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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Online to the first ITIL® 4 certification

Our ITIL® 4 Foundation Online Training lays the foundation for becoming an ITIL® Managing Professional or Strategic Leader.

No matter how much previous knowledge you have about IT management: In 6 modules our training provides you with all the content required by AXELOS (official accreditor of ITIL®). After starting the course, you have 60 days to complete the modules.

This prepares you perfectly for the official PeopleCert® certification, which you can also take online with our exam voucher in the PeopleCert® candidate portal.

To the contents

The modules of the ITIL® 4 Foundation Online course

Einführung in ITIL®

Duration: ~60 minutes

Learn about ITIL® 4 and how customers perceive the IT organization today as a service relationship. The module defines terms and explains the key concepts of service management.

The four dimensions of service management

Duration: ~45 minutes

To support a holistic approach to service management, ITIL® defines four dimensions that are collectively critical to creating effective and efficient value for customers and other stakeholders. Learn about these dimensions in Module 2.

The ITIL® Service Value System (SVS)

Duration: ~90 minutes

The ITIL® SVS describes how all components and activities of the enterprise work together as a system to enable value creation.

Defining ITIL® practices

Duration: ~60 minutes

In diesem Modul lernen Sie die Praktiken des allgemeinen Managements und die "definierenden und kritischen" Praktiken des Servicemanagements kennen.

Operational ITIL® Practices

Duration: ~80 minutes

The fifth training module introduces them to "operational" service management practices and technical management practices.

Preparation, testing and certification

Duration: ~70 minutes

In this module there is the possibility to prepare in detail for the ITIL®4 Foundation exam. For this purpose, you will receive general information on the exam procedure and certification. Sample exams including associated results are available for download.

Online exam for ITIL® 4 Foundation certification

Upon completion of the ITIL® 4 Foundation Online training, you will fulfill the necessary requirements to take the ITIL® Foundation Online certification at PeopleCert®.

The exam must be taken within 12 months of receiving the exam voucher. We take care of the application for the voucher for you against an examination fee of 250€, which we charge in full to PeopleCert® - the certification institute. The exam application is required by the accreditation partner AXELOS and the certification institute PeopleCert® when registering for a course.

The exam is taken online (24/7) in English (optional German). Certified examiners accompany your exam via webcam. The 40 multiple-choice questions are answered on a web interface. You have 60 minutes to answer the questions. You need 26 (65%) correct answers to pass the exam.

After passing the exam, you will receive your ITIL® Foundation Certificate in IT Service Management as an e-certificate within just 48 hours.

More information and instructions for the exam can be found here.

Our methodology:
Learning ITIL® in a varied way

Our online training courses are developed according to didactic findings with the assistance of media pedagogues and experienced trainers.

We pay attention to an interactive structure of our trainings in order to guarantee a sustainable learning success. The participants are not simply consumers, but are always actively involved in the training through various control elements and intermediate questions.

In order to convey the learning content in a playful way and to demonstrate its application in practice, we use various methods in the modules, such as:

  • The ITIL® Story (practical example): employees of a fictitious company describe to you how they improve their services and explain how they apply ITIL® Best Practice in the process.
  • The ITIL® Managing Professional (explanatory video): The ITIL Managing Professional accompanies you during your training and supports your learning process with in-depth information and her expert knowledge.
  • Learning Objectives Summary: A short text summary sums up the most important learning objectives of the respective module.
  • Quizzes: With the quizzes at the end of each module, you can check your current level of knowledge.

Request demo of the online training

Upon request, we will be happy to provide you with demo access to our ITIL® 4 Foundation Online Training. Simply contact us via the contact form - we will then send you the access data for a free and non-binding access to our demo version of the course.

For whom is the course suitable?

Different professional groups benefit from ITIL® knowledge to optimize and standardize processes in your organization:

  • IT management, IT management, service managers
  • persons responsible for the operation of IT services, IT process managers, service managers, consultants, project members
  • Employees in service processes, service desk/help desk agents and supervisors
  • Project staff in ITIL® projects

Do you have questions about the training?

Cornelia Nitsch

Seminar Organisation