Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Join us to experience the future of digital transformation against the sparkling backdrop of Las Vegas at the leading event for ServiceNow® enthusiasts and innovators. 

ServiceNow® Legal Service Delivery

Digital transformation for legal matters

Legal Service Management with ServiceNow®

With Legal Service Delivery, the Now platform from ServiceNow® offers a connection that can be integrated into your organization's system landscape between employees from specialist departments seeking legal support, processes with legal requirements and the legal teams. The comprehensive integration into existing governance or compliance processes, for example, as well as the link to document management and eSignature software, make it possible to harness the power of digitalization for your organization's legal affairs.

Our know-how in dealing with ServiceNow® as well as our project experience enables us to support you from a practical perspective as a contact partner for relevant issues relating to legal operations management and to assist you with process consulting in your legal department, for example. Our certified developers and project managers then ensure the implementation, customization and operation of ServiceNow® Legal Service Delivery.

Features of ServiceNow® Legal Service Delivery

User Portal and Virtual Agent

The Service Portal contains knowledge bases configured for all your personas to share information within your organization and answer your business users' most frequently asked questions.

Matter Management

A centralized source for managing the routing processes when opening cases and receiving consulting requests, with a focus on the user experience in the agent workspace.

Workload and Ressource Management

Manage flexible workflows to improve visibility of each team's workload. Access real-time data and gain insights into team time and effort with built-in reporting capabilities.

Third Party Due Diligence Management

Record and centralize third-party information to prevent important information from being lost. Assess third parties with a risk-based semi-automated evaluation based on standard monitoring procedures.

Approval Processes

Use external inputs and contexts and establish a clearly defined escalation process. Risks cannot be completely avoided, but you can reduce the pressure on approvers by providing them with all available information in a single workspace.

Settlement Platform

Automate your process from intake to settlement. Provide your customers with a single secure entry point for sharing information about their claim. Generate PDF files of your claims and settlement agreements, send and approve offers and counter-offers using automated notifications.

Now Platform - Flexible through modularity

The Now Platform is a powerful tool for digitizing and partially automating processes and services. It has core capabilities that can be supplemented by additional modules with functionalities that meet the requirements of a wide range of situations and can be flexibly adapted. ServiceNow® differentiates between the modules in the areas of "IT Workflows", "Employee Workflows", "Customer Workflows" and "Creator Workflows".

"IT Workflows" are aimed at business transformation with digital IT workflows and the modernization of operations via a central IT platform with solutions in ITSM, ITOM, ITAM, Strategic Portfolio Management (SPM), and Security and Risk Management. The "Employee Workflows" in turn provide solutions in Service Delivery from HR, Workplace, Legal and Procurement while the "Customer Workflows" include solutions for Customer Service and Relation Management as well as Field Service Management. The "Creator Workflows", on the other hand, combine solutions for interfaces and the creation of individual applications.

The iTSM Group as a ServiceNow® Partner

As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in throughout Europe is one of the most distinguished service providers for the Enterprise Service Management Platform of ServiceNow® in Europe.

We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.

iTSM Group as a ServiceNow® Partner

This is how we support the digitalization of your legal operations

Our legal operations management services can be adapted flexibly to your specific situation. We are therefore able to offer you individual pricing models. Please contact us for further information.

Digital Transformation for Legal

Get the digital transformation of legal processes in your organization off the ground: on a sustainable and flexible platform.

Legal Service Portfolio Management

With our practical experience, we support the development of a comprehensive service catalog and thus lay the foundation for effective portfolio management.

Project Management

A comprehensive overview of the availability of resources and capabilities ensures targeted deployment in the required projects. 

User Centered Technology Enablement

By focusing on user experience and training, we ensure that the application fits as well as possible into legal working practice.

Tool Planning & Setup

We set up the platform for you, including individual additional requirements that your company needs for successful legal service management.

Legal Process Management

We advise you with our expertise in workflows and legal practice and train your employees in how to use the platform.

Creation of Interfaces

We integrate the application - for example communication tools or external dashboards - and embed the tool into the structure of your organization.

Application Management

We take care of the infrastructure and the secure and reliable operation of your legal service management platform. 

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Prime Center 1, 7th Floor
8058 Zürich


Tel.: +41 44 567 61 00

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ

Governance, Risk and Compliance

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions.


To Governance, Risk and Compliance