Online training for basic ITIL® 4 certification
Your Benefits
Works on all desktop and mobile devices
With online PeopleCert® certification at a time of your choice
Experienced trainers and consultants as contact persons
Download of sample tests and glossary
399 EUR plus VAT.
Price per participant. Plus examination fee for PeopleCert® certification of 395 EUR (plus VAT) including original literature as e-book
Our ITIL® 4 Foundation Online Training lays the foundation for becoming an ITIL® Managing Professional or Strategic Leader in a browser-based application.
No matter how much previous knowledge you have about IT management: In 6 modules our training provides you with all the content required by Peoplecert® (official accreditor of ITIL®). After starting the course, you have 60 days to complete the modules.
This prepares you perfectly for the official PeopleCert® certification, which you can also take online with our exam voucher in the PeopleCert® candidate portal.
Duration: ~60 minutes
Learn about ITIL® 4 and how customers perceive the IT organization today as a service relationship. The module defines terms and explains the key concepts of service management.
Duration: ~45 minutes
To support a holistic approach to service management, ITIL® defines four dimensions that are collectively critical to creating effective and efficient value for customers and other stakeholders. Learn about these dimensions in Module 2.
Duration: ~90 minutes
The ITIL® SVS describes how all components and activities of the enterprise work together as a system to enable value creation.
Duration: ~60 minutes
In this module you will learn the practices of general management and the 'defining and critical' practices of service management.
Duration: ~80 minutes
The fifth training module introduces them to "operational" service management practices and technical management practices.
Duration: ~70 minutes
In this module there is the possibility to prepare in detail for the ITIL®4 Foundation exam. For this purpose, you will receive general information on the exam procedure and certification. Sample exams including associated results are available for download.
Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers.
We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.
In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:
On completion of the training course, you will fulfill the necessary requirements to take the PeopleCert® certification exam.
You take the certification exam online proctored on the PeopleCert® platform at a time of your choice (24/7/365). We will take care of the application for the exam for you in return for an examination fee, which we charge for the PeopleCert® certification institute. Peoplecert® - the official accreditor of ITIL® - now binds the acquisition of the exam to the seminar.
You will receive an exam voucher that is valid for 12 months from the date of order. We strongly recommend that you take the exam as soon as possible after the seminar. Certified examiners will accompany your exam via webcam. The questions are answered on a web interface. You have 60 minutes to answer the 40 multiple-choice questions (75 minutes if German is not your native language). You need 26 (55%) correct answers to pass the exam. This is not an open-book exam, so you are not allowed to refer to textbooks. You will receive the provisional result immediately after the exam.
You can find more information on the technical requirements for taking the exam on the PeopleCert® website. At the bottom of the page you can download instructions in any language. We recommend that you test the environment (Web Based Online Proctored Exams) in advance.
After successfully passing the exam, you will receive your personal international ITIL® 4 Foundation Certificate in IT Service Management as an e-certificate in your PeopleCert® account just 48 hours after completion. This entitles you to participate in the advanced ITIL® 4 Managing Professional courses, which will take you further along the path to the title of ITIL® Managing Professional Leader / ITIL® Master.
In this context, please also refer to our FAQs for PeopleCert® examinations.
The new Continuing Professional Development Program from PeopleCert® is designed to help you stay successful in the competitive job market. To keep your expertise up to date, all Global Best Practice certifications must be recertified within 3 years of the original award date.
You can find more information here: PeopleCert®: Continuing Professional Development Programm or in your PeopleCert® account.
Specialist Learning & Development