and finance and help our clients in this area to transform their structures, processes and platforms - from consulting to implementation to ongoing operation.
In Legal Operations Management, we help legal departments unleash the power of automation for legal workflows.
Thanks to Field Service Managements, employees in the field can be provided with the right information at the right time and routes can be planned more effectively.
1 project manager and 1 solution architect in combination with 3 technical consultants
with IT financial management on ServiceNow
~3,500 employees, 444 million CHF in turnover
Team: 1 solution architect in combination with 4 technical consultants
mit Vendor Performance Management auf ServiceNow
~60,000 employees, more than 21 billion dollars turnover
Team: 1 solution architect in combination with 2 technical consultants
In service management consulting, we support you at the strategic level in setting up or expanding your service management platform and dovetailing it with various specialist departments.
Our experts work with you to analyze your service processes, streamline and accelerate them, and identify additional potential for digitalization and process automation.
Our large number of certified developers, architects and consultants are the right team for the implementation and integration of various platforms for Enterprise Service Management.
As an accredited training house, we train your employees in the use of tools and common methods and standards in our training courses for IT service management and project management.
The type of project management is of crucial importance for the success of a project, regardless of its size or complexity. Two popular methodologies that are much discussed in the project management community are PRINCE2® and Scrum. In this article, we will compare both approaches and discuss their differences as well as their respective advantages and disadvantages.
With its innovative RiseUp program, ServiceNow plans to train one million talents by 2024. As part of the ServiceNow RiseUp initiative, the first ServiceNow bootcamp was held in Uganda in collaboration with YIMUKA, ServiceNow and iTSM Group.
Business IT alignment is central to the success of a business. When goals and alignment of the IT organization are in line with the business goals, a collaborative connection grows that can push the business in several ways. An active role for IT as a consultant and enabler enables optimal use of the opportunities of digitization and an increase in competitiveness. But how can this alignment be achieved?
The ServiceNow® Manager Hub increases manager's self-service and proactive engagement with their team. Through corporate insights and recommendations for action on urgent and important topics, the team success is enhanced. It enables managers to grow as leaders through curated and personalized resources.
Daily Scrum, also called Daily Standup meeting, is a daily meeting that is part of the Scrum agile project management method. It is a short and concise meeting where the Scrum team reviews the progress of the Sprint and shares any roadblocks or issues. This article presents tips and best practices to use Daily Scrum more effectively and avoid common mistakes.
Trusted Quality UK Ltd.
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London, EC2N 2 AX