Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings

ServiceNow®

ServiceNow®

The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Project Management Foundation Online

Trainings on a variety of aspects of the cloud-based Now Platform of ServiceNow®.

ServiceNow® Administration Fundamentals ServiceNow® Application Development Fundamentals ServiceNow® CMDB Fundamentals ServiceNow® Hardware Asset Management Fundamentals ServiceNow® HR Fundamentals ServiceNow® HR Implementation ServiceNow® ITSM Fundamentals ServiceNow® ITSM Implementation

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Knowledge

Read more

Here you will find our guides with practical tips on service management and process digitalisation.

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Our references

From our projects with our customers

Our customers. Our drive. Our success.

More then 750 companies in Germany, Austria, Romania, the Netherlands and Switzerland have already placed their trust in the expertise of the iTSM Group. Together, we are shaping the future of digital services: from the initial analysis to implementation and operation.

Our consulting services help companies to efficiently align their organization, make services measurable and sustainably drive innovation. Together, we create measurable added value and ensure long-term success.

Here you will find a selection of our customer projects:

From our reference customers, who can be mentioned by name

Introduction and operation of incident and problem management for the global ERP service "Global Scala"

Merck KGaA put the ERP application "iScala" into operation as an alternative to large SAP installations for small to medium-sized national companies worldwide. In addition to the technical implementation, a separate IT service management unit was set up for this global service, which is responsible for defining and implementing the necessary operational and service processes in line with requirements. The task of the consultants of ITSM Consulting GmbH was therefore to define, document and implement the incident management process based on an existing key user concept and in coordination with the global stakeholders. 

Cost transparency with IT Financial Management

For the Solothurn Spitaler (hospitals), iTSM Group implemented a multi-level business service structure with top-down relationship rules, a budget and invoicing system with various multi-level release rules and the ability to allocate costs for products, services and labor based on service structures in the CMDB.

Migration from ITSM solution ivanti to ServiceNow®

For Jet Aviation, the iTSM Group implemented the complete package of strategic roadmap and process consulting, tool implementation, process rollout and training support.

Unsere ServiceNow® Auszeichnungen

New impulses for service management

Guides, webinars and tutorials in the iTSM knowledge area.

 

iTSM Knowledge

Claude Baumann

Head of Strategic Accounts Banking & FSI / Partner & Alliance Manager

The iTSM Group at a glance

Our focus topics

In our focus areas, we are the holistic contact for our customers for the digital transformation of their processes in all areas of the company - such as IT, legal department or customer service.

ServiceNow®

The Now Platform is a powerful tool for digitizing and automating processes and services for organizations of many kinds. As an elite partner of ServiceNow®, we are one of the highest-profile providers for consulting, implementation and operation of the solution.

Our trainings

In our trainings, workshops and courses we educate you and your colleagues on software and frameworks in the area of IT service management and project management and certify according to official standards.

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

info@itsmgroup.com

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: info@itsmgroup.com

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich

 

Tel.: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

info@itsmgroup.com