IT Consulting for Banks & Insurance Companies

Future-proofing IT services for companies in the financial sector

The disruptions in the business world brought about by the possibilities of digitalization are also continuously changing the competitive situation for banks, investment firms and insurers. In addition, there are increasing regulatory requirements that banks have to meet.

With our expertise in service management, we support them in optimizing and automating their work processes, effectively monitoring risks, and successfully networking within the organization.

Based on the ServiceNow® platform for enterprise service management and with the module "Financial Service Operations" at its core, we implement technical solutions, advise you on mapping your processes on the platform, train your employees and support you in operating the infrastructure.

Advice on regulations and requirements in information security

DORA

With its DORA regulation, the EU is defining requirements and regulations that are intended to increase the resilience of information and communication technology in the financial sector and will come into force from January 2025. We offer our clients comprehensive IT services for banks and insurances, which cover all areas affected by DORA and thus make your organization more crisis-proof.

ISO 27001

We advise you on the implementation of the directive and certification for an Information Security Management System (ISMS)

ISO 27005

ISO/IEC 27005 deals specifically with the application of risk management in relation to information security. The standard defines a structured approach to the identification and assessment of risks related to the confidentiality, integrity and availability of information.

ISO 22301

ISO 22301 defines requirements in business continuity management - here, too, we advise you and set up the technical solution based on ServiceNow® for your organization.

ISO 31000

ISO 31000 is an international standard for risk management and provides a general method for identifying, assessing and addressing risks in organizations. The standard provides a framework that is applicable to all types of risks, regardless of industry, size or type of organization.

DORA: Consulting and realization around the new EU regulation for the financial sector

With the “Digital Operational Resilience Act” (DORA), the EU defines requirements and regulations that lead to greater resilience of information and communication technology in the financial sector and have been in force since January 2025. With our services in the areas of cyber security, risk and continuity management, we are the holistic point of contact for our customers to develop all areas affected by DORA and thus make their organization more crisis-proof.

We support you on these levels:

Strategic consulting

In service management consulting, we support you at the strategic level in setting up or expanding your service management platform and dovetailing it with various specialist departments.

Service process optimization

Our experts work with you to analyze your service processes, streamline and accelerate them, and identify additional potential for digitalization and process automation.

Platform implementation

Our large number of certified developers, architects and consultants are the right team for the implementation and integration of various platforms for Enterprise Service Management.

Trainings & workshops

As an accredited training house, we train your employees in the use of tools and common methods and standards in our training courses for IT service management and project management.

Whitepaper: KPIs for optimizing procurement processes for the banking industry

IT quality often lags behind the needs of business departments, but a transparent view of the strengths and weaknesses of IT is usually difficult to achieve. This is where our tried-and-tested methods come into play, tapping into key KPIs to identify specific measures for improvement.

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Case

Identity Access Management

Global investment company

Realignment of the IT organization based on ServiceNow®

iTSM Group supports a global alternative investment specialist based in Switzerland with nearly 700 employees in 13 locations worldwide in the comprehensive realignment of its IT service management with the aim of making a whole range of processes available across all business units with one service platform.

Challenge

Build an identity data warehouse of accounts, profiles, job roles, and entitlements with intelligent connections to Active Directory and Workday for a holistic and automated process approach.

Solution

By implementing ServiceNow® Workflows & Service Portal and Clear Skye's native ServiceNow® solution for Identity & Access Management, various manual processes in the context of Identity Management were simplified, standardized and automated. This resulted in a noticeable reduction of efforts and transaction costs as well as an improvement of security and compliance, which fit into the ServiceNow® platform without risking friction losses - for example, due to breaks in the user experience.

Case

ITSM and AMS

International financial services provider

For operational support and further development of the ITSM processes in the AMS area, our customer required extensive support in central release management, problem management and change management.

Services of the iTSM Group

Our experts provided support in consulting, implementation and communication of process changes. In particular, they helped with the conceptual design and further development of a release management platform, the adaptation of the problem management process, and optimization in the area of communication and handling in change management.

The creation of reports and trend analyses, training concepts and documents, as well as the provision of newsletters and release notes were also part of the work, as was support in operational knowledge management and special cross-departmental tasks, such as the migration of a new version of the ITSM tool used.

Benefit for the customer:

Increase in planned release implementation by approx. 25 %
Faster coordination and approval processes for planned release weekends by approx. 50 %
Traceable direct cost reduction through process optimization and quality increase between 5 and 10 %
Increase in data quality in the area of reporting and problem management by about 20 %
Reduction of user requests in relation to the problem management process by around 20 %
Concentration on the core business: On average, about 22 % of the customer's internal resources were freed up for other tasks.

Case

IT Service Management

Global investment company

Realignment of the IT organization based on ServiceNow®

iTSM Group supports a global alternative investment specialist based in Switzerland with nearly 700 employees in 13 locations worldwide in the comprehensive realignment of its IT service management with the aim of making a whole range of processes available across all business units with one service platform.

Challenge

Consolidate disparate processes onto a single platform that ensures a consistent user experience, improving productivity through workflows and automation.

Solution

By implementing ServiceNow® Incident, Problem & Request Management as well as ServiceNow® Service Portal and Knowledge Management, a user-friendly service portal was set up as a "one-stop store" for employees. The included agent dashboards with live data allow better transparency and a reduction in the time needed to resolve critical support problems and incidents. In addition, the knowledge database allows for improved knowledge sharing and thus also shortens resolution times. In addition, the service catalog was reorganized in the course of the implementation, thus making automation potential accessible.