Topics

› Customer Service Management › Governance, Risk and Compliance › IT Operations Management › Legal Operations Management › Project Portfolio Management

We help our customers to meet the constantly growing requirements for compliance, data protection and information security with appropriate concepts, processes, services and technical solutions. In doing so, we consider both your possibilities and framework conditions as well as the formal requirements.

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches.

Services

Mehr erfahren

› Service Management as a Service › Application Management Services › Future Service Enablement › Business Process Advisory › Digital Learning Solutions

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms.

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Trainings

› Online Trainings

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Governance, Risk and Compliance

We put our customers in a position to anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

Customer requirements, which we encounter time and again in various projects

How can we manage all our compliance requirements and transparently track our implementation?
How can we set up a management system for information security to achieve certification (e.g. ISO 27001, TISAX, etc.)?
How can we efficiently implement the processes for processing the rights of those affected (information, change, deletion) in the organization?
How do we implement a deletion concept for the implementation of the right to deletion via various services, backends and applications must be designed to meet the data protection requirements, but to keep the business processes functional;

What has to be considered and solved if an existing management system has to be extended in its scope?
To what extent can new (external) compliance requirements be incorporated into the existing governance architecture and management systems?
How can I supplement the few in-house specialist capacities, for example to carry out the required annual internal auditing of a management system?
How can we implement our security incident handling, vulnerability response or risk management processes more effectively?

Our approaches

We offer you solutions that we coordinate with our specialists to meet your requirements. We use exactly the skills, methods and experience that are decisive for your specific problem. We also draw on interdisciplinary specialists to find solutions to complex problems and compliance issues, such as the increasing digitalisation of your processes or different speeds and cultures (agile vs. non-agile). Our toolbox and our expertise reduce your risks and accelerate your learning curve.

Quick checks and assessments

Inventory, health checks and internal audits (also multi-norm) based on our ITSM 360° model.

We have packed our knowledge of standards into an assessment with which we can set different priorities for you: from gap analysis with regard to standard compliance to internal audits to compliance requirements defined by you to regular health checks and benchmarks against best prices.

Of course, we can also check your suppliers - according to standards or your specific requirements.

Adaptive Governance Frameworks

Governance needs to work, whether areas of your organization are agile or not. We have solutions and ideas for both cases - and for integration.

Process digitalisation

Process digitization for information security, data protection and governance processes

As a rule, everyday life is characterized by the fact that too many tasks have to be completed, but too few employees are available. We give you and your employees the freedom to concentrate on essential tasks.

We succeed in this challenge by digitally supporting your processes and combining information from all your different systems into one database.

Was gibt es Neues zu Governance, Risk and Compliance

Head of Governance, Risk and Compliance Advisory

11.02.2020

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Claude Baumann

Head of Group Sales

sales@itsmgroup.com

+49 151 29253732

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