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With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

With our Customer Service Management (CSM) services, we help service organizations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

Services

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With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

Our experienced employees will lead you, detached from rigid theory and individual frameworks, to a modern Enterprise Service Management.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

With our experienced management consultants from the Future Service Enablement division, we develop our own answers to the Enterprise Service Management of the future and help our customers to profitably use the possibilities and advantages of digitization in their own business and service processes.

Trainings

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PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

Free webinar:
A space journey to Mars with ServiceNow® and Data Content Manager

To registration

When?

16.06.2021 at 13:00 until
16.06.2021 at 14:00 Clock

Where?

Online Webinar

Take appointment

Minimizing data risk with a no boundaries architecture

In our last webinar for CMDB and CSDM we focused on launching our spaceship on its way to Mars. During the launch and initial phases we found out that having data, good or bad, is vital to achieve mission success. The worst thing that can happen is to have missing data. Missing data is preventing from taking decisions and ultimately a tremendous show stopper. The key takeaways were:

  1. Fuel your journey with clean reliable data
  2. Plan for the future, execute in the NOW
  3. Mission control is 100% dependent on correct data

In this next webinar we will introduce the “COP” (or police) model. The COP in short stands for Consumer, Owner, Provider. All these roles need to be in place to stay on the right course with our spaceship on its way to Mars. Data that has no provider will only distract us. Data that is not consumed, can we ignore that? How about data that is not, at first glance, owned by someone, how do we deal with that?

Flying to Mars we all know will take some years. During this journey we can expect to encounter all kinds of new things and data, but we also rely on receiving required information in the agreed format. While we are on our way, development on Earth does not stop. New requirements come along and new data will become available. How do we ensure that previously agreed information will flow from Earth and Space into our dashboards while still reviewing the new data that is not exactly what was agreed before the Space launch.

Want to know more how our ServiceNow® is doing? How do you ensure that previously agreed requirements are met while also “receiving and reviewing” new data? How do you establish ownership and take control of the data? In this webinar you will discover more. 

To registration

Content of the webinar

The Journey to Mars

The Mars journey is an analogy for the journey your organisation undertakes with ServiceNow.  Using this example we will reveal the best practices how to use DCM to deal with the new and unknown data you will encounter on the way.

No boundaries architecture

Minimizing data risk during your journey requires a no boundaries architecture. Architectures are usually based  on the knowns and have a fixed methodology to take in the “unknown”, thus setting no boundaries. Well focus on the unknown data providers and consumers.

The COP model

The COP model that we introduce in the webinar will support you with minimizing data risk by establishing proper ownership and control. Yet it is flexible enough to deal with the unknowns that we face.

Questions and answers

At the end of the webinar there will be time for Q&A to reflect on your journey questions.

Register for free

Clicking on the following link will take you to the registration form on gotowebinar.com. There you can register for our webinar free of charge and will then receive the dial-in data for the event by e-mail.

 

To registration (gotowebinar.com)

The Data Content Manager:
Improving Data Quality in ServiceNow®

The Data Content Manager is a ServiceNow®-certified, "Built on Now" application from Finnish vendor Qualdatrix that enables customers to achieve maximum success on their ServiceNow® journey through improved data quality. Whether in IT, customer service, HR or other areas, the common denominator is always data. Applications can only realize their full potential and customers can only achieve success if the underlying data is up-to-date and reliable. Data Content Manager solves precisely this unique but central challenge. It ensures that the data in the ServiceNow® platform conforms to the agreed data models.

Expertise and innovations for
enterprise service management

Master the comprehensive digitization of your services and processes.

 

To Enterprise Service Management

How can we support you?

Tom Flipse

VP Capability Management