Our ITIL® 4 Foundation Online Training lays the foundation for becoming an ITIL® Managing Professional or Strategic Leader.
No matter how much previous knowledge you have about IT management: In 6 modules our training provides you with all the content required by AXELOS (official accreditor of ITIL®). After starting the course, you have 60 days to complete the modules.
This prepares you perfectly for the official PeopleCert® certification, which you can also take online with our exam voucher in the PeopleCert® candidate portal.
Duration: ~60 minutes
Learn about ITIL® 4 and how customers perceive the IT organization today as a service relationship. The module defines terms and explains the key concepts of service management.
Duration: ~45 minutes
To support a holistic approach to service management, ITIL® defines four dimensions that are collectively critical to creating effective and efficient value for customers and other stakeholders. Learn about these dimensions in Module 2.
Duration: ~90 minutes
The ITIL® SVS describes how all components and activities of the enterprise work together as a system to enable value creation.
Duration: ~60 minutes
In diesem Modul lernen Sie die Praktiken des allgemeinen Managements und die "definierenden und kritischen" Praktiken des Servicemanagements kennen.
Duration: ~80 minutes
The fifth training module introduces them to "operational" service management practices and technical management practices.
Duration: ~70 minutes
In this module there is the possibility to prepare in detail for the ITIL®4 Foundation exam. For this purpose, you will receive general information on the exam procedure and certification. Sample exams including associated results are available for download.
Upon completion of the ITIL® 4 Foundation Online training, you will fulfill the necessary requirements to take the ITIL® Foundation Online certification at PeopleCert®.
The exam must be taken within 12 months of receiving the exam voucher. We take care of the application for the voucher for you against an examination fee of 250€, which we charge in full to PeopleCert® - the certification institute. The exam application is required by the accreditation partner AXELOS and the certification institute PeopleCert® when registering for a course.
The exam is taken online (24/7) in English (optional German). Certified examiners accompany your exam via webcam. The 40 multiple-choice questions are answered on a web interface. You have 60 minutes to answer the questions. You need 26 (65%) correct answers to pass the exam.
After passing the exam, you will receive your ITIL® Foundation Certificate in IT Service Management as an e-certificate within just 48 hours.
More information and instructions for the exam can be found here.
Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers.
We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.
In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:
Different professional groups benefit from ITIL® knowledge to optimize and standardize processes in your organization: