Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Business Continuity Management

Ensure continuity in business-critical processes 


Make business processes more resilient and minimize business disruption

If technical systems fail over the long term, the company's production and business operations are usually directly affected. This is detrimental to organizations on many levels - not only financially but also in terms of reputation, legal implications or customer relations.

Business continuity management (BCM) is designed to shorten the downtime of business processes and ensure that regular operations are restored as quickly as possible. BCM is not limited to the availability of the technical infrastructure, but encompasses all influencing factors, such as structural conditions and the supplier network.

With our expertise in BCM, we are the ideal companion for corresponding projects: With our many years of experience in many customer projects from different industries, we bring a wealth of expertise to the table - from consulting and process optimization to technical implementation. 

Regulations and standards in BCM - ISO 22301 and BSI Standard 200-4

Norm ISO 22301

ISO 22301 is the international standard for "business continuity management" and defines requirements and principles that organizations can use to prepare for various types of disruptions and crises - whether caused by natural disasters, technical failures, cyber attacks or other unforeseen events. Conformance to this standard increases customer, partner and stakeholder confidence and strengthens an organization's resilience to business disruption.

BSI Standard 200-4

BSI Standard 200-4 provides guidance for setting up a business continuity management system (BCMS) in one's own organization. In doing so, it also links BCM with the related areas of information security and crisis management and thus aims to contribute to the organization's resilience management. 

Business Continuity Management with ServiceNow®

ServiceNow® Business Continuity Management provides a comprehensive solution for proactively managing business disruptions. With the platform that you can analyze risks, create contingency plans, and ensure that your IT services run smoothly even under adverse conditions. We provide real-time business continuity insights, automated notifications and escalation procedures, and the ability to conduct emergency drills.

Our solution is based on proven best practices and enables you to plan and execute business continuity efficiently. You'll minimize downtime, protect your customers, and increase confidence in your services. Discover how ServiceNow® Business Continuity Management prepares your business for uncertain times while reducing costs and complexity.

Business Impact Analysis

Business Impact Analysis is used to identify critical business services to analyze the maximum recovery time after failure (RTO) and the tolerated data loss due to failure (RPO).

Plan development and exercise

The planning and exercise help to be prepared for the occurrence of the event. By playing through the individual scenarios, you will recognize which steps need to be taken in order to be able to resume regular operations.

Dependencies and interrelationships

The transparency of dependencies helps in identifying any missing elements during the business impact analysis.

Unsere Workshops zum Thema

IT Service Continuity Management

The ITSCM course handles the topic of IT disaster prevention and IT disaster management measures. You will hereby become acquainted with the appropriate norms, with the goal of implementing a suitable and effective management system.


Problem Management and Problem Solving Strategies

In our workshop Problem Management and Problem Solving Strategies, our experienced trainers will guide you for two days through various questions and establish a methodical structure for approaching problems in the IT operations of your organization. In this way, we work together to develop starting points with which you can optimize your service management.

How can we support you?

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

Tel.: +49 6135 9334 0


iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz

Tel.: +43 732 794479 0


iTSM Group Switzerland

Trusted Quality Switzerland GmbH
Prime Center 1, 7th Floor
8058 Zürich


Governance, Risk and Compliance

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.


To Governance, Risk and Compliance