With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

ITIL® Foundations

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

Webinar: CMDB & CSDM

A Journey to Mars with ServiceNow® and Data Content Manager

Watch the webinar recording

Minimizing data risk with a no boundaries architecture

In this next webinar we will introduce the “COP” (or police) model. The COP in short stands for Consumer, Owner, Provider. All these roles need to be in place to stay on the right course with our spaceship on its way to Mars. Data that has no provider will only distract us. Data that is not consumed, can we ignore that? How about data that is not, at first glance, owned by someone, how do we deal with that?

Flying to Mars we all know will take some years. During this journey we can expect to encounter all kinds of new things and data, but we also rely on receiving required information in the agreed format. While we are on our way, development on Earth does not stop. New requirements come along and new data will become available. How do we ensure that previously agreed information will flow from Earth and Space into our dashboards while still reviewing the new data that is not exactly what was agreed before the Space launch.

Want to know more how our ServiceNow® is doing? How do you ensure that previously agreed requirements are met while also “receiving and reviewing” new data? How do you establish ownership and take control of the data? In this webinar you will discover more. 

Watch the recording

Content of the webinar

The Journey to Mars

The Mars journey is an analogy for the journey your organisation undertakes with ServiceNow.  Using this example we will reveal the best practices how to use DCM to deal with the new and unknown data you will encounter on the way.

No boundaries architecture

Minimizing data risk during your journey requires a no boundaries architecture. Architectures are usually based  on the knowns and have a fixed methodology to take in the “unknown”, thus setting no boundaries. Well focus on the unknown data providers and consumers.

The COP model

The COP model that we introduce in the webinar will support you with minimizing data risk by establishing proper ownership and control. Yet it is flexible enough to deal with the unknowns that we face.

Questions and answers

At the end of the webinar there will be time for Q&A to reflect on your journey questions.

Watch the recording of the webinar

The Data Content Manager:
Improving Data Quality in ServiceNow®

The Data Content Manager is a ServiceNow®-certified, "Built on Now" application from Finnish vendor Qualdatrix that enables customers to achieve maximum success on their ServiceNow® journey through improved data quality. Whether in IT, customer service, HR or other areas, the common denominator is always data. Applications can only realize their full potential and customers can only achieve success if the underlying data is up-to-date and reliable. Data Content Manager solves precisely this unique but central challenge. It ensures that the data in the ServiceNow® platform conforms to the agreed data models.

IT Operations Management (ITOM)

In IT Operations Management we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.


To IT Operations Management

How can we support you?

Tom Flipse

VP Capability Management