Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation HR Management Software
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Inhouse Trainings

Courses for project management, IT service management or tools

With our in-house trainings we support the further education and certification of employees especially for companies and institutions.



IT training for the employees of your organization

We offer attractive training opportunities especially for companies and institutions to provide employees with methodical and practical know-how in service and project management as well as connected tools and to certify them according to internationally recognized standards. 

You can choose between digital learning solutions, online sessions with trainers (virtual classroom) or on-site training at your premises, at our training centers throughout Germany or at a location of your choice.

If you wish, we can put together a customized offer for training your employees - just contact us using the contact form.

Reduced costs

Per employee, the costs for further training are significantly lower compared to individual bookings for open training courses.

Transfer of practice

Discuss case studies from your organisation with our experienced trainers and find methods to solve them

Team building

Bringing entire teams - even across departments - onto a common knowledge base.

Trainings for different areas:

Trainings for IT and software development

Our training portfolio includes software and frameworks in IT service management like ITIL®, DevOps and others.

Project management trainings

Our training portfolio also includes frameworks in project management according to classic or agile methods such as PRINCE2® or Scrum.

Enterprise Learning Management

Digital learning formats are suitable for further training, onboarding and learning events for your employees - in Digital Learning we support you in these challenges.

Workshops and simulations

With our practical workshops, we transfer theoretical frameworks and software know-how into the concrete everyday practice of your organisation.

From our training categories:


In our ITIL® training courses, we train you and your employees in various training formats for the use of the framework for IT service management.

In both the older ITIL® v3 or ITIL® 4, you can complete various certification courses for the official PeopleCert® certification.


In our PRINCE2® training courses, you will learn the framework for successful project management from trainers with practical experience.

You can also be tested and receive your PeopleCert® certificate of the international project management standard.


In our ServiceNow® training courses, our experienced trainers show you how you can use the software to optimise the work processes of your organisation in various departments.

As an elite partner of ServiceNow® for the implementation and training of ServiceNow®, we provide you with all the necessary skills.

Simulation Trainings

Learn about the possibilities of ITIL®, PRINCE2® and DevOps for your organisation in our simulations together with your employees. In one or two-day seminars, you will learn the concepts and practices of project and IT service management with the help of an interactive game.

Our simulations are therefore perfectly suited to familiarise cross-departmental teams with methods and processes while having fun.

To simulations

Our Accreditations

Get a quote for in-house training

You got any questions?

Cornelia Nitsch

Seminar Organisation