Webinar on ServiceNow® CSM
Would you like to learn more about Customer Service Management and see how the customer experience can be designed in ServiceNow®? Our free webinar uses a retail use case as an example to show you the possibilities retailers have in reporting faults, how agents of a service provider can work specifically on cases with the Agent Workspace and at the same time keep an eye on connections to contracts and planned maintenance.
Webinar on CMDB and CSDM
In this webinar, presented with our partner Qualdatrix, you will learn why it is important to have the right quality and decision-relevant data in ServiceNow® and how to keep it up-to-date.
Webinar on IT Operations Management
Would you like to learn more about Service Mapping in ServiceNow® ITOM and know which factors need to be considered for a successful rollout? In our webinar, our experts Fabian Kunzke (iTSM Group) and Alexander Ljungstrom (Einar & Partners) showed you how to map the infrastructure to the application layers in service mapping projects.
Webinar for ServiceNow® ITBM
This webinar will present aspects of implementing an integrated resource management process using the ServiceNow® platform, enabling you to efficiently and effectively schedule your teams. We will show integration with other management processes such as demand, project and portfolio management and provide hands-on demonstrations of how typical use cases are supported through the use of ServiceNow® PPM.
Webinar on Service Reporting in ServiceNow®
Learn about the full ServiceNow® reporting power: In our webinar, we'll show you how to use performance analytics to make more accurate capacity plans and improve service quality by tracking historical trends. This makes the webinar ideally suited for IT Operations Managers, Platform Owners and Service Operations Managers.
As an Elite Partner of ServiceNow®, iTSM Group is one of the most distinguished consulting firms for the Enterprise Service Management Platform of ServiceNow® in Europe.
We support our customers with a holistic approach on different levels: We offer consulting on management, process and service level, develop the platform with our certified developer team according to the requirements of your organisation or operate it reliably.
To prepare job seekers for the job as a ServiceNow® Consultant, Developer or User, our partnership in the ServiceNow® Career Accelerator offers the opportunity to gain qualifications and become a ServiceNow® Associate & Certified Professional. Individuals registered as job seekers can participate in the program through an education voucher from the German Federal Employment Agency and gain access to technical and language training, industry-recognized certifications, and an internship with iTSM Group.
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