Online training for basic ITIL® 4 certification
Works on all desktop and mobile devices
With online PeopleCert® certification
Experienced trainers and consultants as contact persons
Download of sample tests and glossary
399 EUR plus VAT.
Price per participant. Plus examination fee for PeopleCert® certification of 380 EUR (plus VAT) including original literature as e-book
Our ITIL® 4 Foundation Online Training lays the foundation for becoming an ITIL® Managing Professional or Strategic Leader in a browser-based application.
No matter how much previous knowledge you have about IT management: In 6 modules our training provides you with all the content required by AXELOS (official accreditor of ITIL®). After starting the course, you have 60 days to complete the modules.
This prepares you perfectly for the official PeopleCert® certification, which you can also take online with our exam voucher in the PeopleCert® candidate portal.
Duration: ~60 minutes
Learn about ITIL® 4 and how customers perceive the IT organization today as a service relationship. The module defines terms and explains the key concepts of service management.
Duration: ~45 minutes
To support a holistic approach to service management, ITIL® defines four dimensions that are collectively critical to creating effective and efficient value for customers and other stakeholders. Learn about these dimensions in Module 2.
Duration: ~90 minutes
The ITIL® SVS describes how all components and activities of the enterprise work together as a system to enable value creation.
Duration: ~60 minutes
In this module you will learn the practices of general management and the 'defining and critical' practices of service management.
Duration: ~80 minutes
The fifth training module introduces them to "operational" service management practices and technical management practices.
Duration: ~70 minutes
In this module there is the possibility to prepare in detail for the ITIL®4 Foundation exam. For this purpose, you will receive general information on the exam procedure and certification. Sample exams including associated results are available for download.
Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers.
We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.
In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:
Upon completion of the training, you will fulfill the necessary requirements to take the PeopleCert® certification.
You will have 60 minutes to answer the 40 multiple-choice questions (75 minutes if German is not your native language). You need 26 (55%) correct answers to pass the exam. You will receive the preliminary result immediately after the exam. After successful completion of the exam, you will receive your personal international ITIL® 4 Foundation Certificate in IT Service Management as an e-certificate in your personal account at PeopleCert® within 48 hours. This entitles you to participate in the ITIL® 4 Managing Professional courses, which will take you further along the path to the title of ITIL® Managing Professional / ITIL® Master. This is not an open-book exam, so relying on textbooks is not allowed here.
We take care of the application for the exam for you against an exam fee, which we charge in full to the certification institute PeopleCert®. The acquisition of the exam is now bindingly bound to the seminar by AXELOS - the official accreditor of ITIL®.
You take the certification exam online proctored on the PeopleCert® platform at a time of your choosing (24/7/365). Certified examiners accompany your exam via webcam. The questions are answered on a web interface. The voucher is valid for 12 months after the end of the seminar. We strongly recommend that you take the exam soon after the seminar.
For more information on the technical requirements for taking the exam, visit the PeopleCert® website. At the bottom of the page you can download instructions in any language. We recommend testing the environment (Exam Shield) in advance.
Participants of a classroom training take the exam together in the seminar room on the last day of the seminar under the supervision of the trainer. The exam is handwritten.
The new continuing education program - Continuing Professional Development Program - from PeopleCert® is designed to help you stay successful in the competitive job market. To keep your expertise up to date, renewal of your Global Best Practice certifications is a component of the program. Here, all Global Best Practice certifications must be recertified within 3 years of the original award date.
You can find more information in your PeopleCert® account.