During this one-day workshop the creation of a widget as well as tips and tricks for using the ServiceNow Service Portal will be demonstrated.
The main goal of this workshop is to enable you to create your own widgets. You will also learn how, for example, contextual search in combination with the knowledge base can strengthen self-service so that incidents can be solved by the caller independently.
This workshop is designed for ServiceNow® developers and ServiceNow® users with scripting experience. To participate in this workshop, successful completion of a ServiceNow Fundamentals training is helpful.
You would like to introduce or deepen ServiceNow® in your company together with your colleagues? Our trainers can also support you on-site and conduct the training and certification with you in your company or at a location of your choice.
On request, we will put together a tailored offer for the training of your employee:s - just contact us via our contact form.
Learn more about the basic structure of a SerivcePortal widget and learn how to create a widget during this workshop.
How can I make a report visible in the Service Portal? How can I use more than one knowledge base in the Service Portal?
We are talking about both the Virtual Agent and the Contextual Search in the Service Portal.