Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


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Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Webinar: ServiceNow® CMDB & CSDM

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Minimizing data risk with a no boundaries architecture

In this next webinar we will introduce the “COP” (or police) model. The COP in short stands for Consumer, Owner, Provider. All these roles need to be in place to stay on the right course with our spaceship on its way to Mars. Data that has no provider will only distract us. Data that is not consumed, can we ignore that? How about data that is not, at first glance, owned by someone, how do we deal with that?

Flying to Mars we all know will take some years. During this journey we can expect to encounter all kinds of new things and data, but we also rely on receiving required information in the agreed format. While we are on our way, development on Earth does not stop. New requirements come along and new data will become available. How do we ensure that previously agreed information will flow from Earth and Space into our dashboards while still reviewing the new data that is not exactly what was agreed before the Space launch.

Want to know more how our ServiceNow® is doing? How do you ensure that previously agreed requirements are met while also “receiving and reviewing” new data? How do you establish ownership and take control of the data? In this webinar you will discover more. 

Watch the recording

Content of the webinar

The Journey to Mars

The Mars journey is an analogy for the journey your organisation undertakes with ServiceNow.  Using this example we will reveal the best practices how to use DCM to deal with the new and unknown data you will encounter on the way.

No boundaries architecture

Minimizing data risk during your journey requires a no boundaries architecture. Architectures are usually based  on the knowns and have a fixed methodology to take in the “unknown”, thus setting no boundaries. Well focus on the unknown data providers and consumers.

The COP model

The COP model that we introduce in the webinar will support you with minimizing data risk by establishing proper ownership and control. Yet it is flexible enough to deal with the unknowns that we face.

Questions and answers

At the end of the webinar there will be time for Q&A to reflect on your journey questions.

Request recording of the webinar

Please provide your email address so that we can send you the recording of our webinar.

How can we support you?

Tom Flipse

VP Capability Management

ServiceNow® Consulting

On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.

You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.

To ServiceNow® Consulting