In our last webinar for CMDB and CSDM we focused on launching our spaceship on its way to Mars. During the launch and initial phases we found out that having data, good or bad, is vital to achieve mission success. The worst thing that can happen is to have missing data. Missing data is preventing from taking decisions and ultimately a tremendous show stopper. The key takeaways were:
In this next webinar we will introduce the “COP” (or police) model. The COP in short stands for Consumer, Owner, Provider. All these roles need to be in place to stay on the right course with our spaceship on its way to Mars. Data that has no provider will only distract us. Data that is not consumed, can we ignore that? How about data that is not, at first glance, owned by someone, how do we deal with that?
Flying to Mars we all know will take some years. During this journey we can expect to encounter all kinds of new things and data, but we also rely on receiving required information in the agreed format. While we are on our way, development on Earth does not stop. New requirements come along and new data will become available. How do we ensure that previously agreed information will flow from Earth and Space into our dashboards while still reviewing the new data that is not exactly what was agreed before the Space launch.
Want to know more how our ServiceNow® is doing? How do you ensure that previously agreed requirements are met while also “receiving and reviewing” new data? How do you establish ownership and take control of the data? In this webinar you will discover more.
The Mars journey is an analogy for the journey your organisation undertakes with ServiceNow. Using this example we will reveal the best practices how to use DCM to deal with the new and unknown data you will encounter on the way.
Minimizing data risk during your journey requires a no boundaries architecture. Architectures are usually based on the knowns and have a fixed methodology to take in the “unknown”, thus setting no boundaries. Well focus on the unknown data providers and consumers.
The COP model that we introduce in the webinar will support you with minimizing data risk by establishing proper ownership and control. Yet it is flexible enough to deal with the unknowns that we face.
At the end of the webinar there will be time for Q&A to reflect on your journey questions.
Clicking on the following link will take you to the registration form on gotowebinar.com. There you can register for our webinar free of charge and will then receive the dial-in data for the event by e-mail.
The Data Content Manager:
Improving Data Quality in ServiceNow®
The Data Content Manager is a ServiceNow®-certified, "Built on Now" application from Finnish vendor Qualdatrix that enables customers to achieve maximum success on their ServiceNow® journey through improved data quality. Whether in IT, customer service, HR or other areas, the common denominator is always data. Applications can only realize their full potential and customers can only achieve success if the underlying data is up-to-date and reliable. Data Content Manager solves precisely this unique but central challenge. It ensures that the data in the ServiceNow® platform conforms to the agreed data models.