Better connectivity of the business units through smooth business processes
Cross-departmental workflows, case-closing with full transparency on a single platform, highly integrative and thus highly automatable, complemented by state of the art self services - this is the core of the ServiceNow® Enterprise Service Management.
In various deployment scenarios, whether in IT or customer service, whether in the legal department, HR or crisis management - the platform offers functionalities that connect people, functions and systems, accelerate innovation, increase agility and boost productivity.
The modular structure and the platform from the cloud make flexible adaptation to the needs of the respective organization possible.
The Now Platform is a powerful tool for digitizing and partially automating processes and services. It has core capabilities that can be supplemented by additional modules with functionalities that meet the requirements of a wide range of situations and can be flexibly adapted. ServiceNow® differentiates between the modules in the areas of "IT workflows", "Employee workflows", "Customer workflows" and "Creator workflows".
"IT workflows" are aimed at business transformation with digital IT workflows and the modernization of operations via a central IT platform with solutions in ITSM, ITOM, ITAM, Strategic Portfolio Management (SPM), and security and risk management. The "Employee Workflows" in turn provide solutions in Service Delivery from HR, Workplace, Legal and Procurement while the "Customer Workflows" include solutions for Customer Service and Relation Management as well as Field Service Management. The "Creator Workflows", on the other hand, combine solutions for interfaces and the creation of individual applications.
For both external customers and employees, digital interaction options that are simple, functional and enable the right responses.
All costs and contracts for mobility, infrastructure and cloud at a glance and controllable with automated suggestions for cost savings.
Shape the modernisation and transformation of IT operations, centrally manage IT assets and provide a common database.
A central portal providing information for employees, standardise the application process and document the necessary obligations to document.
Improve the service experience, the quality as well as the productivity of your IT with the ITIL® process-based modules in ServiceNow® ITSM.
Better align product development with corporate strategy and demands and make project management more efficient.
Appropriate processes and services to meet compliance requirements, information security, data protection and risk management.
Identify threats faster by orchestrating tools and infrastructure in one module, and remediate them quickly with automation.
We accompany you and your organisation on different levels and in different stages - from consideration, introduction, optimisation and further development of the ServiceNow® instance up to their operations and maintenance.
On a strategic level, we support and advise you on possible measures for setting up or expanding your ServiceNow® platform and its interlinking with various specialist departments.
You will receive a concrete roadmap for the step-by-step transformation of your ESM organization, which is designed to deliver measurable benefits.
Our experts analyze your service processes with you using a method and identify bottlenecks, limitations and non-value-adding activities.
On this basis, we optimize in a targeted manner, streamline and accelerate the relevant processes and identify additional potential for digitalization and automation.
Our large number of certified developers, architects and consultants are the right team for the implementation of your ServiceNow® platform or the integration of the modules and functions relevant to you.
We use our proven iTSM project process model to deliver our services efficiently, with high quality and transparency.
The flexible tailoring to the needs of your organization without long-term contractual commitment provides security on the first steps with the service management platform.
ServiceNow® and the iTSM Group - a forward-looking partnership
As an Elite Partner of ServiceNow®, the iTSM Group with its subsidiaries in Germany, Austria, Switzerland, the Netherlands, Romania, UK and Italy is the first choice when it comes to consulting, implementation and operation of solutions based on ServiceNow®.
We support our customers with a holistic approach and according to individual needs - from strategic orientation, implementation and competence transfer to the ongoing operation of the platform.
The concentrated knowhow of our specialized and certified solution architects, consultants and accredited trainers enables companies to optimize the performance of their project landscape and thus sustainably improve the operational value creation and innovative strength of their company.
Learn more about the application of ServiceNow® in our webinars.
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ITSM Consulting GmbH
Uwe-Zeidler-Ring 12
55294 Bodenheim
Tel.: +49 6135 9334 0
info@itsmgroup.com
Softpoint Trusted Quality GmbH
Linzer Straße 16e
4221 Steyregg/Linz
Tel.: +43 732 794479 0
info@itsmgroup.com
Trusted Quality Switzerland GmbH
Schwyzerstrasse 2a
CH–6422 Steinen