Make your business more responsive and flexible with agile approaches, create more business value for yourself and your customers, and win with faster time to market.

Agile Service Management Scaling Agile

The iTSM Group is a holistic partner for the digital transformation of services and processes - from comprehensive consulting to implementation and operation.

Consulting for Digitalisation
Identity & Access Management

Aligning processes more closely with business objectives and ensuring the smoothest possible process organization, optimally complemented by digitization and automation of business processes - these are the strategic goals of our services relating to processes.

Business Process Management Digitalisation of business processes Process consulting

We provide you with extensive support in setting up and reorganizing as well as in operating your service management, thus contributing to quality services that act as an effective interface between offer and customer.

Agile & IT Service Management Customer Service Management Enterprise Service Management HR Management Software Service Management as a Service Service management trainings



The Now Platform is a powerful tool for digitising and partially automating your processes and services.

Here you will find an overview of the various fields of application in departments and industries. 

As a ServiceNow® Elite Partner, the iTSM Group and its subsidiaries are one of the most distinguished consulting firms for the Enterprise Service Management platform in Europe.

Here you can find an overview of our ServiceNow® consulting services. 

We support you in setting up and implementing ServiceNow® Cloud SaaS correctly - with a holistic approach at various levels.

Get to know our services in the context of ServiceNow® implementation.

ServiceNow® as a Service is the ideal product for a quick entry into the digital transformation of small and medium-sized enterprises: We take care of the setup and configuration of your ServiceNow® environment, map your processes there, and enable tailoring to individual needs without long-term contractual commitments.

Increase the acceptance and use of your service portal with user experience design - for more satisfaction and efficiency in the company.

In our ServiceNow® training courses, you will gain experience in using the software and learn how to map and optimise your work processes in ServiceNow®. As an authorised ServiceNow® training partner, we also offer you official certification.

Trainings for the IT Infrastructure Library (ITIL® 4) - the globally recognized best practice model for implementing IT service management.

ITIL® 4 Foundation ITIL® 4 Foundation Plus

Training for the process-oriented method for project management, which is based on best practices.

PRINCE2® Foundation Online

Trainings on a variety of aspects of the cloud-based Now platform of ServiceNow®.

Operation of ServiceNow Customer Service Management Introduction Handling Scoped Applications Java-Script Coding in ServiceNow ServiceNow Asset vs. CI ServiceNow HR Workshop ServiceNow Best Practice Service Portal ServiceNow Reporting

Learn about the possibilities of ITIL®, PRINCE2® and DEVOPS in your company through playful simulations. Experience a fictitious space flight or increase the productivity of a pizza delivery company. In the process, many typical problems encountered in IT organisations become visible.

Apollo 13 Simulation Challenge of Egypt™ Grab@Pizza-Simulation ITSM around the World MarsLander® – an ITIL® 4 Simulation The Phoenix Project Simulation

In our practical workshops, competent trainers support your organisation in integrating theoretical frameworks and software know-how into everyday practice.

Together with you, we develop solutions for the introduction, advise on the concrete design of processes

Our online training courses prepare you digitally, diversely and efficiently for your certification.

In the basic training courses for ITIL®, PRINCE2® and Security Awareness, you will be familiarized with the content with the help of case studies and quizzes and chapter questions - all you need is a computer or tablet with a stable internet connection.

ITIL® 4 Foundation Online PRINCE2® Foundation Online

With the combined expertise of experienced consultants and educational professionals, we offer digital learning formats that are tailored to your needs. These include interactive learning experiences, knowledge nuggets and context-specific learning formats.


Read more

Tips for the use and handling of ServiceNow®. Learn more about detailed questions regarding the use and optimization of the ServiceNow® service portal in short videos.

Digitalization for NGOs

With our solution and process expertise, we are the ideal partner to support non-governmental organizations (NGOs) and social institutions in their digital transformation.

With a constant eye on legal framework conditions, data sovereignty and security as well as decision-making processes, we ensure customized solutions with real added value.


Social organizations in the digital transformation

The "digital transformation" also demands a lot from non-governmental and social organizations: a heavy workload leaves little room for the introduction of fundamentally new processes and systems, there are high demands on IT security & data protection as well as budgetary constraints, many decision-making bodies and lengthy tendering procedures make it difficult to adapt requirements flexibly.

Of course, there is much to be gained from the digital transformation of processes: internal processes can be shortened or even automated, saving valuable time, relieving staff and reducing frictional losses between departments.

With a wealth of experience from many digitalization projects in business, public authorities and associations, our team is the right partner for creating custom-fit solutions. Through sound approaches in process optimization and digitalization, we ensure acceptance and added value in digitalization topics, support the establishment of secure structures and ensure that your employees are trained in the reliable use of methods and tools.

Your added value from our services

Quality and speed

By automating recurring process steps or entire processes, they are accelerated and consistent quality is ensured.

Collaboration of departments

Efficient interfaces between different departments and divisions avoid frictional losses and create the basis for effective cooperation.

Relieve employees

The automation of processes and the further training of staff in methods and tools will reduce the workload: both in terms of time and safety in handling.

Overcome reservations

By supporting the development of secure infrastructure, the implementation of accessibility and training, acceptance is created among decision-making bodies and employees.

Our services for the digital transformation of social institutions:

ServiceNow® platform for NGOs

The ServiceNow® platform as a managed service tailored to the needs of non-governmental organizations and companies in the social economy: digitize processes and services flexibly and at favourable conditions, without long-term contractual commitments.

To ServiceNow® for NGOs

Process management and optimization

Our team, with a wealth of experience from projects in public administration, supports you in setting up and optimizing your processes. Together with you, we ensure that time and capacities are used efficiently, users are more satisfied with the availability of your services and your employees are relieved. 


Project management for projects in IT

If you do not have sufficient internal resources for the project management of IT-related projects, we will provide you with our experienced project managers, who will reduce reservations by involving co-determination bodies at an early stage and in a targeted manner, minimize frictional losses during processing and thus make procurement cycles more efficient. 


Trainings and certifications

In our training courses, experienced trainers educate you and your colleagues on software and frameworks in the field of IT service management and project management and certify you according to official standards - online or on-site in our training centres or in your organisation.

Our trainings

How can we support you?

The iTSM Group in Europe

iTSM Group Headquarters

ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim


Telefon: +49 6135 9334 0

iTSM Group Great Britain

Trusted Quality UK Ltd.
1 Bartholomew Lane,
London, EC2N 2 AX

iTSM Group Netherlands

Trusted Quality NL B.V.
Hutteweg 24
7071 BV Ulft


Telefon: +49 6135 9334 0

iTSM Group Austria

Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz 


Telefon: +43 732 794479 0

iTSM Group Switzerland

Trusted Quality Switzerland GmbH 
Schwyzerstrasse 2a
CH–6422 Steinen


Tel.: +41 79 712 56 76 

iTSM Group Romania

iTSM Trusted Quality S.R.L.
2 Mexic, Bl. 1, Ap. 17, sec. 1,
Bukarest, RO-011756


Telefon: +40 (744) 180499

iTSM Group Italy

Trusted Quality Italy S.r.l.
Via Leonardo Da Vinci 12
39100 Bolzano BZ