More then 750 companies in Germany, Austria, Romania, the Netherlands and Switzerland have already placed their trust in the expertise of the iTSM Group. Together, we are shaping the future of digital services: from the initial analysis to implementation and operation.
Our consulting services help companies to efficiently align their organization, make services measurable and sustainably drive innovation. Together, we create measurable added value and ensure long-term success.
Here you will find a selection of our customer projects:
Merck KGaA put the ERP application "iScala" into operation as an alternative to large SAP installations for small to medium-sized national companies worldwide. In addition to the technical implementation, a separate IT service management unit was set up for this global service, which is responsible for defining and implementing the necessary operational and service processes in line with requirements. The task of the consultants of ITSM Consulting GmbH was therefore to define, document and implement the incident management process based on an existing key user concept and in coordination with the global stakeholders.
For the Solothurn Spitaler (hospitals), iTSM Group implemented a multi-level business service structure with top-down relationship rules, a budget and invoicing system with various multi-level release rules and the ability to allocate costs for products, services and labor based on service structures in the CMDB.
For Jet Aviation, the iTSM Group implemented the complete package of strategic roadmap and process consulting, tool implementation, process rollout and training support.
Guides, webinars and tutorials in the iTSM knowledge area.
iTSM Knowledge
Head of Strategic Accounts Banking & FSI / Partner & Alliance Manager