With our services in the area of Agile & IT Service Management we support our customers in the optimal alignment of the structural and process organization and digitize and automate common tasks in service management - according to classic, agile or hybrid methods.

Make your business more responsive and flexible with agile approaches, create more business value for you and your customers and win with a faster time to market.

With our experience in integrated ITSM and DevOps environments, Scrum/Kanban and strategic focus on scaling agile, iTSM Group is the ideal partner for agile practices and organisational transformation. 

With our services in the area of Customer Service Management (CSM), we help service organisations to work in a customer-centric and efficient way.

With "AI"-based self-services, you enable your customers to interact mobile, efficiently and 24/7, while your service agents have all customer-relevant information available centrally - in every process step, across departments and up-to-date at all times.

With our services in the area of Governance, Risk and Compliance, we help our customers to meet the constantly growing compliance requirements from information security, data protection and risk management with suitable concepts, processes, services and technical solutions. 

In this way, we put our customers in a position to sustainably anchor the right and affordable measures in the organization from the multitude of possible and necessary measures.

In an increasingly data-driven world, the classic methods and tools for handling IT operations are no longer sustainable.

With our IT Operations Management services, we support our customers in modernizing and transforming their IT operations and help them to reach the next level of automation.

With our services for Legal Operations Management, we support corporate legal departments in unleashing the power of automation for legal workflows and mastering the digitalisation of corresponding legal operations - from strategic consulting to implementation and operation.

In our joint venture smartvokat Trusted Quality, we bundle legal management and technical expertise for this purpose.

With our services in the area of Project Portfolio Management (PPM), we support our customers in better aligning their project management with the corporate strategy and in making project work more efficient overall - regardless of whether it is carried out according to classic or agile approaches. 

With our Application Management Service (AMS), we take care of the daily tasks involved in the operation of our customers' platform solutions - especially with regard to global ServiceNow® platforms. 

Our cross-project expertise and maximum transparency in our approach are the basis for a successful and trusting partnership.

With our services in Business Process Management, we support you in setting up, optimising and digitising the processes of your organisation, train and coach your employees for process-oriented thinking and automate individual process steps or entire workflows on the basis of various solutions.

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.

With the iRESC application, we offer crisis teams and emergency managers a tool to overview and solve risks and problems in extraordinary situations.

Our workflow application simplifies the reporting of events and provides your staff with action plans for crisis management: easy to handle and automated in its control.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

With Service Management as a Service (SMaaS) we take care of the daily tasks in the operative IT service management of our customers.

This way we make your internal staff available to work on important projects and urgent changes, while you can rely on a reliable service management basis.

IT Infrastructure Library (ITIL®) is a globally recognised framework for implementing IT-Service Management.

In our ITIL® training courses for v3 and ITIL® 4 you will learn the processes, organisational structure and tools necessary for operating an IT infrastructure and can become officially certified according to the globally valid standard.

PRINCE2® (Projects in Controlled Environments) is a process-oriented method for project management that is based on best practices.

In our PRINCE2® training courses, you and your colleagues learn the framework for successful projects and concrete recommendations for action for each project phase. In addition, you can also take an exam and receive your PeopleCert® certificate of the international standard right away. 

ServiceNow® is a provider of cloud-based software-as-a-service (SaaS) for enterprise service management.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimize your work processes in ServiceNow®. As an authorized training partner of ServiceNow®, we also offer you the official certification.

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ServiceNow®
for NGOs

The platform as a managed Service

ServiceNow® as a Service is ideal for a quick start into the digital transformation of non-governmental organisations: The flexible tailoring to the needs of your organisation without long-term contractual commitment provides security on the first steps with the service management platform. With our expertise in platform building and the digitalisation and optimisation of processes, you have a partner at your side who provides real added value for your organisation.

ServiceNow® as a base of digitization of NGOs 

With ServiceNow® as a Service, we have the ideal solution for the digitization of non-governmental organisations and companies in the social economy to build the digitalisation of your processes and services on a ServiceNow® instance at favourable conditions and with flexible contract terms and scoping, without burdening your own team for this.

We offer you your own ServiceNow® environment, where you can use the constantly evolving ServiceNow® out-of-the-box functionalities without making additional investments.

This allows you to focus on establishing the platform and processes and the necessary governance internally and harness the power of automation for your processes and services within the out-of-the-box capabilities of ServiceNow®. You benefit from the service management expertise of the iTSM Group and our experience in configuring the platform to the needs of a wide range of organisations.

Flexibel und kompakt - ServiceNow® as a Service der iTSM Group

Flexibility

With ServiceNow® as a Service, you always remain flexible in the scope, runtimes and scalability of your user volumes.

One contract

Platform provision, configuration of processes and packages as well as operation and support - all covered in one contract.

Speed

Out-of-the-box solutions and our best practices allow a fast time-to-market while ensuring high quality and availability.

One partner

With certified ServiceNow® expertise, we also provide support for app integration, platform development, process consulting and training.

ServiceNow® - the platform for organisation-wide service management

Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state-of-the-art self-services - this is the core of the Enterprise Service Management Platform from ServiceNow®.

In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems. Accelerate innovation, increase agility and boost productivity.

The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organisation possible.

Our packages for ServiceNow® as a Service

We can support you with Managed Services in different ways - based a) on the ServiceNow® modules ITSM, ITBM and CSM and b) on functionality and maturity.



 

ITSM

ITSM helps you provide quality IT services and support to your employees so that the IT team adequately supports the business users.

 

Foundation Setup

Service Portal

Incident Management

Foundation Setup

Service Portal

Incident Management

Service Asset & Configuration Management 

Knowledge Management

Service Request Management

Foundation Setup

Service Portal

Incident Management

Knowledge Management

Service Request Management

Service Asset & Configuration Management (Extended)

Problem Management

Change Management

 

ITBM

ITBM enables business agility by tracking investments, projects, portfolios and resources across the organization. This ensures close alignment with business objectives and maximizes benefits.

 

Foundation Setup

Demand Management

Innovation Management

Agile Development

 

Foundation Setup

Demand Management

Innovation Management

Agile Development

Project Portfolio Management

Project Management

Program Management

Foundation Setup

Demand Management

Innovation Management

Agile Development

Project Portfolio Management

Project Management

Program Management

Ressource Management

Financial Enablement

Test & Release Management

 

CSM

Customer Service Management (CSM) helps you resolve customer inquiries by clearly structuring contact channels and better integrating the customer service team into the overall organization.

 

Case Handling

Self Registration

Case Handling

Self Registration

Communities 

Self Help

Requests

Case Handling

Self Registration

Communities 

Self Help

Requests

Full integration of ITSM functionality

Mobile Agent
 

How can we support you?

The iTSM Group in europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 

 

Telefon: +43 732 794479 0
E-Mail: kontakt@softpoint.at

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen

 

Telefon: +41 44 567 61 00
E-Mail: info@trusted-quality.ch

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft

 

Telefon: +49 6135 9334 0
E-Mail: info@itsmgroup.com

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756

 

Telefon: +40 (744) 180499
E-Mail: office@trusted-quality.ro

Digitalization for NGOs

With our solution and process expertise, we are the ideal partner to support non-governmental organisations (NGOs) and social institutions in their digital transformation.

With a constant eye on legal framework conditions, data sovereignty and security as well as decision-making processes, we ensure customised solutions with real added value.

 

To Digitalisation of NGOs